Audi Riverside - Service Center

Tire replacement and Walther's Audi Riverside I got my tires replaced this time at Walther's Audi in Riverside. Took about 3 hours on a semi-busy Friday. As always excellent, hassle-free service a I got my tires replaced this time at Walther's Audi in Riverside. Took about 3 hours on a semi-busy Friday. As always excellent, hassle-free service and quick turn around, with Alex Ortiz as my service advisor. Can highly recommend. Very professional and courteous dealership. More

Stacy is awesome! I had to bring my car in for an unexpected service on Monday. Stacy was the only one in the Service Department when I came in at 7AM. She greeted me w I had to bring my car in for an unexpected service on Monday. Stacy was the only one in the Service Department when I came in at 7AM. She greeted me with a smile and got to my car issue right away. She kept me informed the whole time of what was going on, and promptly called me when my car was ready for pick up. She was pleasant the whole time and you could tell very customer service oriented. It was a pleasure to work with Stacy and I will ask for her the next time my car needs serviced. As always, great customer service by the staff at Walter's Audi. Dan D. More

Exquisite The employee at walters Audi at riverside are all polite. They treat you with the upmost respect and very helpful. They are always there to make every The employee at walters Audi at riverside are all polite. They treat you with the upmost respect and very helpful. They are always there to make every process go smoothly. I recommend this dealership 100%. More

Great Service I really enjoyed having Michael Longridge as my service adviser. I never felt pressured into getting other service items done. Michael was straight fo I really enjoyed having Michael Longridge as my service adviser. I never felt pressured into getting other service items done. Michael was straight forward in letting me know that I may want to consider the next time that I'm in these other service items. Which I appreciated him letting me know, instead of trying to pressure me into getting them done now. More

Easy in, easy out. Friendly staff Everyone at Walters was great. Alex was friendly, informative and knowledgeable on the issue with my car and advocated on my behalf. Car was done quic Everyone at Walters was great. Alex was friendly, informative and knowledgeable on the issue with my car and advocated on my behalf. Car was done quickly and I felt in the know with constant communication. More

Definitely a customer for life. I dread going to dealerships for any reason. Alex Ortiz and the other employees Walters Audi made me feel like I was a part of the family. They took t I dread going to dealerships for any reason. Alex Ortiz and the other employees Walters Audi made me feel like I was a part of the family. They took the time to answer every question I had and because of that I will be a return customer for life. Thank you. More

Dealership did a great job Alex Ortiz did a wonderful job taking care of all my service needs. Jon does a great job making sure the staff and the store is always on point and ma Alex Ortiz did a wonderful job taking care of all my service needs. Jon does a great job making sure the staff and the store is always on point and makes me feel very welcome. More

Always excellent service I have been taking my Q5 here for 4 years. I highly recommend this dealership. I have had different service advisors over the years,I have to say all I have been taking my Q5 here for 4 years. I highly recommend this dealership. I have had different service advisors over the years,I have to say all EXCELLENT !! More

Excellent service My husband and I always received very friendly, fun and excellent services from Alex. Looking forward to our next 10,000 mile services with our 2018 My husband and I always received very friendly, fun and excellent services from Alex. Looking forward to our next 10,000 mile services with our 2018 Q5. More

Was well taken care of by my service adviser I visited Walter’s Audi for a scheduled service. I think I had the best experience with a service adviser so far with Alex Wong. He treats you well, r I visited Walter’s Audi for a scheduled service. I think I had the best experience with a service adviser so far with Alex Wong. He treats you well, respects you, doesn’t come off as “too busy for you” and doesn’t treat you like you don’t know anything. Sometimes in the past I’ve felt like the adviser didn’t take enough time to explain the service being done, the reason for the service, or communicate with me effectively or treat me in a genuine fashion. I think that as a service adviser, it’s easy to have fake interactions with customers, since you’re handling so many people, and many of them know nothing about cars. But Alex took the time to connect with me and do a thorough job when going over paper work, and checking me out. You can tell he wants to make the customer feel taken care of. Thanks Alex. Also a shout out to Phil Braun who sold me my vehicle a couple years ago — he did a great job. He’s also a really genuine and stand up sort of guy, treats you with respect and dignity, and just enough patience (important in sales!). More