Audi Riverside - Service Center

Staff is friendly and nice. We were helped in a timely fashion. Will continue to have service performed at this dealership. We were helped in a timely fashion. Will continue to have service performed at this dealership. More

The service department work as a team, even though it was a busy day, they were still able to assist me and take care of my problem with my car. Great service a busy day, they were still able to assist me and take care of my problem with my car. Great service More

Alejandro Luna was great to work with. Great employee and customer service. I usually leave my vehicle with Stacey but she was not available. She has been Awsome to work with over the year Great employee and customer service. I usually leave my vehicle with Stacey but she was not available. She has been Awsome to work with over the years! Thank you! More

Great service and service advisor Alex Was professional and friendly. Car was returned when promised. and friendly. Car was returned when promised. More

Stacy Samuel is an amazing representative for Audi. She is extremely knowledgeable as well as personable. Her expertise makes me conformable when working with her as I have little to no understanding o She is extremely knowledgeable as well as personable. Her expertise makes me conformable when working with her as I have little to no understanding of the technical aspects of my car. She is patient and cheerful and I never feel intimidated when she is helping me. More

They worked really fast specially if your going to wait for your car. They let the mechanics know the they have a waiter. for your car. They let the mechanics know the they have a waiter. More

This was my first visit here. Stacy Samuel made me feel very welcome and made sure my car was well taken care of. Stacy Samuel made me feel very welcome and made sure my car was well taken care of. More

This is for my service visit starting on May 27. My eTron had some EV battery and SW glitches that required 27 days in the shop. My SA Alejandro was friendly and attended my vehicle. One request tha My eTron had some EV battery and SW glitches that required 27 days in the shop. My SA Alejandro was friendly and attended my vehicle. One request that I always state is NO CAR WASH since I have a mythos black metallic paint that has been painted corrected and Ceramic Pro coating at the highest rate shop in the LA/OC area. I am the only one who cleans my paint- using Elite Finish Detailing waterless wash + several clean plush microfiber towels with min-no pressure to prevent wash induced damage (aka swirls) When I picked up my eTron- I was kind of shocked that it was clean after 27 days. Alejandro had left for the day already. I was even more more shocked when I bought out in the sunlight that the marring swirls were very clear pronouced all over the car. I contacted Alejandro and George McKenzie, the GM, (via email) and provided pictures, description, and proof of paint correction/Ceramic Pro several months ago. Alejandro and his Service Manager, Sam K were apologic and were working towards a solution. I went get an estimate from the shop where the work was originally done in Dec 21 and was submitted to Sam. However, the proposal solutions have fallen far short. The dealership admits it made a mistake. However, the would not cover the proper paint correction and re-coating of the Ceramic Pro since it would be removed during paint correction. I had the same issue when this happened at another Audi dealership last fall when they made the same mistake. The SA there apologized and tried to get me to drive 2.5 hours on a weekday to leave the vehicle for their in-house detailers- that wasn't acceptable. No offense, but dealership detailers are NOT the best in town since their job is primarily for new car deliveries. Once the CEO was involved- they stepped up took full responsibility, delivered a brand new loaner during the 5 day paint-correction/ceramic coating process- paid the $22XX bill- and picked up the loaner from the shop. The Indigo Auto group did what was right and corrected their wrong. Unfortunately, at Walter's, their offer was not acceptable and to-date, won't make things right. They want to offer their in-house rate for paint correction and not replace the Ceramic Pro coating that will be removed. Disappointing to say the least. [And my eTron still couldn't charge one of the Electrify America stations again despite their repair.] 2 star since Alejandro is a good guy. More

For Audi sales and service, you cannot beat Walter’s in Riverside. The most courteous staff anywhere. I send all my friends to this dealership. Riverside. The most courteous staff anywhere. I send all my friends to this dealership. More