Audi Riverside - Service Center

Texting the customer instead of calling. Walters Audi is not as goods as they think they are. Their customer service on a scale of 1-10 gets about a 1.5----at best. To have a car in for repa Walters Audi is not as goods as they think they are. Their customer service on a scale of 1-10 gets about a 1.5----at best. To have a car in for repair under warranty and wait 10 days for follow up is a bit too long.Then having to call to track the progress of my car and be told by the (service manager) they TEXTED you today...WOW. This is not a recognized business practice.. unless your 16 years old. What ever happened to the personal touch and customer follow up. The person in charge made this decision and thinks texting is good customer service. God forbid you don't text! If waiting for 10 days for parts doesn't concern you then Walters customer service should. Greg Sexton was too busy to take my call. More good customer service... Good Luck! For the record. Walters attempted to deliver the car the first time without fixing the issue. Again, WOW. More

Great Customer Care I recently brought my car into the service center for brake service. I was helped by Stacy Samuel, as usual, I was greeted by name and Stacy also off I recently brought my car into the service center for brake service. I was helped by Stacy Samuel, as usual, I was greeted by name and Stacy also offered to have the next scheduled service done at the same time for my convenience. As it turn out, the brake parts that were required had to be special ordered and since it was on a Friday would not be available until the next week. At this time I was given a courtesy car to use until my car was repaired. More

True customer care This is the reason why I purchased my A4 from Walters - Stacey is always cheerful, goes out of her way and the Starbucks is awesome ! Stacey take care This is the reason why I purchased my A4 from Walters - Stacey is always cheerful, goes out of her way and the Starbucks is awesome ! Stacey take care! More

Ron is the best! Ron is very helpful and corteous. He made sure that everything is done in a timely manner. I would definitely recommend Ron and Walter's Audi Service Ron is very helpful and corteous. He made sure that everything is done in a timely manner. I would definitely recommend Ron and Walter's Audi Service Center to my friends. More

Pleasantly surprised!! Brought my car in for the first time and was pleasantly surprised by the thoroughness of Ron Frasier. He attended to the updates on my car, thoughtful Brought my car in for the first time and was pleasantly surprised by the thoroughness of Ron Frasier. He attended to the updates on my car, thoughtfully explained them in detail and made sure I was a satisfied customer. Thank you for making it an easy experience. More

My Audi is running great! Javier was able to keep the cost of necessary repairs my car needed within my budget. I really appreciate this. Javier and Ron were both very helpful Javier was able to keep the cost of necessary repairs my car needed within my budget. I really appreciate this. Javier and Ron were both very helpful and friendly. More

TOP NOTCH SERVICE! WILL BE BUYING MY NEXT AUDI HERE FOR SURE! RON'S CUSTOMER SERVICE IS PHENOMENAL!!! IVE OWNED 2 BMW'S & WILL NEVER GO BACK AFTER OWNING MY AUDI & COMPA WILL BE BUYING MY NEXT AUDI HERE FOR SURE! RON'S CUSTOMER SERVICE IS PHENOMENAL!!! IVE OWNED 2 BMW'S & WILL NEVER GO BACK AFTER OWNING MY AUDI & COMPARING MY EXPERIENCES WITH BOTH DEALERSHIPS!IJUST ENJOY THE WHOLE EXPERIENCE SO MUCH MORE @ WALTER'S AUDI!!! MIGHT I MENTION THE CLEAN DRINK & FOOD BAR !!!! YUMMY TREATS AS WELL!!!! More

Great Customer Service Awesome experience in the service department from the moment I dropped off my vehicle and was greeted by Ron Frasier and when I was notified by Alex O Awesome experience in the service department from the moment I dropped off my vehicle and was greeted by Ron Frasier and when I was notified by Alex Ortiz that my vehicle was ready for pick up, they were both very detailed and explained clearly all my questions. Will definetely continue bringing my vehicle here. I absolutely recommend this dealer and their staff. More

Great experience and service Stacey Samuel helped us with our most recent service and she was so great with everything we had to get done. She was able to accommodate every need w Stacey Samuel helped us with our most recent service and she was so great with everything we had to get done. She was able to accommodate every need we had for our Q5. Thank you! More

Service As always Great Service. Thanks, Javier Juarez for everything Excellent and I am a repeat customer. I'm always treated well when I take my car in. As always Great Service. Thanks, Javier Juarez for everything Excellent and I am a repeat customer. I'm always treated well when I take my car in. The staff is friendly, courteous and polite More