Audi Riverside - Service Center

From Near Disaster to Perfection Our Audi Q7 was towed in to Walters Audi on the Friday of Easter weekend. Not a great time to expect anyone to help with a car until the following Mo Our Audi Q7 was towed in to Walters Audi on the Friday of Easter weekend. Not a great time to expect anyone to help with a car until the following Monday. However, David Ranciglio, Service Manager, and Stacy Samuel, went above and beyond the call of duty to make sure we would have a loaner car, and to make our life as easy as possible. We were told that what happened was a catastrophic problem after the gas pump emploded. Any other dealer would have taken an easier route by letting the insurance company lead the program. However, These wonderful people knew that the insurance company's way of wanting to fix our car, would first, take over a month to get the car fixed, and secondly, was definitely not the way they felt that the Audi manufacturer would want the car to be serviced. David and Stacy were not willing to cut corners or compromise! And so they ent directly through the Audi Company, and got our car fixed perfectly. In addition, they gave us a loaner car as they knew the major problem would not be easily remodied. Did I mention that we live in Calabasas!! They brought our car to our office--from Riverside!! Talk about "door to door service!" Thank you so very much David Ranciglio, and Stacy Samuel, for your courtesy, for your reassurance that our car would be fixed properly, and for your continuous attention to detail. You are the best!! Sincerely, Gary and Barbara Freedman More

Awesome!! Just wanted to thank Stacy and the the whole service team for always taking care of me and my car. I always experience the best customer service and m Just wanted to thank Stacy and the the whole service team for always taking care of me and my car. I always experience the best customer service and my car is always looking and riding great!!! More

Excellent Customer Service David is the reason why I am now going to Walter's Audi for my service needs. He goes out of his way to make sure that you were satisfied with the se David is the reason why I am now going to Walter's Audi for my service needs. He goes out of his way to make sure that you were satisfied with the service provided. I had brought the wife's Q5 for scheduled maintenance and when it is time for you to pick it up, you never second guess if the service was done properly. The service is always done above your normal expectatons. I am very fortunate to have met David and is working at Walter's Audi. There are very few people that you can count on your fingers that does an excellent job on customer service and He is one of them. I've known him when he was at McKenna Audi. His addition to Walter's Audi is very, very promising. More

Great Experience. I brought my R8 in because the oil light had came on a few times and I wanted it checked. Linda helped me and was Awesome!! I didn't have an appointme I brought my R8 in because the oil light had came on a few times and I wanted it checked. Linda helped me and was Awesome!! I didn't have an appointment but she was able to get me in and get it looked at. I was given a loaner while they were checking mine out and got my car back the following day, thankfully it wasn't anything major. My overall experience was great. More

A Very Wonderful Person to Work Wtih I have started to have my A3 TDI and Q5 service at Walter's Audi about September of last year. I had the opportunity to work with Stacy the first tim I have started to have my A3 TDI and Q5 service at Walter's Audi about September of last year. I had the opportunity to work with Stacy the first time I brought my A3 for a fuel filter replacement. The experience was short and quick due to other heavy customer requirements, but still received an excellent customer service. When I brought my Q5 for a front brake job and a windshield replacement at different time intervals, that is when Stacy Samuel delivered an outstanding job on customer service. She is always smiling, very friendly and helpful on any questions that you may have on the service your vehicle is getting. She was on the phone with me frequently to give me updates on the progress of thw work being done on my Q5. Then I get another phone call when my vehicle is ready to be pick up. Another phone call two days after to follow up if the vehicle is performing to my expectatons. I feel pampered on how much attention I received from Stacy when I have my Audi's service at Walter's. I am aware that the service staff at Wlater's Audi possesses good personal quality traits for them to deliver excellent customer service. For now, I am well please with the service I received from Stacy. If you have not have the opportunity to meet her, it only takes once and you will be very satisfied. More

Service on 2012 Cert. Audi A3 I recently needed to have my 2012 Audi A3 serviced; and I choose to drive greater than 70miles -from the Coachella Valley to Walter's Audi - expecting I recently needed to have my 2012 Audi A3 serviced; and I choose to drive greater than 70miles -from the Coachella Valley to Walter's Audi - expecting nothing less than expedient, consistent, and welcoming customer service. This was my experience: I had no trouble scheduling an early friday morning appointment two days before the date online. I received email confirmations. When I arrived early morning just before seven-thirty, I was greeted by an attentive, professional Ms. Linda Dobyns who shared a warm smile and quickly took inventory of my Audi. Ms. Dobyns paid special attentions to my concerns of possible water-pump leakage, and full mechanical inspection. She quickly reassured me that any service repair would be covered by my certified pre-owned warranty. After calculating possible time-repairs, she was apt to offer my a loaner vehicle to go about my way: I got to drive a 2014 Audi A4 as my loaner vehicle; and went about my business. Now, at this time, for reasons other than misfortune, I did not have a cellphone with me. However, Ms. Dobyns quickly resolved an idea to send me emails - as she was keen to notice that I had a laptop with me. Throughout the service time, (which was less 5-hours) Ms. Dobyns sent me emails keeping me informed of my Audi's service repairs and any other concerns I had. Upon return, my 2012 Audi A3 was washed, repairs done and ready to go. At this time, Ms. Dobyns really impressed. She was quite knowledgeable about the inner workings of my Audi, she went over a detailed history of my Audi's services and provided insight as to when to return next for maintenance. I really appreciate it when people take the time to pay attention to the details that matter to me. Concerns, worries, fears of cost and warranty are all relevant to me. With this kind of customer-care, driving more than 70miles to Walter's Audi makes it all worth it when you know the job will be done right the first time, and most importantly when the people like Ms. Linda Dobyns demonstrate to take pride in their work. Thank you Linda for making my day & my drive worth while. More

Quick Compliment for Stacy Samuel Wanted to compliment Stacy on the awesome customer service i get everytime i come into Walters Audi Service Dept. She is always friendly and very pro Wanted to compliment Stacy on the awesome customer service i get everytime i come into Walters Audi Service Dept. She is always friendly and very prompt helping me. She takes very good care of my A6 and its a pleasure every time i bring it in. Thanks Stacy!!!! More

Thanks Stacey! Just wanted to take a moment to compliment Stacey and the service team at Walters Audi. They have taken care of my Q-7 TDI (and me!) for 18 months n Just wanted to take a moment to compliment Stacey and the service team at Walters Audi. They have taken care of my Q-7 TDI (and me!) for 18 months now and do a fantastic job. Stacey is knowledgeable, friendly, and honest. She works hard to be sure my car is done on time and done right and since I drive 50 miles to come to Walters, I appreciate her efficiency. I always get follow-up emails and phone calls after my service appointments and I can count on my car being done right the first time! Thanks Stacey! More

Great Service Advisor Stacy has been my service advisor for 7 years now, she is great. She makes sure that my car is properly taken care of and has even gotten me in with p Stacy has been my service advisor for 7 years now, she is great. She makes sure that my car is properly taken care of and has even gotten me in with pretty much no notice a few times. If you are heading down to Walter's for service be sure to ask for her and you can guarantee that your Audi is in good hands. More

Linda Dobyns at Walter's Audi is awesome Linda was very professional and friendly. She helped us save money on service in the long run. The service department got us in and out if there very Linda was very professional and friendly. She helped us save money on service in the long run. The service department got us in and out if there very quickly. While we waited, we had fresh coffee and pastries. They pay attention to detail at Walter's Audi. Thank you for taking care of us and our car! More