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Audi Riverside - Service Center

Riverside, CA

4.9
1,187 Reviews

1,187 Reviews of Audi Riverside - Service Center

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March 31, 2018

Absolutely excellent I am using Audi service for my cars for several years and I am very happy with the level of professionalism, friendliness and quality. Highly recommen More

by Alexander
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacy Samuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2018 -

Audi Riverside responded

Alexander, we appreciate your loyal business and are happy to hear that you've been so pleased with our level of service over the years. We look forward to working with you again in the future. Please be sure to check our Facebook and Twitter for savings, updates, and more. Regards, Jon Kienle - General Manager

March 31, 2018

Vehicle Service, consultant Alex Ortiz. My Audi S7, 35000 Mi maintenance service. Loan car was provided and service was completed in a very timely manner. Alex assisted me in a very profess More

by Jdredd001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ortiz
Apr 03, 2018 -

Audi Riverside responded

Thank you for sharing your convenient and professional service visit with Alex! We look forward to working with you again in the future. Please be sure to check our Facebook and Twitter for savings, updates, and more. Regards, Jon Kienle - General Manager

March 31, 2018

A history of great service Walter's Audi has been servicing my various Audis for nearly 20 years and I have grown accoustomed to a premier level of service that continues to off More

by Alfred E.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacy Samuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2018 -

Audi Riverside responded

Thank you for your loyal business, Alfred! We're so glad that Stacy and our team have provided such excellent service over the years. We look forward to working with you for years to come! Please be sure to check our Facebook and Twitter for savings, updates, and more. Regards, Jon Kienle - General Manager

March 26, 2018

Service Department Alex in service has been great. He is always professional, courteous, diligent, & accommodating. I will continue choosing this service department More

by Mike P.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ortiz
Mar 26, 2018 -

Audi Riverside responded

Thank you for sharing your great experience with Alex, Mike! He's a great asset to our team. We appreciate your business and look forward to working with you again in the future. Please be sure to check our Facebook and Twitter for savings, updates, and more. Regards, Jon Kienle - General Manager

March 19, 2018

Scheduled Maintenance and Recall Stacy Samuel was my service adviser. She was overwhelmed with customers, but greeted me personally. She had a loaner car available as the recall'fix More

by John Saltmarsh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacy Samuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christy Matthews
Mar 21, 2018 -

Audi Riverside responded

It can get hectic at the dealership sometimes, but we're glad to hear that Stacy still took excellent care of you and got you set up and informed about your loaner, John! We appreciate your business and look forward to working with you again in the future. Please be sure to check our Facebook and Twitter for savings, updates, and more. Regards, Jon Kienle - General Manager

March 18, 2018

Fantastic service!! Since I've owned my used 2009 Audi Q7 and have brought it in for service at Walter's Audi, I've had nothing but great service. Stacy Samuel is always More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacy Samuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2018 -

Audi Riverside responded

John, thank you for letting Stacy and our team care for your Q7 over the years! We truly appreciate your loyal business and look forward to working with you for years to come. Please be sure to check our Facebook and Twitter for savings, updates, and more. Regards, Jon Kienle - General Manager

March 18, 2018

Walter’s Audi My advisor Stacy Samuel is professional & efficient. Took me promptly at my appointment time and had my car ready as promised- even though it needed a More

by MonicaLDavis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacy Samuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2018 -

Audi Riverside responded

Stacy will be so happy to hear how happy you were with her service, Monica! Thanks for taking the time to share. We appreciate your business and look forward to working with you again in the future. Please be sure to check our Facebook and Twitter for savings, updates, and more. Regards, Jon Kienle - General Manager

March 18, 2018

Walter's Audi excellence Alex Ortiz at Walter's Audi in Riverside never fails to satisfy. He's friendly, courteous, and above all competent. My 55k service for my Q7 went wi More

by GKabot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ortiz
Mar 19, 2018 -

Audi Riverside responded

We appreciate your review, thank you for sharing your great experience with Alex and our service team! We look forward to working with you again in the future. Please be sure to check our Facebook and Twitter for savings, updates, and more. Regards, Jon Kienle - General Manager

March 17, 2018

Very Professional Service dept. went above and beyond in making my experience great. When my car was going to take longer than usual to service, they immediately put me More

by A4Rider
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacy Samuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Ortiz
Mar 19, 2018 -

Audi Riverside responded

We're all about providing the VIP experience for our customers! We're glad our service team was able to make your experience so painless. We appreciate your business and look forward to working with you again. Please be sure to check our Facebook and Twitter for savings, updates, and more. Regards, Jon Kienle - General Manager

March 17, 2018

Service I am overall satisfy with my service from Walter"s. Some things was not address but i am not going to make a big deal. I would ask that you go back an More

by My Audi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacy Samuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Ortiz
Mar 20, 2018 -

Audi Riverside responded

We are glad to hear that you received courteous and professional service from Alex and Stacy, but sorry to hear that some issues weren't addressed- we will look in to those. We appreciate your business and look forward to working with you again in the future. Please be sure to check our Facebook and Twitter for savings, updates, and more. Regards, Jon Kienle - General Manager

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