Audi Riverside

Overall, Great Service! I had scheduled a visit on 6/1/18 for an appointment on 6/11/18 to have an open recall taken care of on my 2013 A6 3.0T (Fuel Line). When I scheduled I had scheduled a visit on 6/1/18 for an appointment on 6/11/18 to have an open recall taken care of on my 2013 A6 3.0T (Fuel Line). When I scheduled the appointment, I had also requested a loaner vehicle as well as to be notified of approximately how long the service should take (in case I didn't need the loaner). Unfortunately, I was never notified prior to arriving for my appointment. When I arrived (on time) for my 10:00 am appointment, I had to wait about 25 or so minutes before anyone was available to assist me as there seemed to be only one service manager on. To be fair, I was acknowledged immediately and, while waiting, was offered something to drink by another employee who also continually apologized for the delay. Once the service manager working the desk (Anthony Perez) was able to get to me, everything went fairly smoothly from there. They had a loaner available for me as requested and got me back to my day as soon as they could. My scheduled service manager, Stacy Samuel, did stay in touch with me throughout the day to let me know the status of my car and, of course, once my car was ready to go. The best part of the entire visit was the multi-point inspection they completed as part of the service. I should mention that I purchased the car from a very famous/popular used car lot (wbyceiydbo anyone?) where I have purchased many of my last few vehicles. In any case, during this inspection, it was discovered that all four rotors were undersized for my car to a point where the brake pads weren't making a proper connection with them. Also, they discovered that the motor mount was damaged and needed replacing. Stacy sat down and reviewed each of these points with me in detail to ensure I understood exactly what the problems were, which was a nice touch. Luckily I had just purchased the vehicle and was able to take it back to get the dealer I bought it from to fix it all. Had Walter's not done the inspection and informed me of these items, I wouldn't have known. Anyway, overall, I am very pleased with Walter's and the team in Riverside and will continue to go back for any/all of my future service needs. More

Fast Process & Overall Great Experience I've purchased a few cars so I know how lengthy the car buying process can be at times. But Anthony Delledonne from the start yesterday, made everythi I've purchased a few cars so I know how lengthy the car buying process can be at times. But Anthony Delledonne from the start yesterday, made everything so much easier for me. From the test drive of the truck to getting all the paperwork processed, everything was just so fast and efficient. Overall had a great shopping experience thanks to Anthony at Walters Audi. More

Great experience Tamas Pinter and Isaac Ordinola provided excellent service on my recent transaction of a 2018 Audi A4 quattro. Tamas went above and beyond, even looki Tamas Pinter and Isaac Ordinola provided excellent service on my recent transaction of a 2018 Audi A4 quattro. Tamas went above and beyond, even looking at dealer stock that had not been inventoried yet and was fresh off the truck in search of a vehicle that had has many of my wants as possible. Riverside car dealers have never given me a good experience leading me to go outside of Riverside; that has changed with Walter's Audi in Riverside. They presented me with a fair deal that gave me what I wanted and within the budget I wanted. Recommend them if you are looking for a great sales experience. The only negative was that finance was a little pushy when it came to selling the car service packages (I felt like they weren't going to close the deal unless I chose a package), and didn't like that I wasn't interested. However, everything worked out in the end. More

Our salesman Todd Bellis Todd Bellis was very knowledgeable and pleasant. We feel he went the extra distance for us in finalizing the deal. Andy in finance was also very hel Todd Bellis was very knowledgeable and pleasant. We feel he went the extra distance for us in finalizing the deal. Andy in finance was also very helpful and efficient. These poor guys were with us until 9:00 PM to complete the transaction. We didn't even have our pink slip but still got to take the car home and bring in the pink the next day. I don't normally like dealing with dealerships but this was a good experience. Thanks More

Great Experience overall Very nice group of people . Great overall experience. I went for a test drive with Syed Ali who was very helpful in allowing me to get a good feel Very nice group of people . Great overall experience. I went for a test drive with Syed Ali who was very helpful in allowing me to get a good feel for the S5 sportback. Joshua Rambow later gave me a detailed instructive overview of the technology in this car which was incredibly helpful. He was also my initial contact person and helped set up the test drive and the trade in appraisal. Management was very straightforward and set the tone for a deal we were both happy with. More

Excellent experience in buying a car from Walter's Audi I had the pleasure of working with Javier Orozco on the purchase of my new vehicle. His customer service level is very high - paying attention to my n I had the pleasure of working with Javier Orozco on the purchase of my new vehicle. His customer service level is very high - paying attention to my needs and working a very fair deal. The sales process was very smooth without any surprises. Javier explained every step and stayed with me along the way for reassurance. I will definitely return to this dealership! More

Great customer service Mycal Heffner was great taking care of our service needs. We have always received exceptionally good help from all the service department employees. K Mycal Heffner was great taking care of our service needs. We have always received exceptionally good help from all the service department employees. Keep up the good work! More

Well done Dropped my A8 TDI off for Check Engine Light service. Had my loaner ready to go...in and out in less than 10 minutes. Stacy Samuel kept me informed of Dropped my A8 TDI off for Check Engine Light service. Had my loaner ready to go...in and out in less than 10 minutes. Stacy Samuel kept me informed of progress. Had 2 sensors replaced. Pick up was just as efficient as drop off. Thank you for prompt and efficient service. More

Great customer service The waiting was little longer but Stacy was wonderful. This was my first time going for the service at this location and i had a good experience. Took The waiting was little longer but Stacy was wonderful. This was my first time going for the service at this location and i had a good experience. Took care of my car very well. More