Audi Riverside

We have purchased 2 vehicles from Walter's over the years and have had wonderful experiences both times in the buying process and the service!! recently we purchased a pre-owned 2011 Audi Q5, it is lik years and have had wonderful experiences both times in the buying process and the service!! recently we purchased a pre-owned 2011 Audi Q5, it is like new!! Mario ours salesman was fantastic, he took care of us beyond the call of duty!! I highly recommend Walter's to everyone and Mario also, you cant go wrong with either one!!! More

My A5 was challenged with an acceleration issue, which would cause my vehicle to suddenly cut off. I called Stacy first thing in the morning and she did not hesitate to get me an appointment within 45 min would cause my vehicle to suddenly cut off. I called Stacy first thing in the morning and she did not hesitate to get me an appointment within 45 minutes of my call. When I arrived to the dealership Jesus greeted me and got me on my way with a loaner vehicle so I could make my meeting in Santa Fe Springs on time. During the discovery process Jesus kept me posted on all steps that was being taken to resolve my issue with consistent phone calls. Once Jesus knew when my vehicle would be ready for pick up he contacted me giving me notice, which was perfect timing as I would be passing the dealership around the time the vehicle was ready for pickup. When I finally arrived Jesus was assisting another customer and Stacy quickly helped me get situated and once Jesus was free to help me, he got me out of the door. Note: Loaner Drop off and my vehicle pick up took less than 12 minutes, as I was watching the clock closely, due to a dinner I had scheduled in Riverside. While I was waiting for my vehicle to pulled out of the Repair Garage David (Service Manager) came out of his office to great me and double checked everything to make sure I was satisfied and on my way as quick as possible. Thank you, Walter's Audi Service Team. More

Stacy has been my service advisor for my last 2 Audi's, so for the last 7 years. I really like how I always get the same advisor, a lot of dealerships just stick you with who is available. I don't Audi's, so for the last 7 years. I really like how I always get the same advisor, a lot of dealerships just stick you with who is available. I don't have a single complaint about her. She is incredibly friendly and always takes care of me when I come by and to be perfectly honest its a pleasure dealing with her. More

Annie was absolutely amazing!!! I am definitely a returning customer for Annie. She was attentive, a pleasure to talk to and always concerned about my needs. I would absolutely recommend Annie in the returning customer for Annie. She was attentive, a pleasure to talk to and always concerned about my needs. I would absolutely recommend Annie in the future. More

4 adjectives one can say about Stacy: trustworthy, responsible, truthful and honest. She said she would treat me the same way as if I were her sister (which I am not). She let me know exactly what w responsible, truthful and honest. She said she would treat me the same way as if I were her sister (which I am not). She let me know exactly what was wrong with the car; she had Brian, the head mechanic, come and talk to me about my 2001 Audi. I felt comfortable knowing my car was in "good hands" and that they (Brian and Stacy) were straight and frank about what my poor car needed – it needs to be retired but that's a conversation for another time! In any event, you cannot go wrong in bringing your car to Walter's Audi for servicing. Reliable, true to their word – in this day and age of "being taken advantage of" I can honestly say you won't be here. More

This was my first time coming to Audi for my service due to a MIL.I felt very welcomed. Jesus Moya made the process fast and easy, Very professional and kind.He got me on my way with a Audi loaner until my to a MIL.I felt very welcomed. Jesus Moya made the process fast and easy, Very professional and kind.He got me on my way with a Audi loaner until my car was ready at no cost.Thanks Jesus. More

Stacy and Jesus always make me feel so welcome. This is my third Audi in the past 10 years and I am treated with such warmth each and every time I need to come to the service department. I would never tak my third Audi in the past 10 years and I am treated with such warmth each and every time I need to come to the service department. I would never take my car anywhere else. More

Our experience purchasing a new Audi exceeded our expectations. We traded a '12 Audi for a new '14 Audi. The transaction was seamless. We were given personal attention from the General Manager from expectations. We traded a '12 Audi for a new '14 Audi. The transaction was seamless. We were given personal attention from the General Manager from inquiry to drive off. The staff that we interfaced with were professional, timely and pleasant. The overall Customer Service was excellent. We will definitely purchase from this dealership again. More

I test drove the 535 BMW and loved it, I knew the A6 Audi had great reviews but the 535 was awesome. I made an offer to BMW of Murrieta and they basically told me to go shop the price around and they would had great reviews but the 535 was awesome. I made an offer to BMW of Murrieta and they basically told me to go shop the price around and they would meet any lower price; Seemed ethically wrong to me so my wife and I decide to drive the A6. What a blessing it was for us; not only did the A6 handle better but we loved the staff we worked with and the price out the door more than made up for the BMW maintenance included for the first 50k. We haven't purchased yet because one of our nieces visiting from Chicago works for Audi and has a family discount but you can't present it to a dealer if you have already negotiated a price. Left a message with Walters Audi but it if wasn't for the news from our niece we would buy from Walters without hesitation, since we are retired every dollar counts. If our niece had visited a few days earlier we would have ordered our A6 already. If anything changes I will surely buy from Walters. More

Just had the pleasure of working with Linda Dobyns, she was great right from the start. My check engine light came on and fortunately I was in the area so I decided to stop by. I was immediately taken in was great right from the start. My check engine light came on and fortunately I was in the area so I decided to stop by. I was immediately taken in with no delay what so ever. It was late in the day and I wasn't expecting them to get to my car, but much to my enjoyment, I was provided with a loaner that was the same model as mine! That means a lot to me when deciding where I take my car in for service. Linda greeted me at the door and made the entire experience very pleasant. While I was waiting to finish up the paperwork with Linda, the Service Manager, David Rancigilio walks up to greet me and offers a drink. That's truly the level of customer service that you can expect from Walter's Audi. The quality of work performed on the car is always top notch. I have and will continue to refer my friends and family to Walter's Audi. More