Audi Riverside

Walters audi!! Amazing service overall!!! I just recently purchased an Audi A4 Julie and Angel helped me with the purchase of my new car. Before I was very tempte Amazing service overall!!! I just recently purchased an Audi A4 Julie and Angel helped me with the purchase of my new car. Before I was very tempted to buy a different brand but I am so happy to have purchased an Audi. I love everything about this car and the customer service was amazing! Javier was also very helpful and explained how the service on the vehicle works. Thank you Walters Audi!!! More

GREAT EXPERIENCE Took my 2013 Audi A4 into Walters Audi Service Dept - Keith Marshall was very pleasant and friendly. He was helpful in answering my questions and giv Took my 2013 Audi A4 into Walters Audi Service Dept - Keith Marshall was very pleasant and friendly. He was helpful in answering my questions and giving me some guidance. My vehicle was taken care of promptly. My car was returned to me washed and ready to go. I have had two other positive experiences with Walters and plan to return in a few months for my 35,000 service.l More

Amazing representation of the Audi brand I came in a couple days ago to get pricing information and to view the model that would best fit my needs. Syed was a tremendous help in answering all I came in a couple days ago to get pricing information and to view the model that would best fit my needs. Syed was a tremendous help in answering all of my questions and steering me to the vehicle best suited for my needs. Because of Syed, when I am ready this dealership will have my business. More

Walter's Audi is the best dealership around. This is the 3rd time I've purchased from Walter's Audi and there isn't another Audi dealership I would rather go to. The facility is always so well ma This is the 3rd time I've purchased from Walter's Audi and there isn't another Audi dealership I would rather go to. The facility is always so well maintained and immaculate and the service department is top notch. What made this particular experience the best thus far was my salesperson Syed Ali. Syed was professional, friendly, polite and well-dressed. His knowledge of the extensive inventory made it easy for me to select the car that fit my needs. Syed is my Audi salesperson for life. I don't want to forget the Finance department. They're pretty awesome too. They got me in and out in a jiffy. More

Deal done Amin helps me to get an Audi yesterday. He is very helpful but not pushy, honest ,straightforward yet friendly and courteous. He is not playing games. Amin helps me to get an Audi yesterday. He is very helpful but not pushy, honest ,straightforward yet friendly and courteous. He is not playing games. He gives solutions and that's why he gets my business. I also like Andy, the finance guy. He makes all the process fast and painless. More

Great First-time Experience I was assisted by Chuck Cerda in purchasing an A3 over the weekend. Chuck provided professional customer service and was very knowledgable about the c I was assisted by Chuck Cerda in purchasing an A3 over the weekend. Chuck provided professional customer service and was very knowledgable about the car, answering all of my questions and concerns. With the great service Chuck provided, I will definitely be back in the future to make another purchase. More

Positive Puchase Experience I was in the market for a new SUV and had settled on an Audi SQ5. I intended to make the purchase through a car buying discount service. The nearest I was in the market for a new SUV and had settled on an Audi SQ5. I intended to make the purchase through a car buying discount service. The nearest sales location honoring this program was Walters Audi in Riverside, some 100 miles from my home and a dealership I'd no experience with. I was fearful that I'd have a less than positive experience. Nothing could have been further from reality. Sales representative Brett McKinley and Chuck Cerda were thoroughly professional, extremely knowledgeable about the vehicles features and options. The sales process was handled smoothly with no issues settling on a trade in value for my former car nor in obtaining the significant discount from the buyers program. I am now the proud owner of a new SQ5. I'd return to Walters for my next purchase without question. More

Very good at his JOB! Jay, Really made it happen fast and painless. I didn't even have to go in to dealership. He mailed me paperwork for my wife and I to sign. We ret Jay, Really made it happen fast and painless. I didn't even have to go in to dealership. He mailed me paperwork for my wife and I to sign. We returned the paperwork and DONE! More

Revising my review At the bottom of this review is my original post. However, that review was submitted one week after purchasing the vehicle. It has now been one month At the bottom of this review is my original post. However, that review was submitted one week after purchasing the vehicle. It has now been one month since my purchase and my buyer experience has changed dramatically. So yes, the deal I got for my 2015 Audi A3 was as advertised and both Andy and Chuck were friendly and professional. That part hasn't changed. What has motivated me to revise my review is how I have been treated since my initial visit. Issue #1 - The day I purchased my vehicle, Chuck was unable to find both keys so one would have to be ordered. I would also have to go to the dealership (ugh!) to have the key programmed. Okay, not thrilled about having to drive in to get the key programmed, but what can you do, right? I tell Chuck that I'd like an appointment as early as possible so I can stop by before work. Chuck obliges by making an appointment for me at 7 a.m. Great, I can get there right at 7 a.m., have my key programmed and be only a few minutes late to work. Well, this morning was my scheduled appointment and I'm at the Service Area at 6:57 a.m. Javier comes out to greet me and asks if I'll be waiting while the key is programmed. I told him I would be waiting and then he informs me that the Technicians don't start until 8 a.m.!!!! So why in the world would my sales rep make an appointment for me at 7 a.m. when the work can't even begin until 8 a.m?!?! I couldn't wait around until 8 a.m as I would be well over an hour late for work so I left....furious that I wasted an hour of my time. Issue #2 - I get a phone call from Andy two weeks after purchasing the vehicle. Andy informs me that there is a problem with the agreement and VW Financial Services won't honor the deal because my credit score was borderline Excellent/Good. Andy asks if I can come in to sign a new deal and that my monthly payment will increase slightly. Excuse me...what did you just say?! So did our handshakes and my 20 initials and three signatures not mean a single thing? Also, they ran my score before we signed documents so it wasn't like I was hiding anything. I told Andy that I would rather return the car if they were going to renege on the deal. It wasn't that my monthly payments would increase slightly, it was about the principle. Andy told me he would see what he could do and get back to me. Well, he never followed up with me (I had to call Chuck to find out the resolution) but I did learn that Walter's picked up the difference. Issue #3 - This one is minor, but is a perfect example of how Walter's over-promises and under-delivers. I purchased the Eck Bond Performance Appearance Protection for my car. This was added during the document signing process. At that time Andy had agreed to e-mail me more information about the Eck Bond (what it covers, how it works, what to do in case I need to file a claim, etc.). Well, I never receive the information. I let it slide since I can just get that information when I have the Eck Bond applied to my vehicle. So after it's applied, I ask Javier and he says he'd also e-mail me additional information. Well, I still didn't receive anything. So I call Chuck and ask for a third time to get more information about the Eck Bond program to me. It took me three tries to get the additional information. Overall, I am not impressed with Walter's as I expected more from an "award winning" dealership. I'm not saying don't take your business there, but don't expect much more than any other dealership. --Original Post-- I recently purchased an Audi A3 TDI from Walter's Audi and the entire process was as pain free as possible. We were helped by Chuck Cerda and Andy Bartoli who were both extremely professional and friendly. The deal was just as advertised and we could not be happier with our decision to go to Walter's! More