"Awesome Customer service."
I’ve been going to this dealership for the past 7 years and my service advisor Stacey Samuel has always been there to help me with my car service. She is very pleasant and makes the time go by whether I I wait for my car or take a complimentary ride home or to the mall while my car is being worked on.
Stacy Samuel and the rest of the service staff are friendly, conscientious, and dedicated to ensuring that each customer leaves with a vehicle that is thoroughly serviced and road safe!. All aspects of the dealership are focused toward customer service. The waiting room is comfortable, and the amenities offered (coffee, water, fruit, bakery) are thoughtful. Highly recommended.
"Great customer service "
Have taken my car here twice to Walters Audi and both times Stacy Samuel assisted me. She is amazing! Constantly updating me on my car and she was very helpful. Thank you Stacy!
"Excellent service "
Stacy Samuel provided excellent service addressing our concerns with our Q7. She was prompt in communicating updates with the car. She provided us with an excellent loaner while waiting for our car to be serviced. We are very satisfied with the service and love her sense of humor!
"Excellent customer service"
Anthony Perez was my service representative. He was very attentive to my needs and kept me updated frequently. My car was returned in effect shape.
"Best in the business "
I’ve had my wife’s car serviced at this location a couple times… And each time it’s been top notch! This time, Stacy was my service advisor. She was great, she made me feel welcome and made sure all my concerns were met. She’s very personable n friendly. In fact the entire service staff is personable and friendly! If you own an Audi In the inland Empire, I highly suggest you use Walters Audi of Riverside
Stacy is a great service advisor. She got me in and out as quickly as possible and gave some advice and alternative ideas with an unexpected issue that came up during my service check.
"Service the way it's supposed to be"
After bringing my Audi to the dealership close to home for two years, I felt there had to be something better so I searched for a new dealership service shop. Walter's Audi is 60 miles from my home but I felt it was worth a try. Now I'm kicking myself for not bringing my car to them sooner. The intake process is fine-tuned, explanation of service to be performed is clear and attention to issues that may need attention in the future is no-pressure and very informative. I was given an estimate of the time it would take to service my car (unlike the "other" dealership) and a thorough review of the multi-point inspection (break pads, tire tread remaining, etc.) so I could make future plans as those items needed attention. The waiting area is nicely stocked with fresh coffee, pastries, fruit, bottled water along with secure wifi, a TV ... everything you'd expect from a service shop catering to high-end clientele. The service representatives are professional, competent and very friendly. I have made Walter's Audi my go-to for Audi service from now on.
"My third visit to this dealership. Great service every time."
- Chocolate Q5
I brought my Q5 in for beak noise. Right away I knew the mechanics and service personnel ( Stacy Samuel and Alex Ortiz) would take good car of my car. They didn't let me down. I didn't have to work on this day so I waited in the lounge area. Hot coffee and danishes mmmm. New beaks and rotors on a European car aren't cheap but Walters stepped up with some surprise discounts. Wow! Who doesn't like discounts? But the real joy was the the sense of security in knowing my car had been serviced by top professionals and my girl was again running at peak performance.
Thank you Stacy for taking such good care us.
"Great customer service is always appreciated!"
- Car service, Syl
I was immediately met by a service advisor upon my arrival. I had an appointment and I was asked if I had any other concerns about my vehicle. I actually felt like a valued customer and not just a customer which made me feel very comfortable. I asked if I could have a loaner vehicle and it was ready for me. So my overall experience was excellent no complaints whatsoever.