Evan (Service Manager), Dimitra (Service Advisor) and Ricardo (Technician) are simply fantastic. I had recently purchased an Audi Q7 and brought the car in immediately for service. Evan greeted and congratulated me on the new purchase followed by Dimitra who sat down with me and explained next steps in complete detail. I received a very thorough review from Ricardo who stepped me through all his findings. We went through the action plan in detail where recommendations were brought forth and everything was competed in a timely fashion. There are no gimmicks here where "you need this and that fixed immediately!". The staff was upfront about what needed to be done and what to keep an eye on. This is what makes Audi Silver Spring the de-facto service center for all your Audi service needs. Here, you get an up front assessment and you're treated like person and not a bank account. The Mile One circle of dealerships there in Silver Spring are the gold standard when it comes to service. It doesn't matter where you bought your car from, there's only one place to get your cars serviced. I couldn't have asked for a better experience. Audi Silver Spring is the gold standard in which every dealership should strive for. Period.