Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,188 Reviews of Audi Riverside - Service Center
Sort by
December 19, 2016
Exceptional Customer Service I brought my A5 in for the 35,000 mile service; Alex Ortiz was waiting for my arrival. He quickly got my paperwork written up as we discussed needing I brought my A5 in for the 35,000 mile service; Alex Ortiz was waiting for my arrival. He quickly got my paperwork written up as we discussed needing a rattle in my door looked at as well. Alex gave me an estimated time it would be ready and kept me updated throughout the day. I'm happy to say the door issue was resolved and my car is running great! Thanks to Alex and his friendly yet professional customer service I am a satisfied customer. More
by AmandaK
Employees Worked With
Alex Ortiz
December 09, 2016
Awesome as usual I purchased my Q5 at Walters Audi and I continue to get my service done there even though I moved to a different area. Stacy Samuel is always nice, kn I purchased my Q5 at Walters Audi and I continue to get my service done there even though I moved to a different area. Stacy Samuel is always nice, knowledgeable and able to help with whatever needs to be done. I highly recommend Walters Audi for sales and service. More
by cwolfley
Employees Worked With
December 09, 2016
Great service! Nice people! Walter's delivers outstanding service across the board: Very professional service staff; attentive to detail and they're just pleasant folks to work w Walter's delivers outstanding service across the board: Very professional service staff; attentive to detail and they're just pleasant folks to work with. My car was ready for pickup ahead of schedule too. Thank you Stacy Samuel and Alex Ortiz. Well done! More
by qshots
December 08, 2016
Excellent Service Yesterday I brought Yesterday I took my Audi A4 in for service. I was immediately greeted at the door and offered coffee or water. My service rep, Alex Ortiz, explained w Yesterday I took my Audi A4 in for service. I was immediately greeted at the door and offered coffee or water. My service rep, Alex Ortiz, explained what was going to be serviced on my vehicle and the time frame needed to complete these items. He offered to provide me with a shuttle service that would take me to a nearby mall so I could do a little shopping. I received a phone call when my car was ready and I was quickly picked up. When I arrived at the dealership, my car was washed and ready to go. Alex explained all of the service items that were completed on my vehicle. Excellent customer service. The BEST! More
by Proud Audi Owner
Employees Worked With
Alex Ortiz
December 07, 2016
Excellent Care I had to take my 2012 A4 in for its scheduled maintenance. Stacy Samuel was very nice and helpful during my check in and she was extremely accommodati I had to take my 2012 A4 in for its scheduled maintenance. Stacy Samuel was very nice and helpful during my check in and she was extremely accommodating and updated me on my car's progress. The service was completed in a timely manner and the car runs great now. More
by Grover
Employees Worked With
December 06, 2016
Ongoing Service I have an older A8 (2005) that is in great shape but needs a lot of little things to get her back to her former glory. I brought my car in for a headl I have an older A8 (2005) that is in great shape but needs a lot of little things to get her back to her former glory. I brought my car in for a headlight adjustment and a complete electrical diagnostic. My car was in the shop for almost two weeks as the tech had to chase down every error code and wire. As it turned out, I needed an Access computer and rear brake pads and rotors. I give Walter's only a "good" rating because the headlights are still out of adjustment, my seat now doesn't work properly (virtually impossible to drive) and my cup holder door is broken. I have an appointment to return this week. I work on extremely expensive machinery all over the country and the customer pays for my service visits approaching $10,000 a day. I cannot leave the site until EVERYTHING I touch has been checked out and verified. That includes stuff that I move out of the way to get to something else. The customer would be irate if it didn't work when I left. To me, this is common sense. Ron Frasier and Shawn Burkel were excellent to work with and they made sure I had a loaner the entire time and a proper discount for the time and service. Other than the return service needed, I will be bringing my car back for the additional service needed. Thanks. More
by djk7643
Employees Worked With
Ron Frasier , Shawn Burkel
December 06, 2016
Customer care Always a pleasure when you have someone like Javier Juarez assist in service. This was the first time I had my new Audi serviced and it was a pleasant Always a pleasure when you have someone like Javier Juarez assist in service. This was the first time I had my new Audi serviced and it was a pleasant experience. Would highly recommend Walters Audi for service. More
by richardpulsifer
Employees Worked With
Javier Juarez
December 05, 2016
Customer care My recent service experience with Walter's Audi in Riverside was great. Javier Juarez was perfessional and personable and my car service was done in a My recent service experience with Walter's Audi in Riverside was great. Javier Juarez was perfessional and personable and my car service was done in a reasonable time frame. Thanks Javier! Rebecca Cannone More
by Audilvr
Employees Worked With
Javier Juarez
December 05, 2016
Alex and Stacy are awesome! I was attended to by both Stacy Samuel and Alex Ortiz. They were both professional, friendly, and very helpful. They also made me feel welcome and ver I was attended to by both Stacy Samuel and Alex Ortiz. They were both professional, friendly, and very helpful. They also made me feel welcome and very comfortable. More
by Sasank Nakka
December 01, 2016
Awesome service!! Javier always gives exceptional service!! He is very personable and my car is always ready on time. This last time I went in he took my keys from my h Javier always gives exceptional service!! He is very personable and my car is always ready on time. This last time I went in he took my keys from my hand before I even walked through the door-now that's fast service! More
by Pink82
Employees Worked With
Javier Juarez
