Audi Riverside - Service Center

Best Service Ever! Starting with my phone call to make a service appointment, my service representative Stacy Samuel was awesome. Stacy was able to fit me in mid-day an Starting with my phone call to make a service appointment, my service representative Stacy Samuel was awesome. Stacy was able to fit me in mid-day and explained everything they would be doing to my car. When I arrived at Walter's Audi, Stacy quickly got a time line on how long it would take to complete the repair so I wouldn't have to wait around. Stacy arranged a shuttle ride home for me and within a couple hours I received a call that my car was complete. When I arrived back, Stacy was so nice and explained everything they did to my car, processed my paperwork and got me out the door. My car was also washed and cleaned and it looked better then when I dropped it off. From this point on, I will only take my Audi R8 for service at Walter's and I plan on buying my new car from Walter's in a few months. Keep up the great work! More

New car needed service I recently purchased a new car from Walters Audi and had to bring it in for service. The work took a little longer than expected but everyone in the s I recently purchased a new car from Walters Audi and had to bring it in for service. The work took a little longer than expected but everyone in the service area was truly exceptional. My service advisor Javier Juarez kept me well informed on the progress of repair and always responded within minutes of my email inquiries. David Ranciglio, the service manager even called me regarding my car and was well informed regarding my service issue and offered to deliver the car to my office if that was more convenient. I have had many cars before this one, but the attention and service I received at Walters was the best I have ever had. More

The best Ron was so helpful. He took the time to address my concerns. He explained every step that the service department took to meet my expatations. Than y Ron was so helpful. He took the time to address my concerns. He explained every step that the service department took to meet my expatations. Than you Walters Audi More

service department Ron Frasiers service was great. They washed my car and the cashier was awesome They got me right in and having the rental car available is a great Ron Frasiers service was great. They washed my car and the cashier was awesome They got me right in and having the rental car available is a great service More

As servicing your car goes, very pleasant bunch of people! I brought my '16 A4 in for it's first service at 6,200 miles (love to drive) in January. I was initially greeted by Stacy who did the walk around of I brought my '16 A4 in for it's first service at 6,200 miles (love to drive) in January. I was initially greeted by Stacy who did the walk around of my vehicle and handed me off to my assigned service rep, Ron Frasier. Ron was very efficient and very pleasant to deal with, a continual smile and upbeat personality. While I waited in the lounge area, Stacy checked in with the "waiters" on numerous occasions, remembering clients by their names and pumping good energy into the room. An overall very positive service experience and drove off happy, in my shiny, clean Audi. More

OVERALL EXCELLENT DEALER !! Have always had excellent and friendly service at Walter's and wouldn't think to go anywhere else. Stacy is always a friendly face to see when I ta Have always had excellent and friendly service at Walter's and wouldn't think to go anywhere else. Stacy is always a friendly face to see when I take my A4 in for a service and have dealt with the sales staff too over the years I've been coming here. MG909 More

Timely and Efficient Ron Frasier and Stacy Samuel did more than what I expected on my 2011 A3 and kept me updated on the progress. They even indicated that if the work wil Ron Frasier and Stacy Samuel did more than what I expected on my 2011 A3 and kept me updated on the progress. They even indicated that if the work will take longer, I can keep the loaner vehicle for another day. More

25k mile service Ron Frazier my service advisor was awesome and took care of me and got me out on time! Javier Juarez was also very helpful as well. Ron Frazier my service advisor was awesome and took care of me and got me out on time! Javier Juarez was also very helpful as well. More

Excellent in every way. Stacy was wonderful. Professional service exceeded my expectations. I definitely would recommend this dealership. If you live out of the area it is w Stacy was wonderful. Professional service exceeded my expectations. I definitely would recommend this dealership. If you live out of the area it is worth the drive. More

Couldn't be easier. Took my a5 for its first service and it was a great experience. Stacy Samuel could not have been more helpful. A couple of signatures and I was in and Took my a5 for its first service and it was a great experience. Stacy Samuel could not have been more helpful. A couple of signatures and I was in and out the door. More