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Audi Riverside - Service Center

Riverside, CA

4.9
1,186 Reviews

1,186 Reviews of Audi Riverside - Service Center

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January 31, 2021

Alex Wong is THE best service advisor, hands down. He is thorough, professional, compassionate and ethical. He will make every effort to ensure that your vehicle is not only roadworthy but he will make ever More

by JohnsonDorsey
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alex Wong
Feb 01, 2021 -

Audi Riverside responded

Thank you for leaving Alex this amazing review! He will be so honored by your very kind words and to know how confident you are in his efforts! Offering top-notch service and deals is always our goal, and we will certainly provide you with nothing less in the future! Please drive safely, and be sure to follow us on Facebook and Instagram for specials and updates. Regards, George McKenzie - General Manager

Feb 02, 2021 -

JohnsonDorsey responded

Mr. McKenzie, It was my pleasure to leave this review. I believe that excellent service should be acknowledged. All to often people are quick to leave negative reviews without thinking or giving those the kudos for a job well done.

January 03, 2021

Alex Wong is very helpful, friendly and kind. I really appreciate and enjoy the service provided. He is an extraordinary and awesome person. Thank you. More

by wowmilakim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Wong
Jan 04, 2021 -

Audi Riverside responded

Thank you for leaving Alex this 5-star review! We are happy to hear that he took exceptional care of you throughout your visit! He will be honored to hear of your very kind words. Please drive safely, and do not hesitate to let us know if there is ever anything more that he or the team may help you with! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, George McKenzie - General Manager

January 03, 2021

Alex Ortiz has always gone above and beyond in customer service. He is personable, friendly, and shows genuine concern for my current service situation. I appreciate his help every time. More

by Jennifer T.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ortiz
Jan 04, 2021 -

Audi Riverside responded

Jennifer, Thank you for leaving Alex this 5-star review! We are delighted to know that he always takes great care of you and provides you with the top-quality service that you so much deserve. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to let us know how Alex and the team may serve you again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, George McKenzie - General Manager

January 01, 2021

Alex Wong kept me up to date as to what was happening with our car. He has been very helpful to me. I would recommend him to my friends. More

by skip0805
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Wong
Jan 04, 2021 -

Audi Riverside responded

Thank you for leaving Alex this 5-star review and recommendation! We are happy to hear that he took great care of you and your automotive needs! If there is anything more that he or the team may help you with, please do not hesitate to give us a call. We wish you the safest of travels until we meet again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, George McKenzie - General Manager

December 30, 2020

Top notch service. Alex Ortiz is always on time, professional, helpful, informative, and courteous. He really treats you like family and he is up front and honest about service needs. He provides he More

by Johnamontes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ortiz
Jan 04, 2021 -

Audi Riverside responded

John, Thank you so much for leaving Alex this amazing review! We are delighted to know that he always takes great care of you and ensures that your needs are efficiently resolved! We are honored by your loyalty to Walter's Auto Group, and we look forward to continuing to provide you and your vehicle with our best care in the years to come! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, George McKenzie - General Manager

December 29, 2020

There was an issue with a software update. Had to take it back the same day. Christopher Ostman has been very good with keeping me informed. Will be 5 stars once resolved. More

by iam.simonbirch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Ostman
December 28, 2020

Alex was great but everything else was not.Car was given Alex was great but everything else was not. Car was given back extremely dirty was told that car wash is not allowed during covid. Pretty ridiculous! More

by Rimmaandrew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Wong
Jan 06, 2021 -

Audi Riverside responded

Thank you for taking the time to share this positive feedback. It is always a pleasure to hear from our guests, and we are pleased to know that Alex took great care of you throughout your recent visit. Also, we would like to apologize for the car wash. Please drive safely, and feel free to give us a call if he or the team may be of further assistance to you. Feel free to follow us on Facebook and Instagram for future specials and updates. Regards, George McKenzie - General Manager

December 26, 2020

I went to go get my car serviced for a safety light issue, Alex Wong explained to me in great detail what the issue was and what they were going to do, indeed he did exactly what he said and had my car More

by Felix Delgado
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Wong
Dec 28, 2020 -

Audi Riverside responded

Felix, Thank you for taking the time to share this wonderful review! We are overjoyed that Alex could be of assistance to you and get each of your concerns thoroughly resolved! Providing top-quality service is always our goal. Please drive safely, and do not hesitate to let us know how Alex and the team may serve you again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, George McKenzie - General Manager

December 17, 2020

Clean. Friendly. Professional. It’s easy to make an appointment everyone is very friendly have good refreshments they pretty much stick to the time they say it’s going to take to complete your service. More

by Belinda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacy Samuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Ortiz
Dec 17, 2020 -

Audi Riverside responded

Belinda, Thank you so much for your excellent review! It is always our goal to ensure that our guests' visits are as seamless as possible, and we are overjoyed that your experience with us met your satisfaction! It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to let us know how our team may serve you again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, George McKenzie - General Manager

December 08, 2020

Walter’s is the best dealership in SoCal. I get really good deals, staff is so courteous. Stacey Samuel in the service department is outstanding, wouldn’t want to have anyone else help me ! More

by Gordo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacy Samuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Mckenzie
Dec 10, 2020 -

Audi Riverside responded

Gordo, Thank you so much for your wonderful review! Top-notch service and deals is always our goal, and we are proud that our efforts have met your satisfaction! We wish you safe travels. Please do not hesitate to let us know how Stacy and the team may serve you again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, George McKenzie - General Manager

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