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Audi Riverside - Service Center

Riverside, CA

4.9
1,187 Reviews

1,187 Reviews of Audi Riverside - Service Center

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September 26, 2017

Great Alex Ortiz did a great job educating me and getting my car diagnosed and repaired as quick as possible. They also provided me with a loaner. Thank y More

by Arianna1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alex Ortiz
Sep 27, 2017 -

Audi Riverside responded

Arianna we're glad Alex was informative when it came to what was effecting your vehicle. All too often people go without basic information, leaving them in the dark about what is being done to their vehicle. That can sometimes lead to an uneasy feeling that we don't want our customers to ever feel. We appreciate your business and hope to work with you again in the future. Please be sure to check us out on Twitter and Facebook for savings, updates, and more. Regards, Jon Kienle - General Manager

September 22, 2017

Always a luxury experience My sales associate David is genuine and kind. Stacey in service understands her clients needs and wants. I'm so happy I've met the two associates fr More

by Karen Stewart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacy Samuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Le
Sep 25, 2017 -

Audi Riverside responded

Thank you for your continued business. We're glad David and Stacey provide you with great service on both sides of a purchase. We appreciate your business and hope to work with you again in the future. Please be sure to check us out on Twitter and Facebook for savings, updates, and more. Regards, Jon Kienle - General Manager

September 19, 2017

35K Service Greeted promptly by Alex. Service completed as promised. Very convenient. In and out of dealership quickly on a Saturday. Waiting area is clean and re More

by A3Audi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ortiz
Sep 21, 2017 -

Audi Riverside responded

Thanks A3Audi! We're pleased to hear that Alex was so helpful and attentive, and made sure your car was quickly and efficiently taken care of. We appreciate your business and hope to work with you again in the future. Please be sure to check us out on Twitter and Facebook for savings, updates, and more. Regards, Jon Kienle - General Manager

September 16, 2017

Service inquiry Bought a car and a couple days later had the check engine light turn on. Took it back to the dealer and was helped by Stacy Samuel. Everything went sm More

by Ryan 24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacy Samuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2017 -

Audi Riverside responded

We're glad Stacy and the service team were able to fix that turbo and get your Audi back up and running. Customer care does't stop once a car is driven off the lot. We appreciate your business and look forward to working with you again soon. Be sure to check out our Facebook and Twitter for updates, savings, and more. Regards Greg Sexton - General Manager

August 27, 2017

Great customer service Walters service department got us in quickly to take care of a recall issue. We even added an oil change last minute and they were very accommodating. More

by jamieweatherly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ortiz
Aug 28, 2017 -

Audi Riverside responded

We're so happy the service department was able to be so accommodating on your recent visit. Everyone's time is valuable so we're glad you didn't need to spend more than necessary waiting. Please be sure to check us out on Twitter and Facebook for savings, updates, and more. Regards, Jon Kienle - General Manager

August 24, 2017

Service Manager David is by far the best!! I been a Walter's customer for a few years and I have never had an issue in their service department. Their manager is always on site making sure all More

by MrsD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacy Samuel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Ranciglio
Aug 24, 2017 -

Audi Riverside responded

Thank you Mrs. D for being a loyal customer. We're glad your experience with us has always been pleasant. We look forward to working with you again, Please be sureto check out our Facebook and Twitter for updates, savings, and more. Regards Jon Kienle - General Manager

August 23, 2017

Service Stacy Samuel is simply the best! I did not have an appointment, and she was able to squeeze me in to get the service that I needed for my Audi in! T More

by Tpitte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacy Samuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2017 -

Audi Riverside responded

We're glad Stacy was able to get you in and get your vehicle serviced. Everyone's schedule is busy and hectic at one time or another, we understand so it's great that we were able to squeeze you in and alleviate some of that. Remember to check us out on Facebook and Twitter for updates, savings, and more. Regards Jon Kienle - General Manager

August 23, 2017

It was my first time Once I areived Stacy Samuel was the person to have helped me and made my experience wonderful and it was amazing I felt comfortable. Thank you Audi fo More

by Audi86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacy Samuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio Pinto
Aug 24, 2017 -

Audi Riverside responded

We're glad Stacy and Julio were able to make you feel comfortable with your service experience. We hope our customer service really shows you we care about you and your vehicle. Be sure to check out our Facebook and Twitter for updates, savings, and more. Regards Jon Kienle - General Manager

August 12, 2017

excellent service provided great customer service. I was able to get an appt quickly and my car was done at time promised. Had a driver drop and pick me up from work. More

by audi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ortiz
Aug 14, 2017 -

Audi Riverside responded

Thank you for your 5 star review. We're glad you were able to get an appointment quickly and that you enjoyed the car service. Please be sure to check us out on Twitter and Facebook for savings, updates, and more. Regards, Jon Kienle - General Manager

August 07, 2017

Always a great experience We always have a great experience at Walter's Audi of Riverside, specially in the Service Dept. with the help of Alex Ortiz. He always takes care of o More

by Joyce M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ortiz
Aug 07, 2017 -

Audi Riverside responded

It's always great to hear from you Joyce. We're glad you continue to choose Walter's Audi for your service needs. We're pleased to know Alex takes care of your needs. Please be sure to check out our Facebook and Twitter for savings and updates. Regards Jon Kienle - General Manager

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