Audi Silver Spring

I have been shopping for a Q7 for a couple weeks and did not have much luck with the dealership that was nearest to me in Northern, VA. I contacted Tischer Audi (about 90 minuet drive from us) and was refe not have much luck with the dealership that was nearest to me in Northern, VA. I contacted Tischer Audi (about 90 minuet drive from us) and was referred to Mr. Parnie Verenis, in new sales who said that he had the model that I was looking. He indicated that the following day was his day-off, but would still like to meet me the following day at my convenience. My wife and I met with Parnie and purchased our beautiful Q7, the price was grear along with the customer service. By far the best car buying experience I have ever had. Cudo's to the Tischer Audi organization! More

Excellent friendly customer service was provided by Mr. Keys(Salesperson)& Mr. Lucas (Finance Manager). They both went out of their way to personally ensure that all my needs were taking care of. Very prom Keys(Salesperson)& Mr. Lucas (Finance Manager). They both went out of their way to personally ensure that all my needs were taking care of. Very prompt in completing the transaction. Treated me like I was family. More

This was an extremely positive experience. The dealership was very straightforward and honest. I received my car in less time than expected, and process of signing the paperwork was very efficien dealership was very straightforward and honest. I received my car in less time than expected, and process of signing the paperwork was very efficient. Moreover, they offered the best price on the Audi Q5 of any of the dealerships that I contacted. I would recommend them to colleagues, friends and family. More

Johnny is a very responsive and thorough salesman. Addressed my needs and requests with patience. Willing to listen to the customer. Means what he says--rare in this industry. Very friendly--even when Addressed my needs and requests with patience. Willing to listen to the customer. Means what he says--rare in this industry. Very friendly--even when responding to my many emails. Gave me an awesome price on a great car. Delivery was easy--detailed my car appropriately. Very well done--even cleaned wheels personally to remove brake dust. Answered all my questions before I left. Great transaction. Planning to go back to dealer because of this great experience. More

I visited Tischer Audi yesterday to check out a new 2010 A3. The sales associate that worked with me was Johnny Franco. Mr. Franco was extremely laid back, professional, and courteous, which made the experi A3. The sales associate that worked with me was Johnny Franco. Mr. Franco was extremely laid back, professional, and courteous, which made the experience a lot more enjoyable rather than stressful. Mr. Franco also went out of his way to ensure that I receive a very fair lease offer (which it was). Although I ultimately purchased a different automobile (from a different dealership); I would highly recommend Tischer Audi and especially Mr. Johnny Franco to anyone who is looking to get into a new Audi. No pressure sales at its best. More

Just an overall great experience. Most importantly, we received a good deal on a good vehicle. We made our intentions and time constraints known, and Sam did everything he could to accomodate us. No press received a good deal on a good vehicle. We made our intentions and time constraints known, and Sam did everything he could to accomodate us. No pressure, no games, just gave us exactly what we asked for. The finance manager (Joanna) was equally friendly and helpful. I have already recommended this dealership to friends. I will certainly give them my business again. More

Sam provided excellent service that was delivered in a professional and friendly manner. This basically was an internet transaction, with all details worked out prior to purchase. We traveled several ho professional and friendly manner. This basically was an internet transaction, with all details worked out prior to purchase. We traveled several hours to close the deal, and were very happy upon completion. More

I went to this dealer on 12 September 2009 after two disappointing experiences with Rockville Audi and Audi Alexandria who did not seem to be interested in selling me a car under the diplomatic programm disappointing experiences with Rockville Audi and Audi Alexandria who did not seem to be interested in selling me a car under the diplomatic programme. The sales experience with Tischer was excellent: Johnny was friendly and took the necessary time with me to look at the various options available for a A4 2010 Avant, with fair and adequate advice and absolutely no pressure, until he found a vehicle corresponding exactly to my demand arriving in the country soon. Unfortunately, problems occurred - for which Tischer was probably not responsible - as it seemed that another dealer in another state had put its hand on this very car when it arrived from the ship and got it. It took an additional unexpected month during which I was in a nearly permanent contact with Johnny who always responded to my messages. Yet, I had moments of doubts and at times lost patience to be told every week that the car should be here "next week". I could have been hesitant in rating Tischer so high in this context, until I understood the dedication and determination by Johnny to getting me THIS car and no other by putting pressure on the other dealer under he gave it back. I am very grateful to him for the tremendous efforts he has put in assuring this delivery. The delivery day was perfect. Johnny has the skills to congratulate you for your choice without flattering. He is a very good professional and this is why he get the 5 rating. More

Sometimes it takes a negative experience with a dealership to discover just how seriously they take their reputation and commitment to customer service. My first visit to this dealership was not po dealership to discover just how seriously they take their reputation and commitment to customer service. My first visit to this dealership was not positive, and I wrote about the experience on this site. That's when it became obvious just how far the management of Tischer Audi will go to set things right. Following this paragraph is my original negative review. After posting it, Frank Gomez (the general manager of the dealership) contacted me immediately and went above and beyond to earn my business back. By that time, I already had a deposit on a similar car at another dealership, but I was so impressed by the response from Tischer Audi that I decided to give them the business after all. In addition, I absolutely won't hesitate to return in the future. ------------------------------------------------------------------------------------- I went to Tischer Audi to test drive the new 2010 S4. After driving it, I decided that the one on the lot was close enough to my desired option combination to make an offer. To make things easy for both myself and the dealership, I was completely up front and honest and told them that I am a member of USAA and therefore could get my desired car through the USAA Car Buying Service at $1,000 over invoice. Although Tischer doesn't specifically participate in the service, my salesperson told me that matching the price was no problem and said to me, "the ball is in your court." So I agreed to buy the car and we shook hands on it. A few minutes later, Nate Whitfield came out of the back room to "help with the paperwork." He asked to see the USAA Car Buying Service certificate, which I showed to him. A quick glance at it, and he said very bluntly that they could not do that price after all, and he wanted an additional $800. When I protested due to the fact that an agreement on price had already been made, and a handshake had taken place, he launched into an explanation about how that particular car was worth more than $1,000 over invoice, and that "if you were a businessman, you would understand." The funny thing is, I am a businessman, and that was probably one of the stupidest and most damaging customer service decisions I have ever seen. The bottom line is, Tischer Audi decided to renege on a done deal over a measly $800. Frank Gomez, the general sales manager, called me the next day to apologize for what had taken place, but then he proceeded to reiterate the same poor reasons for the decision that Nate had explained the night before. Before we hung up, he promised to call me back later that evening and that he would do everything he could to "make it right." That was already 3 nights ago and I haven't heard anything. Funny thing is, I have several friends who are interested in buying Audis in the very future, including an A3, an S4, and an A7 or S7 when they are released next year. I have told them what happened, and they were all shocked. No doubt Tischer will NOT be seeing them in their brand new showroom. I will continue to share my experience with other Audi buyers in the DC area so that they can stay away as well. A man is only as good as his word, and at Tischer Audi, a man's word is worth nothing. Consider yourself warned. ------------------------------------------------------------------------------------- More

We just purchased a 2010 S4 from Tischer Audi and have to say this was one of our best car buying experiences. Very professional and friendly sales/management team with a no pressure approach. Johnny Franco say this was one of our best car buying experiences. Very professional and friendly sales/management team with a no pressure approach. Johnny Franco and Sam Ingenito were very well versed in the Audi product line and spent at least 12 hours with us during 4 separate visits to the dealership in which we test drove 4 different Audi models. Nate Whitfield was very superb to deal with as well. We highly recommend Tischer Audi -- Thanks to Johnny, Sam and Nate. More