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Audi Riverside - Service Center

Riverside, CA

4.9
1,186 Reviews

1,186 Reviews of Audi Riverside - Service Center

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October 13, 2018

Awesome Dealership Purchased my vehicle here and have taken my A4 here several times. Always a pleasant experience. Have always been greeted and treated with friendlines More

by Reeva7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Wong
Oct 15, 2018 -

Audi Riverside responded

Thank you for taking the time to share this wonderful feedback. We are so delighted that Alex and the team have been able to be of such great assistance to you, and we are honored to have earned your confidence. We look forward to continue working with you on these automotive issues in the future. Be sure to check us out on Facebook and Twitter for savings and updates. Regards, Jon Kienle - General Manager

October 11, 2018

Service accomodation service appt miscommunication and service was booked. Alex Ortiz managed to get our auto serviced instead of rescheduling. It is 40 minute drive to Wa More

by darrell/evelyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ortiz
Oct 12, 2018 -

Audi Riverside responded

Hi Darrell and Evelyn, We are so pleased to hear that Alex was able to make things right for you and ensure that your vehicle was taken care of quickly and efficiently. Your safety and satisfaction come first to us, and it is our pleasure to go above and beyond in order to secure them both. We look forward to working with you again the next time you are in need of service. Be sure to check us out on Facebook and Twitter for savings and updates. Thank you, Jon Kienle - General Manager

October 11, 2018

Service at Audi Stacy Samuel, in one word, amazing. She’s personable and kind. I’ve been there twice now. She remembered my name and acknowledged me as I walked throu More

by ARQ72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacy Samuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Bartoli, Alex Ortiz, Mycal Heffner
Oct 12, 2018 -

Audi Riverside responded

Thank you so much for taking the time to leave Stacy this kind review! We're so delighted that she has provided you with such remarkable service, as your satisfaction comes first to us! Please let us know what more we could do for you in the future, and be sure to check us out on Facebook and Twitter for savings and updates. Regards, Jon Kienle - General Manager

October 11, 2018

Outstanding, a comfortable and honest environment A couple of years ago, I would not have given such a high rating on my experience; however, since Alex Ortiz became my service consultant, that all ch More

by AudiG987
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ortiz
Oct 15, 2018 -

Audi Riverside responded

Thank you so much for leaving this wonderful feedback! We are so glad that Alex has consistently provided you with nothing short of exceptional service, and it is a delight to know that he has earned your confidence. We are sure that he will continue to do so in the future, and we look forward to the opportunity to serve you again. Be sure to check us out on Facebook and Twitter for savings and updates. Regards, Jon Kienle - General Manager

October 10, 2018

Excellent service! Helpful and honest. I wish you guys an excellent business. I recommend this dealership and service center to everybody. My A6 has been well taken car More

by Walters
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacy Samuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Ortiz
Oct 11, 2018 -

Audi Riverside responded

Thank you so much for your kind review and recommendation! We are so glad to hear that you are so content with the service that we have provided you, and we hope that you will continue to confide in our team to take care of each of your future automotive needs. Be sure to check us out on Facebook and Twitter for savings and updates. Regards, Jon Kienle - General Manager

October 08, 2018

I appreciate your help I want to thank Mrs. S Samuel for her good service She gave us great help. And she was patient with us and she tries to understand what we need for More

by branbou.ghassan123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Syed Ali
Oct 10, 2018 -

Audi Riverside responded

Thank you so much for your wonderful review. We are so glad that Stacy and Syed were so helpful in accommodating your needs and ensuring that you and your vehicular needs were taken care of. It is our pleasure to serve you, so please do not hesitate to reach out if you are ever in need of further assistance. Be sure to check us out on Facebook and Twitter for savings and updates. Regards, Jon Kienle - General Manager

October 08, 2018

Perfect execution Alex Wong was very helpful in assisting me service my Audi. He was empathetic, knowledgeable, and a pleasure to work with, with our a doubt best expe More

by Iesquivel27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Wong
Oct 10, 2018 -

Audi Riverside responded

Thank you so much for your excellent review. We are so glad that Alex could be of such great assistance to you, and that you found your overall experience to be exceptional. It is our pleasure to serve you, and we hope that you will think of us again the next time you are in need of automotive assistance. Be sure to check us out on Facebook and Twitter for savings and updates. Regards, Jon Kienle - General Manager

October 08, 2018

Standard Service Hello, I came in on a weekend for a standard service and was assisted by Mycal Heffner. He was friendly, efficient and had me in and out in no tim More

by HP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mycal Heffner
Oct 10, 2018 -

Audi Riverside responded

Thank you so much for your wonderful review. We are so glad that your recent experience with Mycal was so smooth and efficient, and we are honored to know that you are so confident in our service. We look forward to working with you again the next time you are in need of automotive assistance. Be sure to check us out on Facebook and Twitter for savings and updates. Regards, Jon Kienle - General Manager

September 28, 2018

Oil change Every time I go into the dealership I always have a good experience. Alex Ortiz is the guy to go to. The facility is always clean and provide you with More

by Esquer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ortiz
Oct 01, 2018 -

Audi Riverside responded

Thank you so much for your kind review! It is so great to know that you are so confident in Alex's service, and we are pleased to hear of your kind words about our facility. We look forward to the opportunity to provide you with another positive experience the next time you are in need of service! Be sure to check us out on Facebook and Twitter for savings and updates. Regards, Jon Kienle- General Manager

September 27, 2018

Accomodating I had to return to Audi to get my brakes and windshield wipers replaced. Mycal was very helpful and accommodating. He called an uber to drop me off an More

by Swoods
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mycal Heffner
Oct 01, 2018 -

Audi Riverside responded

Thank you for taking the time to leave this positive feedback! We are overjoyed that Mycal took such good care of you during your recent service visit. It is our pleasure to ensure that your experiences working with us are as smooth and efficient as possible, and we look forward to the opportunity to provide you with the same quality service again in the future. Be sure to check us out on Facebook and Twitter for savings and updates. Regards, Jon Kienle- General Manager

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