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Audi Riverside - Service Center

Riverside, CA

4.9
1,186 Reviews

1,186 Reviews of Audi Riverside - Service Center

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October 26, 2020

The customer service at Walter's Audi was first class. Especially Alex Wong in the service department. Thank you for the one on one friendly help. More

by dmurvine77.dm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Wong
Oct 28, 2020 -

Audi Riverside responded

Thank you so much for your excellent review! We are pleased that Alex and the team could provide you with the quality service that you so much deserve! Your safety and satisfaction are of the utmost importance to us. Please drive safely, and do not hesitate to let us know how we may be of further assistance to you in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, George McKenzie - General Manager

October 26, 2020

Alex is the best service advisor. He is very friendly & is one of the reasons we purchased another Audi. All of the service team makes you feel comfortable & valued. More

by Lori
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ortiz
Oct 28, 2020 -

Audi Riverside responded

Lori, Thank you for leaving Alex this amazing review! It is a pleasure to know that he has your confidence and consistently makes you feel like the valued customer that you are! We are so appreciative of your business, and we look forward to continuing to provide you and your vehicle with our best care in the years to come! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, George McKenzie - General Manager

October 23, 2020

I brought my A5 Sportsback to Audi dealership to have them check and repair the airbag light signal that comes on occasionally as well as the seat belt sign that also comes on even when I'm already strap More

by Steffi Chen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Wong
Oct 26, 2020 -

Audi Riverside responded

Steffi, Thank you so much for your wonderful review! It is our pleasure to serve you in any way possible, and we are pleased that the quality of our work continuously meets your full satisfaction. Offering thorough and efficient service is so important to us, and we will certainly provide you with nothing less in the future. Thank you again for your kind recommendation. We wish you the safest of travels until we meet again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, George McKenzie - General Manager

October 18, 2020

Being new to the area, I had switched dealerships. Stacy Samuel was friendly and courteous from day one, she made me feel right at home. I appreciate her honest feedback, timeliness, and exceptional service More

by Kaleikini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacy Samuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Audi Riverside responded

Thank you for leaving Stacy this excellent review! We couldn't be more pleased to welcome you to our dealership, and we are thrilled that she could make your visit a 5-star experience! She will be proud to know how greatly you valued her assistance, and we will be awaiting the opportunity to serve you again! Please drive safely, and be sure to follow us on Facebook and Instagram for specials and updates. Regards, George McKenzie - General Manager

October 18, 2020

Alex Ortiz had 3 services performed on my vehicle, set up a ride to my hair appointment, and had me out of the service center before the traffic started on the freeway. Love that! More

by MMXTRC
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alex Ortiz
Oct 19, 2020 -

Audi Riverside responded

Thank you so much for your positive review! We are happy to hear that Alex took great care of you and ensured that your experience was as seamless as possible! It is our pleasure to serve you, and we look forward to continuing to provide you and your vehicle with our best care in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, George McKenzie - General Manager

October 17, 2020

Stacy demonstrated unparalleled professionalism ranging from vehicle knowledge to continuous customer service throughout the duration of our time at Audi. Hope to work with her again in the future. More

by carloscoronanavarro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacy Samuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Audi Riverside responded

Carlos, Thank you for leaving Stacy this positive review! We are happy to hear that she took great care of you and ensured that your visit was as pleasant as possible! She will be pleased to know how greatly you valued her assistance, and we will be awaiting the opportunity to work with you again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, George McKenzie - General Manager

October 17, 2020

It’s always a pleasant visit with Alex Wong!Very polite It’s always a pleasant visit with Alex Wong! Very polite and honest and gets me on my way Quickly. VERY patient, dealing with my husband👍🏼😊 More

by Susan Popp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Wong
Oct 19, 2020 -

Audi Riverside responded

Susan, Thank you for leaving Alex this positive review! We are happy to hear that he always takes great care of you and ensures that your needs are efficiently resolved! Your safety and satisfaction mean so much to us. Please drive safely, and do not hesitate to let us know how he and the team may serve you again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, George McKenzie - General Manager

October 17, 2020

Alex was a pleasure to work with. He made the process extremely efficient. Would recommend his service to anyone. Walter’s Audi is my dealer of choice! More

by Mmpino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Wong
Oct 19, 2020 -

Audi Riverside responded

Thank you for your kind review and recommendation! We are honored to be your dealership of choice, and we are thrilled that Alex could be of remarkable assistance to you! Offering quality and efficient service is so important to us, and we will certainly provide you with nothing less in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, George McKenzie - General Manager

October 17, 2020

I have worked with Alex Ortiz for years now and find him pleasant to deal with. He is friendly, knowledgeable and professional. I feel confident that my car is in good hands and I trust Alex with my service More

by Judge Dredd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ortiz
Oct 19, 2020 -

Audi Riverside responded

Thank you for leaving Alex this wonderful review! We are delighted to know that he has your confidence and that he always takes exceptional care of you and your automotive needs! He will be honored to hear of your very kind words, and we are certain that he will continue to provide you with the same quality service in the years to come! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, George McKenzie - General Manager

October 09, 2020

always great service! staff is friendly and professional! I also Love the coffee machine and pastries I usually drop my car off in the morning so it's perfect! More

by Mirthagmarquez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ortiz
Oct 09, 2020 -

Audi Riverside responded

Thank you so much for your positive review! We appreciate your business and are pleased that we could consistently provide you with 5-star experiences! Your safety and satisfaction are our utmost prorities. Please do not hesitate to let us know how we may be of further assistance to you in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, George McKenzie - General Manager

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