The service department at Walter’s is just excellent,
folks. Stacey Samuel is the most knowledgeable, most courteous service advisor I’ve ever worked with. Highly, highly recommend this dealership to eve
folks. Stacey Samuel is the most knowledgeable, most courteous service advisor I’ve ever worked with. Highly, highly recommend this dealership to everyone !
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by Gordo
Service Price Transparency
Apr 19, 2024 -
Walter's Audi responded
Gordo,
Thank you so much for leaving Stacy this amazing review and recommendation! We are glad to hear that Stacy took exceptional care of you and your automotive needs. We are happy to know that she was knowledgeable and courteous. Please do not hesitate to let us know how we may be of further service to you.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
John Scholz - General Manager
For being a luxury car dealership, I expect more service
as of having a loaner available at all times and also the type of loaner the customer needs of possible. More communication and telling the customer
as of having a loaner available at all times and also the type of loaner the customer needs of possible. More communication and telling the customer every detail what's going on.
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by claymay21
Service Price Transparency
Apr 05, 2024 -
Walter's Audi responded
Thank you for the great feedback here and I agree with everything you said. The challenge is that we have a finite amount of loaners and although we have plenty available for a usual flow of customers; in extreme rare occasions if someone comes in without an appointment or if a service goes longer than expected we might have this challenge. I’d love to speak to you more about this but I can’t locate your service record and contact information based on your name here. Would you please give me a call?
John Scholz
General Manager
Walter’s Audi
(951) 441-6183
Stacy Samuel is wonderful to work with at Audi Riverside.
I have choices when it comes to servicing my Q7 and I wouldn't think of going anywhere else or working with any other service professional. She pro
I have choices when it comes to servicing my Q7 and I wouldn't think of going anywhere else or working with any other service professional. She provides the highest level of service. I would highly recommend calling her with any future needs.
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by Michael Day
Service Price Transparency
Apr 02, 2024 -
Walter's Audi responded
Michael,
Providing outstanding and quality service is so important to us here at Walter's Audi and we are glad that Stacy's efforts could meet your satisfaction and recommendation! We are thrilled to know that she was wonderful to work with. Please do not hesitate to give us a call if you ever have any questions or concerns.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
John Scholz - General Manager
Stacy Samuels is always friendly and helpful, even if the
shop is really busy. She is also quick to respond to questions.
shop is really busy. She is also quick to respond to questions.
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by Audi owner
Service Price Transparency
Mar 27, 2024 -
Walter's Audi responded
We are grateful for you leaving Stacy this stunning review! We are thrilled to hear that Stacy took incredible care of you and could provide you with thorough and efficient service. We are pleased to know that she was friendly and helpful. We hope to see you again the next time your vehicle needs service.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
John Scholz - General Manager
Stacy was top notch.
She made sure that our car got the necessary repairs and it was always with a smile, empathy, and courtesy. She knows her stuff and we appreciate abo
She made sure that our car got the necessary repairs and it was always with a smile, empathy, and courtesy. She knows her stuff and we appreciate about her.
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by ejm4edu1@yahoo.com
Service Price Transparency
Mar 21, 2024 -
Walter's Audi responded
We are grateful for you leaving Stacy this exceptional review! We are thrilled to hear that Stacy took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that she got the necessary repairs done and it was always with a smile, empathy and courtesy. We hope to see you again the next time your vehicle needs service.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
John Scholz - General Manager
I was pleasantly pleased with everyone at Walter's Audi
dealership. From the moment I drove up, to when I left, everyone was courteous and professional. When and if I need anything done to my Audi, I wil
dealership. From the moment I drove up, to when I left, everyone was courteous and professional. When and if I need anything done to my Audi, I will be back. Thank you to Stacy Samuel for the quick sign in and everyone we spoke with.
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by madariagamaddog
Service Price Transparency
Mar 22, 2024 -
Walter's Audi responded
Madaria,
Providing immaculate and quality service is so important to us here at Walter's Audi and we are glad that Stacy's efforts could meet your satisfaction! We are thrilled to know that she was courteous and professional. Please do not hesitate to give us a call if you ever have any questions or concerns.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
John Scholz - General Manager
Stacy Samuel is my service advisor at Walter’s Audi
Riverside. Stacy and her team are excellent. I came in for a 30000 mile oil change and discovered I might have a potential problem after explaini
Riverside. Stacy and her team are excellent. I came in for a 30000 mile oil change and discovered I might have a potential problem after explaining to Stacy some of the symptoms I was having when making a right turn from a complete stop my tire felt like it shuddered. . I initially thought it was just me. Stacy listened and stated that we should look into it. Stacy and her team resolved my problem and her suggestion to do a treatment to rid the engine of excessive carbon deposits made a huge difference in my acceleration.
I’ve been an Audi member since 2004.
Thank you Stacy Samuel for providing excellent customer service care
Timothy N Lee
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by timo07
Service Price Transparency
Mar 20, 2024 -
Walter's Audi responded
Timothy,
We are grateful for you leaving Stacy this stunning review! We are thrilled to hear that Stacy took incredible care of you and could provide you with excellent and quality service. We are pleased to know that she resolved the issue you were having and when it was fixed it made a huge difference in your acceleration. We hope to see you again the next time your vehicle needs service.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
John Scholz - General Manager
I had a wonderful experience.
Stacy Samuel is the best. She made sure that my car receives the best maintenance and she went above and beyond to ensure I am her top priority.
Stacy Samuel is the best. She made sure that my car receives the best maintenance and she went above and beyond to ensure I am her top priority.
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by Shah
Service Price Transparency
Mar 11, 2024 -
Walter's Audi responded
Shah,
Thank you so much for leaving Stacy this positive review! We are glad to hear that Stacy took great care of you and your automotive needs. We are happy to know that she is the best and went above and beyond to ensure you that you are her top priority. Please do not hesitate to let us know how we may be of further service to you.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
John Scholz - General Manager
The customer service provided by Stacy Samuels and staff,
is second to NONE. Thank you!
is second to NONE. Thank you!
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by men_era
Service Price Transparency
Other Employees Tagged:
Sam Kashani
Mar 01, 2024 -
Walter's Audi responded
We are grateful for you leaving Stacy this extraordinary review! We are thrilled to hear that Stacy took phenomenal care of you and could provide you with thorough and efficient service that was second to none. We hope to see you again the next time your vehicle needs service.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
John Scholz - General Manager
Riverside Audi is the place to go for you car needs.
Always there to guide you with any questions or concerns. They treat you like family.
Always there to guide you with any questions or concerns. They treat you like family.
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by groszale1
Service Price Transparency
Feb 07, 2024 -
Walter's Audi responded
Providing phenomenal and quality service is so important to us here at Walter's Audi and we are glad that our teams efforts could meet your satisfaction! We are thrilled to know that they always guide you with any questions or concerns you have. Please do not hesitate to give us a call if you ever have any questions or concerns.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
John Scholz - General Manager
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