Audi Riverside - Service Center

Great Dealership The dealership is very helpful staff. I made appt. on the internet and was follow up e-mail. I had to wait because I live in Big Bear Lake. I was quo The dealership is very helpful staff. I made appt. on the internet and was follow up e-mail. I had to wait because I live in Big Bear Lake. I was quoted 2hrs and it took 2hrs. Great service. More

Super Stacy Samuel and the rest of the service staff are friendly, conscientious, and dedicated to ensuring that each customer leaves with a vehicle that is Stacy Samuel and the rest of the service staff are friendly, conscientious, and dedicated to ensuring that each customer leaves with a vehicle that is thoroughly serviced and road safe!. All aspects of the dealership are focused toward customer service. The waiting room is comfortable, and the amenities offered (coffee, water, fruit, bakery) are thoughtful. Highly recommended. More

Just had to check couple of signs that we’re popping up Alex Ortiz from Walters Audi, has helped me so much and I am very grateful for that. Very kind, and such a whole hearted person. Couldn’t ask for a be Alex Ortiz from Walters Audi, has helped me so much and I am very grateful for that. Very kind, and such a whole hearted person. Couldn’t ask for a better service person. Thank you Alex More

Great customer service Have taken my car here twice to Walters Audi and both times Stacy Samuel assisted me. She is amazing! Constantly updating me on my car and she was ver Have taken my car here twice to Walters Audi and both times Stacy Samuel assisted me. She is amazing! Constantly updating me on my car and she was very helpful. Thank you Stacy! More

Excellent Service Always have a great experience. Alex Ortiz is always professional and personable. Wouldn’t take my car anywhere else. The drive is worth it. Thanks Al Always have a great experience. Alex Ortiz is always professional and personable. Wouldn’t take my car anywhere else. The drive is worth it. Thanks Alex and Walters Audi! More

Excellent Service I dropped off my car for getting my service. I was provided with excellent customer service, a loaner and was offered to drop my car home as I was goi I dropped off my car for getting my service. I was provided with excellent customer service, a loaner and was offered to drop my car home as I was going on a personal trip. More

Excellent customer service Anthony Perez was my service representative. He was very attentive to my needs and kept me updated frequently. My car was returned in effect shape. Anthony Perez was my service representative. He was very attentive to my needs and kept me updated frequently. My car was returned in effect shape. More

Great Experience Alex Ortiz was very professional and informative. I would definitely recommend this dealership to anybody because of their exceptional service. I was Alex Ortiz was very professional and informative. I would definitely recommend this dealership to anybody because of their exceptional service. I was made aware of my car's status in a timely manner and provided with a vehicle to use while mine was being serviced. More

Excellent service Stacy Samuel provided excellent service addressing our concerns with our Q7. She was prompt in communicating updates with the car. She provided us wit Stacy Samuel provided excellent service addressing our concerns with our Q7. She was prompt in communicating updates with the car. She provided us with an excellent loaner while waiting for our car to be serviced. We are very satisfied with the service and love her sense of humor! More

Alex Ortiz, My "personal" service manager I bought a 2017 A4 Prestige, used, at a northern CA dealership. I live in Riverside and have taken my Audi to Walter's twice for service. I have had I bought a 2017 A4 Prestige, used, at a northern CA dealership. I live in Riverside and have taken my Audi to Walter's twice for service. I have had a less than pleasant experience with service departments (BMW, Honda) in the past and have avoided taking cars to dealerships for service. In those instances, the sales people treated you like family and the service manager treated you like a stranger. I took my A4 in for it's 10k service (free) and was impressed with Mr Ortiz knowledge, courtesy and attention to detail. It was the power of Alex's personality and the professionalism of the service department that brings me back when I'm due for service. More