Audi Riverside - Service Center

5,000 mile service included car wash. Car wash was difficult because of bug stains all over front of car, but all were removed. Service advisor Stacy went out of her way to help me with a problem wit difficult because of bug stains all over front of car, but all were removed. Service advisor Stacy went out of her way to help me with a problem with a loaner car. Brett answered questions about my Q5. Cashier was very cheerful and helpful. More

Just got my new Audi and one week later found out the hard way that it didn't fit in my garage as easily as my last. Got a minor dent in the front fender, needless to say I has devastated. I took my ca hard way that it didn't fit in my garage as easily as my last. Got a minor dent in the front fender, needless to say I has devastated. I took my car in and Stacy assured me that it would be done perfect. They were so meticulous, and made sure the dent was taken care of and there was no trace that it was ever there. She actually got the car back from the shop and it wasn't perfect so she called me and said she was sending it back to get right. I got the car back yesterday and it was flawless! I am very happy! I have been taking my cars to Walter's for years and have always had a great experience. They are always so friendly and accommodating. I would highly recommend them! Thanks Stacy and Walter's More

I've been coming here for years because the service adviser Stacy has been so great. Always treated like family with the best customer service, which is hard to come by these days. adviser Stacy has been so great. Always treated like family with the best customer service, which is hard to come by these days. More

Jesus Moya is by far the best Audi Service Representative that I have had the pleasure to work with within my 15 years of driving Audi. that I have had the pleasure to work with within my 15 years of driving Audi. More

This was my first time going to the Audi dealership. I had a great experience from the moment I walked in the door. Everyone is friendly and professional. I was very hesitant about going to the dealershi had a great experience from the moment I walked in the door. Everyone is friendly and professional. I was very hesitant about going to the dealership at first, but after dealing with Linda Dobyns I will always take my car to Walters and will always ask for Linda to be my service rep. She took very good care of me! I especially appreciated the loaner car. Sincerely, Jamie More

I have owned many cars and with that, comes dealing with service departments. I have to honestly say that this dealership really puts the customer's satisfaction above everything else. I had an issue with m service departments. I have to honestly say that this dealership really puts the customer's satisfaction above everything else. I had an issue with my seat warmers in my A4 and both David and Jesus went above and beyond to resolve my problem. My car has been in a few times for other things, and each and every time we are treated like royalty. (Even though an A4 puts you at the bottom of the Audi list so to speak)! I cannot say enough good words about this team. At some point I have had interaction with them all and everyone is so polite and knowledgeable. Thank you service team and keep up the awesome work! You guys (and gals) are simply THE BEST! Our recommendation to review readers would be to ask for Jesus. He is so great!!! More

My A5 was challenged with an acceleration issue, which would cause my vehicle to suddenly cut off. I called Stacy first thing in the morning and she did not hesitate to get me an appointment within 45 min would cause my vehicle to suddenly cut off. I called Stacy first thing in the morning and she did not hesitate to get me an appointment within 45 minutes of my call. When I arrived to the dealership Jesus greeted me and got me on my way with a loaner vehicle so I could make my meeting in Santa Fe Springs on time. During the discovery process Jesus kept me posted on all steps that was being taken to resolve my issue with consistent phone calls. Once Jesus knew when my vehicle would be ready for pick up he contacted me giving me notice, which was perfect timing as I would be passing the dealership around the time the vehicle was ready for pickup. When I finally arrived Jesus was assisting another customer and Stacy quickly helped me get situated and once Jesus was free to help me, he got me out of the door. Note: Loaner Drop off and my vehicle pick up took less than 12 minutes, as I was watching the clock closely, due to a dinner I had scheduled in Riverside. While I was waiting for my vehicle to pulled out of the Repair Garage David (Service Manager) came out of his office to great me and double checked everything to make sure I was satisfied and on my way as quick as possible. Thank you, Walter's Audi Service Team. More

Stacy has been my service advisor for my last 2 Audi's, so for the last 7 years. I really like how I always get the same advisor, a lot of dealerships just stick you with who is available. I don't Audi's, so for the last 7 years. I really like how I always get the same advisor, a lot of dealerships just stick you with who is available. I don't have a single complaint about her. She is incredibly friendly and always takes care of me when I come by and to be perfectly honest its a pleasure dealing with her. More

4 adjectives one can say about Stacy: trustworthy, responsible, truthful and honest. She said she would treat me the same way as if I were her sister (which I am not). She let me know exactly what w responsible, truthful and honest. She said she would treat me the same way as if I were her sister (which I am not). She let me know exactly what was wrong with the car; she had Brian, the head mechanic, come and talk to me about my 2001 Audi. I felt comfortable knowing my car was in "good hands" and that they (Brian and Stacy) were straight and frank about what my poor car needed – it needs to be retired but that's a conversation for another time! In any event, you cannot go wrong in bringing your car to Walter's Audi for servicing. Reliable, true to their word – in this day and age of "being taken advantage of" I can honestly say you won't be here. More

This was my first time coming to Audi for my service due to a MIL.I felt very welcomed. Jesus Moya made the process fast and easy, Very professional and kind.He got me on my way with a Audi loaner until my to a MIL.I felt very welcomed. Jesus Moya made the process fast and easy, Very professional and kind.He got me on my way with a Audi loaner until my car was ready at no cost.Thanks Jesus. More