Audi Santa Monica

Exceptional Customer Service! Chicago Joe was friendly, incredibly knowledgeable and unbelievably kind. Fortunately, I asked him if I was in the right place, he said yes, and the r Chicago Joe was friendly, incredibly knowledgeable and unbelievably kind. Fortunately, I asked him if I was in the right place, he said yes, and the rest was magic! His sales approach was like nothing I have ever experienced and honestly it is something that needs to happen more. He was not your typical “pushy” car sales man. He took a real interest in what we were looking for and listened to our concerns and answered our questions. I could not have asked for a better person to walk us through the journey of purchasing this car. We then meet Roobik, the Manager, and again was pleasantly surprised at his approach and kindness. I felt like we were talking to old friends just catching up with the bonus of leaving with a new car. Our financial team Hazel and Michael were delightful and patient. I could not believe how pleasant it was to do the paperwork. Then we were handed off for our tech lesson with Steve. He walked us through all the bells and whistles of our new car and that was just the icing on the cake of a wonderful day. I loved meeting every single person from beginning to end and could not believe how great our experience was. I can sum this experience in one sentence and that is, it was the very best car buying experience my family and I have ever had, so much so, that I am considering buying my next car from this particular dealership based on their exceptional customer service. More

Great Service Overall a quick and easy experience purchasing a used car that is in great shape. Joe was extremely friendly and helpful when it came to showing the c Overall a quick and easy experience purchasing a used car that is in great shape. Joe was extremely friendly and helpful when it came to showing the car and guiding me through the purchase and finance process. More

Go see Chicago Joe! Joe takes a caring, friendly and efficient approach to help you navigate finding the right car. He’s knowledgeable, takes his time and isn’t pushy. He Joe takes a caring, friendly and efficient approach to help you navigate finding the right car. He’s knowledgeable, takes his time and isn’t pushy. He’s also a foodie so ask him for recommendations on places to eat :) More

Excellent overall experience! Joe was really great from the beginning! There was absolutely no haggling, just straight to the point. Just a really great overall experience and j wi Joe was really great from the beginning! There was absolutely no haggling, just straight to the point. Just a really great overall experience and j wiuod reccomend Santa Monica Audi to any if my friends and family for their friend and great customer service. More

Outstanding parts dept, service dept, and sales dept! My wife and I were impressed time and time again by Santa Monica Audi, most recently by Tammy in the parts dept when she helped us order roof carrier My wife and I were impressed time and time again by Santa Monica Audi, most recently by Tammy in the parts dept when she helped us order roof carrier bars and cargo carrier for our Q5. We were previously impressed by the service dept and our 10K service and before that we were impressed by the sales dept when we purchased our Q5 last year. More

New A3 etron! I walked into Santa Monica Audi dead set against buying an Audi and, thanks to Helen, bought one the next day! Helen is knowledgeable, patient, warm I walked into Santa Monica Audi dead set against buying an Audi and, thanks to Helen, bought one the next day! Helen is knowledgeable, patient, warm and gentle - not pushy at all. And she got the sale! I'm so happy with my new car! More

Amazing , everyone was so helpful and knowledgeable. I was very welcomed and explained everything I needed to know . Devin was very personable and understanding of our needs and budget . I was very comfo I was very welcomed and explained everything I needed to know . Devin was very personable and understanding of our needs and budget . I was very comfortable with my purchase and felt secure I did the right thing . Thank you More

BEWARE this dealer This review is about the dealer not the car. I love Audis and still drive one. BEWARE this dealer! As a so called "premiere" customer whose has lease This review is about the dealer not the car. I love Audis and still drive one. BEWARE this dealer! As a so called "premiere" customer whose has leased two vehicles from SM Audi (S4, SQ5) and referred them 6 other customer who leased vehicles, I have received horrible customer service and even shadier business practices. I did an early lease trade in on the S4 to get the SQ5, put down cash, increased my monthly payment substantially and made this my main intention to ultimately not have to pay or be responsible for the excess miles/wear and tear on the S4. 3 months later, in comes a 4300$ bill on the S4 for miles and excess wear and tear. Unknown to me, they claim to ha e "capped" what they were responsible for which was NEVER clarified to me otherwise I would have never done the deal in the first place. Fast forward 3 weeks I have called 5 times and gotten no answers or support from my "friends" over at Audi of SM. Be careful with these guys... More

Lease a new car It was a great experience leasing a new car here. Your in good hands and awesome deals with the help of Elena (sales representative) and the manager, It was a great experience leasing a new car here. Your in good hands and awesome deals with the help of Elena (sales representative) and the manager, Ed. Your going home with a smile on your face enjoying your new car. More

I have bought 5 cars from Helen Shredder. Say no more!! Helen Shredder is the only sales person I have had for my 5 Audi cars. Also, my son has purchases all of his Audi cars from Helen. You can count on he Helen Shredder is the only sales person I have had for my 5 Audi cars. Also, my son has purchases all of his Audi cars from Helen. You can count on her for all you car needs. More