Audi Riverside - Service Center

Always Excellent Service Stacy Samuel has been my service advisor since I purchased my SQ5 in 2016. She is always very professional, courteous and greets me with a smile. Sh Stacy Samuel has been my service advisor since I purchased my SQ5 in 2016. She is always very professional, courteous and greets me with a smile. She truly makes you feel like part of the family. I live in the San Fernando Valley but will continue to take my Audi to Walters for any/all of its service needs. More

Walters Audi Maintenance Service I had a great experience with these folks. Very friendly service. The service agent Stacy Samuel was awesome! Got what I expected in my 20k service an I had a great experience with these folks. Very friendly service. The service agent Stacy Samuel was awesome! Got what I expected in my 20k service and the price was just right More

Service Alex Ortiz is always polite and helpful. If I ever need my car service he is the individual I rely on. No issues at all. Alex Ortiz is always polite and helpful. If I ever need my car service he is the individual I rely on. No issues at all. More

Walters Audi Visit It was such a great and smooth experience! I was so nervous about getting to the dealer and being hassled. They gave me a courtesy car and told me ste It was such a great and smooth experience! I was so nervous about getting to the dealer and being hassled. They gave me a courtesy car and told me step by step what they found on my car and gave me a great deal. I had my car back in a few short hours and It was as good as new. I highly recommend this place. I will be going here for all my needs from Here on out. Stacy is the best! More

Excellent Service Always I drive 83 miles to go to Walters Audi for service. Alex Ortiz is always professional and willing to go the extra mile to make the experience worthwhi I drive 83 miles to go to Walters Audi for service. Alex Ortiz is always professional and willing to go the extra mile to make the experience worthwhile. Wouldn’t go anywhere else. More

Overall, Great Service! I had scheduled a visit on 6/1/18 for an appointment on 6/11/18 to have an open recall taken care of on my 2013 A6 3.0T (Fuel Line). When I scheduled I had scheduled a visit on 6/1/18 for an appointment on 6/11/18 to have an open recall taken care of on my 2013 A6 3.0T (Fuel Line). When I scheduled the appointment, I had also requested a loaner vehicle as well as to be notified of approximately how long the service should take (in case I didn't need the loaner). Unfortunately, I was never notified prior to arriving for my appointment. When I arrived (on time) for my 10:00 am appointment, I had to wait about 25 or so minutes before anyone was available to assist me as there seemed to be only one service manager on. To be fair, I was acknowledged immediately and, while waiting, was offered something to drink by another employee who also continually apologized for the delay. Once the service manager working the desk (Anthony Perez) was able to get to me, everything went fairly smoothly from there. They had a loaner available for me as requested and got me back to my day as soon as they could. My scheduled service manager, Stacy Samuel, did stay in touch with me throughout the day to let me know the status of my car and, of course, once my car was ready to go. The best part of the entire visit was the multi-point inspection they completed as part of the service. I should mention that I purchased the car from a very famous/popular used car lot (wbyceiydbo anyone?) where I have purchased many of my last few vehicles. In any case, during this inspection, it was discovered that all four rotors were undersized for my car to a point where the brake pads weren't making a proper connection with them. Also, they discovered that the motor mount was damaged and needed replacing. Stacy sat down and reviewed each of these points with me in detail to ensure I understood exactly what the problems were, which was a nice touch. Luckily I had just purchased the vehicle and was able to take it back to get the dealer I bought it from to fix it all. Had Walter's not done the inspection and informed me of these items, I wouldn't have known. Anyway, overall, I am very pleased with Walter's and the team in Riverside and will continue to go back for any/all of my future service needs. More

Great customer service Mycal Heffner was great taking care of our service needs. We have always received exceptionally good help from all the service department employees. K Mycal Heffner was great taking care of our service needs. We have always received exceptionally good help from all the service department employees. Keep up the good work! More

Well done Dropped my A8 TDI off for Check Engine Light service. Had my loaner ready to go...in and out in less than 10 minutes. Stacy Samuel kept me informed of Dropped my A8 TDI off for Check Engine Light service. Had my loaner ready to go...in and out in less than 10 minutes. Stacy Samuel kept me informed of progress. Had 2 sensors replaced. Pick up was just as efficient as drop off. Thank you for prompt and efficient service. More

Great customer service The waiting was little longer but Stacy was wonderful. This was my first time going for the service at this location and i had a good experience. Took The waiting was little longer but Stacy was wonderful. This was my first time going for the service at this location and i had a good experience. Took care of my car very well. More