Audi Riverside

For courtsey and Professionalism see Robert Robert was very professional and courteous. From greeting till he handed me the keys and walked me through all the features of the vehicle. I've bough Robert was very professional and courteous. From greeting till he handed me the keys and walked me through all the features of the vehicle. I've bought plenty of cars in my life and I must say this was one of the smoothest transactions I've ever encountered, Smooth like jazz. If you want a great deal and deal with someone who will explain all the options to you and let you make your own choice I recommend seeing Rob Cardenas, He'll take care of you. More

Robert was Awesome First time purchasing an Audi. Robert was a great salesman who went above and beyond to help me find my perfect car. We ended up purchasing two vehi First time purchasing an Audi. Robert was a great salesman who went above and beyond to help me find my perfect car. We ended up purchasing two vehicles from him and also, my other daughter went back and purchased two vehicles from him. Great experience. Robert thank you so much!! More

Experience with Audi Just went in with the wife to find out if I can get an Audi. Brett McKinley was excellent on showing us our options and ended up leaving with a brand Just went in with the wife to find out if I can get an Audi. Brett McKinley was excellent on showing us our options and ended up leaving with a brand new Audi Q3. The paperwork was faster than other dealers that I had from past experience. Thank Brett McKinley for your assistance and to the Walter's Audi personnel. More

First service appointment for my A6 I needed to bring in my A6 this past Friday for its 5,000 mile oil change, and also unfortunately for me, I needed to get a new tire, as I had recentl I needed to bring in my A6 this past Friday for its 5,000 mile oil change, and also unfortunately for me, I needed to get a new tire, as I had recently hit a rather large pothole and messed up my right front tire. Javier Juarez was very quick and efficient in writing up my service ticket when I dropped off my car, and Alex Ortiz kept me apprised of things by text and phone while my car was being serviced. Alex was especially helpful when I picked up my car, and took extra time to go over my questions, and ensure that my car was as clean as possible when I picked it up. Also, David even took a few moments to greet me and ensure that everything was being handled properly. Thank you all for your help! More

Javier was great! I have been coming to this Audi dealership for years. Always was helped by Stacy Samuel who is always amazing, but this time I was helped by Javier fo I have been coming to this Audi dealership for years. Always was helped by Stacy Samuel who is always amazing, but this time I was helped by Javier for the first time. He was very courteous, friendly, and willing to go out of his way to help provide excellent customer service which is what Audi is know for! More

Texting the customer instead of calling. Walters Audi is not as goods as they think they are. Their customer service on a scale of 1-10 gets about a 1.5----at best. To have a car in for repa Walters Audi is not as goods as they think they are. Their customer service on a scale of 1-10 gets about a 1.5----at best. To have a car in for repair under warranty and wait 10 days for follow up is a bit too long.Then having to call to track the progress of my car and be told by the (service manager) they TEXTED you today...WOW. This is not a recognized business practice.. unless your 16 years old. What ever happened to the personal touch and customer follow up. The person in charge made this decision and thinks texting is good customer service. God forbid you don't text! If waiting for 10 days for parts doesn't concern you then Walters customer service should. Greg Sexton was too busy to take my call. More good customer service... Good Luck! For the record. Walters attempted to deliver the car the first time without fixing the issue. Again, WOW. More

Great Customer Care I recently brought my car into the service center for brake service. I was helped by Stacy Samuel, as usual, I was greeted by name and Stacy also off I recently brought my car into the service center for brake service. I was helped by Stacy Samuel, as usual, I was greeted by name and Stacy also offered to have the next scheduled service done at the same time for my convenience. As it turn out, the brake parts that were required had to be special ordered and since it was on a Friday would not be available until the next week. At this time I was given a courtesy car to use until my car was repaired. More

True customer care This is the reason why I purchased my A4 from Walters - Stacey is always cheerful, goes out of her way and the Starbucks is awesome ! Stacey take care This is the reason why I purchased my A4 from Walters - Stacey is always cheerful, goes out of her way and the Starbucks is awesome ! Stacey take care! More

Pleasantly surprised!! Brought my car in for the first time and was pleasantly surprised by the thoroughness of Ron Frasier. He attended to the updates on my car, thoughtful Brought my car in for the first time and was pleasantly surprised by the thoroughness of Ron Frasier. He attended to the updates on my car, thoughtfully explained them in detail and made sure I was a satisfied customer. Thank you for making it an easy experience. More

Ron is the best! Ron is very helpful and corteous. He made sure that everything is done in a timely manner. I would definitely recommend Ron and Walter's Audi Service Ron is very helpful and corteous. He made sure that everything is done in a timely manner. I would definitely recommend Ron and Walter's Audi Service Center to my friends. More