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1,186 Reviews of Audi Riverside - Service Center
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April 04, 2019
Service experience Had a great service experience. Was greeted at my car right away when I pulled in, got checked in quickly, and was out the door with my loaner vehicle Had a great service experience. Was greeted at my car right away when I pulled in, got checked in quickly, and was out the door with my loaner vehicle within 15 minutes. More
by Gmakboul
Employees Worked With
Alex Ortiz, Mike Longridge
April 04, 2019
Excellent services by Alex Ortiz Had a great service experience to have 45,000 miles maintenance services. Would certainly consider coming to Walter's Audi in the future. Thanks aga Had a great service experience to have 45,000 miles maintenance services. Would certainly consider coming to Walter's Audi in the future. Thanks again! More
by gameboy
Employees Worked With
Alex Ortiz
April 03, 2019
Great Mike Longridge was very nice and helpful and made the process very quick and easy. I would come back again if I need anymore services. Mike Longridge was very nice and helpful and made the process very quick and easy. I would come back again if I need anymore services. More
by Madison77
Employees Worked With
Mike Longridge
April 01, 2019
Always excellent service! Alex Ortiz at Walter's Audi always gives exceptional service and customer service. He is willing to work around my work schedule which helps alleviate Alex Ortiz at Walter's Audi always gives exceptional service and customer service. He is willing to work around my work schedule which helps alleviate the stress of trying to get your car fixed. Everyone else in the service department adds to a great team. More
by JCANADA67
Employees Worked With
Alex Ortiz
April 01, 2019
Exceptional Service Walter’s Audi service team is exceptional. Specifically, Stacy Samuel, and her dedication to service excellence. I’ve been a customer of Walter’s Audi Walter’s Audi service team is exceptional. Specifically, Stacy Samuel, and her dedication to service excellence. I’ve been a customer of Walter’s Audi since my purchase of a Q7 in 2017 and again with the lease of my A5. Every touchpoint, from sales to follow up service, is that of excellence. I look forward to future service and will definitely be referring friends and family. More
by Cecelia
March 31, 2019
Wow great experience I Went in for help with my blue tooth. Was approached by Todd in sales. He helped me with my bluetooth. And showed me much more with car capabilities I Went in for help with my blue tooth. Was approached by Todd in sales. He helped me with my bluetooth. And showed me much more with car capabilities that I did not know about. More
by EWW
Employees Worked With
Todd Bellis
March 29, 2019
Exceptional service from Stacy Samuel Even though this was my first visit to the service department, Stacy Samuel greeted me like an old friend. Visits to the service center aren't always Even though this was my first visit to the service department, Stacy Samuel greeted me like an old friend. Visits to the service center aren't always fun but Stacy ensured that the process was smooth and efficient without being cold and impersonal. My car was ready when promised and the work was flawless. Audi also went above and beyond in helping us deal with a discontinued model of tire. I highly recommend Stacy Samuel and Walter's Audi! More
by M@xpower59
Employees Worked With
March 29, 2019
Friendly and helpful Mike gets 5 stars from me. I didn't have the best experience during my time at Walter's Audi. I unknowingly damaged one of their loaner car's tires a Mike gets 5 stars from me. I didn't have the best experience during my time at Walter's Audi. I unknowingly damaged one of their loaner car's tires and until this day I can't wrap my head around how it happened but I didn't have much ground to stand on as I didn't really look over the tires too well during the walk through before I took the vehicle. Definitely my biggest regret. Despite the 655 dollars I had to pay to fix the tire my overall experience was good. The staff was friendly and Mike in particular was very kind and humbled. He seemed to be the only one who was sympayhetic towards my circumstances whereas some of the other staff seemed to care only about getting their money for the tire. That's fine, it was my fault so I'll take responsibility but some of the other staff made a crappy situation only feel worse. He at least showed some empathy by saying, "Hey I'm really sorry, what a bad situation" and I could tell he was being genuine. I only plan to work with Mike in the future as he seems like the type of person you can truly trust. More
by Sturm102
Employees Worked With
Mike Longridge
March 28, 2019
Stacy Samuel is Amazing! Stacy Samuel is very professional and knows how to do her job incredibly well. Her caring and supportive assistance make taking my car in for service, Stacy Samuel is very professional and knows how to do her job incredibly well. Her caring and supportive assistance make taking my car in for service, very easy. She is easily the finest person I've had help me with my vehicle ever, and is a very valuable asset to the dealership. More
by Elena1213
Employees Worked With
March 25, 2019
only place i would go to service my car audi dealer to go to service and get info on ur car ...thanks Alex wong for ur time and service looking forward to more visits if necessary audi dealer to go to service and get info on ur car ...thanks Alex wong for ur time and service looking forward to more visits if necessary More
by steve
Employees Worked With
Alex Wong
