Audi Riverside - Service Center

Alex Ortiz, My "personal" service manager I bought a 2017 A4 Prestige, used, at a northern CA dealership. I live in Riverside and have taken my Audi to Walter's twice for service. I have had I bought a 2017 A4 Prestige, used, at a northern CA dealership. I live in Riverside and have taken my Audi to Walter's twice for service. I have had a less than pleasant experience with service departments (BMW, Honda) in the past and have avoided taking cars to dealerships for service. In those instances, the sales people treated you like family and the service manager treated you like a stranger. I took my A4 in for it's 10k service (free) and was impressed with Mr Ortiz knowledge, courtesy and attention to detail. It was the power of Alex's personality and the professionalism of the service department that brings me back when I'm due for service. More

Excellent service It helped a lot to have a service advisor be able to communicate with me by text. Alex Ortiz was very responsive and accommodated me really well, over It helped a lot to have a service advisor be able to communicate with me by text. Alex Ortiz was very responsive and accommodated me really well, overall service in the car was great. More

A persons word and honor mean something - thank you I have to be very impressed or pissed to write a review, everything in between is just a person doing their job, nothing extra. In this case its the I have to be very impressed or pissed to write a review, everything in between is just a person doing their job, nothing extra. In this case its the 1st reason. My service writer - Alex displays a great deal of patience, his follow up and communication of the process is top notch. But the thing that really compelled me to go ahead and write this review is that he showed himself to be a man of honor by being true to his word. Something you don't come across everyday these days. The short of it is that I had an issue; I anticipated push back, Alex said he would take care of it, because of the nature of the issue I was skeptical. He took my car and in typical fashion he kept me well informed, on top of that did exactly what he said he would do and resolved the issue. No fuss, no manager involvement, no exorbitant wait time, just resolution... = happy guy. More

Great Service Stacy is a great service advisor. She got me in and out as quickly as possible and gave some advice and alternative ideas with an unexpected issue th Stacy is a great service advisor. She got me in and out as quickly as possible and gave some advice and alternative ideas with an unexpected issue that came up during my service check. More

Best in the business I’ve had my wife’s car serviced at this location a couple times… And each time it’s been top notch! This time, Stacy was my service advisor. She was I’ve had my wife’s car serviced at this location a couple times… And each time it’s been top notch! This time, Stacy was my service advisor. She was great, she made me feel welcome and made sure all my concerns were met. She’s very personable n friendly. In fact the entire service staff is personable and friendly! If you own an Audi In the inland Empire, I highly suggest you use Walters Audi of Riverside More

Exceptional service Anthony was very professional and polite. Answered all my questions and addressed all of my concerns. Service was prompt and I was kept in the loop Anthony was very professional and polite. Answered all my questions and addressed all of my concerns. Service was prompt and I was kept in the loop throughout the process. More

Service experience Alex Ortiz is a very professional service rep. I do have an issue with the service techs: had my 2011 Audi A6 in for an airbag recall. Service pape Alex Ortiz is a very professional service rep. I do have an issue with the service techs: had my 2011 Audi A6 in for an airbag recall. Service paperwork said they checked all systems/fluids. 20 miles later my low oil level light came on. Interesting. Fortunately I always carry an extra quart of oil with me. I mentioned this to the service department the same day. Still waiting to hear back... More

Service the way it's supposed to be After bringing my Audi to the dealership close to home for two years, I felt there had to be something better so I searched for a new dealership serv After bringing my Audi to the dealership close to home for two years, I felt there had to be something better so I searched for a new dealership service shop. Walter's Audi is 60 miles from my home but I felt it was worth a try. Now I'm kicking myself for not bringing my car to them sooner. The intake process is fine-tuned, explanation of service to be performed is clear and attention to issues that may need attention in the future is no-pressure and very informative. I was given an estimate of the time it would take to service my car (unlike the "other" dealership) and a thorough review of the multi-point inspection (break pads, tire tread remaining, etc.) so I could make future plans as those items needed attention. The waiting area is nicely stocked with fresh coffee, pastries, fruit, bottled water along with secure wifi, a TV ... everything you'd expect from a service shop catering to high-end clientele. The service representatives are professional, competent and very friendly. I have made Walter's Audi my go-to for Audi service from now on. More

Excellent service Anthony Perez was absolutely very helpful. His customer service was excellent. He made me feel comfortable by treating me just like everyone else. H Anthony Perez was absolutely very helpful. His customer service was excellent. He made me feel comfortable by treating me just like everyone else. He didn't look me down just because I am a woman who doesn't know much about cars. More

Mycal Heffner and Alex gave excellent service! I love the Royal Treatment my husband and I received when we brought the Audi in to service. I'd recommend this dealership any day. I love the Royal Treatment my husband and I received when we brought the Audi in to service. I'd recommend this dealership any day. More