Audi South Austin

Horrible experience as usual with Steve Berczik the service advisor again. He is inconsiderate, displaying the complete opposite from the values this company stands on. Repairs being made, within 20 mi service advisor again. He is inconsiderate, displaying the complete opposite from the values this company stands on. Repairs being made, within 20 miles of driving same issues, ask for a full inspection of the vehicle to get an idea of what needs to be repaired, the results are always completely different within weeks. Steve has made me feel as though I need to sit and wait on repairs instead of allowing me a loaner vehicle as they do for all other Audi owners paying for repairs. Today he said Audi no longer gives loaners to those with cars 10 years old. I knew he would try his best to make my day uneasy so I decided to schedule a backup repair with a different location so Steve would not be successful in his plans. So after wasting my morning and speaking to several people who knew I was on my way (30 miles) and getting a loaner he decided to wait until I got there to tell me about the "New" 10 year policy. I asked for a different advisor and Steve still inserted himself to be sure I did not receive the proper care I should have as a customer. I have felt undervalued, targeted & unappreciated other than the day Mr. Hendricks visited the location. Steve displayed a caring attitude that day. There's a lack of respect, passion, trust and accountability in this service advisor. He had an issue with printing out previous repairs as he clearly showed me he did not want to do it. I'd rather start a new relationship with a different Audi location and pay for the things that are covered under warranty than to go to this location and tolerate Steve's nonchalant attitude and his poor customer service. Thank goodness I made the backup appointment at the other Audi or I would have nor been able to have my car repaired today without sitting around for hours. More

This is by far the worst service I've ever experienced from Audi nationwide. I made a repair appointment on 11/29, for their next available date on 12/26. Upon arrival at 7:30 a.m (first in line), I was i from Audi nationwide. I made a repair appointment on 11/29, for their next available date on 12/26. Upon arrival at 7:30 a.m (first in line), I was informed that they would need my car 10 days as they were backlogged. They were "upside down," in loaners; however, they could offer me a lyft ride home back home. "Welcome to Austin," they said. Between the condescending "ma'ams," complete LACK of EMPATHY and PROFESSIONALISM, and blame game with their scheduling team (out of state?) as to why I wasn't notified of their true repair timeframe, I made the decision never to go back to that location. It's hard not to take an experience like that personally; however, it was super frustrating. I made a point to arrive at my appointment on-time (the day after Christmas), after a 4 week wait & was treated like complete crap. I've been a loyal Audi customer for over 10 years & have never experienced anything like this before. Is this a one off? Or, are all of these paid positive reviews? It's very puzzling. More

Awesome experience with my service advisor Adam, would absolutely recommend him to all of my colleagues! absolutely recommend him to all of my colleagues! More

Didn’t purchase a vehicle from here yet, but I will be in the near future due to the fact Zinay was very helpful and informative when I called to inquire about Audi s6 answered all the questions i had about the near future due to the fact Zinay was very helpful and informative when I called to inquire about Audi s6 answered all the questions i had about extended warranty and service extensions , features of the vehicle .even about shipping vehicle to me in San Diego More

Anthony Gaitlan was a wonderful and very helpful salesman. I will always recommend him Rosemary salesman. I will always recommend him Rosemary More

Jon Ballard was a tremendous help to me purchasing my new Audi. He walked me through all the steps with such patience. I came from San Antonio to deal with this dealership. Totally satisfied and highly recom Audi. He walked me through all the steps with such patience. I came from San Antonio to deal with this dealership. Totally satisfied and highly recommend them. More

Just completed a new car purchase at Audi South Austin. I worked with Graham. I started with an on-line inquiry and literally did everything via text until we went to pick-up the car. Graham was very res I worked with Graham. I started with an on-line inquiry and literally did everything via text until we went to pick-up the car. Graham was very responsive and answered all questions. The dealership was very competitive on price and there was no "used car salesperson" vibe at all. There were no "gotchas" at the dealer. All together a really good experience. More

Very customer service oriented. I very much appreciated the sales person who brought the car to my house so I could test drive. He patiently worked with me get into the car I was i I very much appreciated the sales person who brought the car to my house so I could test drive. He patiently worked with me get into the car I was interested in. Thank you lots! More

Andrew in service was wonderful! He helped me get my Q5 serviced. I highly recommend Audi South Austin! He helped me get my Q5 serviced. I highly recommend Audi South Austin! More

Absolute best car buying experience I’ve ever had. Juan Reyes, Chris Ray, and the rest of the team were a joy to work with. They stayed in constant contact and answered any question I had every step o Juan Reyes, Chris Ray, and the rest of the team were a joy to work with. They stayed in constant contact and answered any question I had every step of the way which was nice since I live out of state. Highly recommend Audi of South Austin. More