Audi South Coast

We walked into the lot and it took us walking out of it 15 minutes later and back in for someone to come help us. We found a great car. Price was great. Our sales guy George was great. It came time to "mak 15 minutes later and back in for someone to come help us. We found a great car. Price was great. Our sales guy George was great. It came time to "make the deal". My friend who was looking to get the car had gotten approval from Navy Federal Credit Union, the biggest military bank. We're both in the military. However, for some stupid reason, they wanted to run her credit again "just in case Navy Fed couldn't back up the funds". Are you kidding me? It was like a slap in the face. They've had identity fraud apparently. They told us they had to take precautionary measure in case our military ID's were fake. It's the most stupid company policy. Go ahead and run additional credit checks on people who use personal checks, or cashiers checks, but a check from THE BANK?! STUPID. Oh yeah, and they lost my friend's car key and we were there like 4 hours! We drove all the way up from San Diego, which they knew. It was after 8pm and they were still they still wanted us to wait around for them to talk to the "finance guy" .. and then he had to talk to another guy and another guy. I recommend that NO service member, using a loan check from Navy Federal EVER go there, unless you aren't trying to protect your credit. George was nice, however, the rest of the visit SUCKED beyond belief. Lucky me, we had to drive 2 hours home, we hadn't had dinner since we were there 4 xxxx hours and I had to work at 6 this morning. I'm SO angry! My poor friend was almost in tears on the way home. Never again, are we going to go here. I'm going to deter ANYONE from EVER going there. More

Don't buy from Commonwealth or use their service. Owner indicted for wire fraud.I bought new 2003 Passat. Seized 3 times due to a known design flaw with oil pump/turbo. My car's there-5 months with no reso indicted for wire fraud.I bought new 2003 Passat. Seized 3 times due to a known design flaw with oil pump/turbo. My car's there-5 months with no resolution. $2600.00 for 1 repair. Disreputable! More

I leased an Audi from Commonwealth for 3 years. There have been many changes in management and the service department. Therefore, if you have read negative feedback about this dealership you may want to have been many changes in management and the service department. Therefore, if you have read negative feedback about this dealership you may want to read more current reviews. Recently, I went to Audi to look at my options as I was at the end of the lease. It was a difficult situation because of some financial situations with my credit. I also just had a timely accident with my mailbox. The whole Commonwealth team worked together to give me an affordable package which took a 7+ hour effort to purchase my car. They absolutely exceeded my expectations. My boss was so impressed by the service that he went to the dealership and purchased a car from them the next day. He had been looking at a Mercedes from Fletcher Jones, but with my experience and the value difference of the quality of the cars chose the Audi A8. The Commonwealth dealership has a new GM who if you read his commitment statement believes in building business by treating customers great one by one and developing raving referrals. They are in process of building their new retail center across the street. If you are looking for an Audi, I would without reservations recommend Commonwealth Audi. More

There is something seriously wrong with Commonwealth Audi. Recently I took an Audi test drive and asked about purchasing. I got the Sales shuffle & witnessed a horible argument in Service between a cu Audi. Recently I took an Audi test drive and asked about purchasing. I got the Sales shuffle & witnessed a horible argument in Service between a customer and a Service agent. I smiled and told them thankyou very much. It seems that everyone at Commenwealth is very uptight and on the verge of anger...as I witnessed. It the car business really worth all of this tension? Anyone interested in purchasing an Audi should in my opinion, visit either a private party or another Audi dealer to test the waters before buying. More

I am so glad I bought my VW from Commonwealth! I shopped around online and nobody gave me the time of day. Then, I went to Commonwealth's website and was helped by the sales person Greg. This sales guy was around online and nobody gave me the time of day. Then, I went to Commonwealth's website and was helped by the sales person Greg. This sales guy was really nice and answered all my questions. He worked with me via email and with my busy schedule it was so easy to find the car I wanted and make the deal! Go to these guys online if you want to buy a Volkswagen in the Orange County area, they were Great! More

Knowledgeable in Audi product, honest in their sales and Knowledgeable in Audi product, honest in their sales and finance and I experienced fantastic customer service at Commonwealth Audi in Santa Ana Auto Knowledgeable in Audi product, honest in their sales and finance and I experienced fantastic customer service at Commonwealth Audi in Santa Ana Auto Mall. The dealership might not look new to you but the prices and customer service you receive are unbeatable. I leased my Audi from Commonwealth and dealt with a wonderful sales person and finance manager. The transaction was straightforwad and fast. They answered all my questions and did not play games when it came to financing the car. I walked out with the biggest smile on my face. Thank you Commonwealth Audi for treating me fairly. You have a customer for Life from Laguna Niguel. I highly recommend buying your Audi from Commonwealth Audi:-) More

Maybe this is a new commonwealth audi/volkswagon? I have received outstanding customer service and maintanance on my vehicle. I have received a FREE loaner car every time I have to leave my car longer than received outstanding customer service and maintanance on my vehicle. I have received a FREE loaner car every time I have to leave my car longer than a day, Try that with Mckenna Audi/Volks. The thing I liked most about an instance I had with them is when I took my car for service, 30,000 miles, I had to leave my car overnight. They called me the next day, I missed the call and didn't get around to hearing the message until a day later, however the rep told me not to worry because I wouldn't be charged extra for having the rental an extra day. That right there folks is excellent customer service and a place I will keep servicing and probably buy a new car from.. I have this was useful. P.S. I have an '06 Audi A4 More

I took my 2007 VW Passat (which I leased) here for service and they really treated me well! I had to get the 5k service according to my light, so I drove in and they set an appointment for the next da service and they really treated me well! I had to get the 5k service according to my light, so I drove in and they set an appointment for the next day! They also noticed that my Air Bag light was on and informed me that was a mandatory repair and it would be covered under the manufactures warranty. They even offered me a loaner car for a few days. How cool was that? Anyway, I was pleased with the service reps and they seemed busy, but took care of my car. I would definitely recommend them! More

Poor service, over-priced and mistake prone. You are better off letting your 5 year old work on your car. better off letting your 5 year old work on your car. More

This dealer gives you the appearance that they care and do a good job but based on many visits, there is more than meets the eye. The service writers never returns phone calls even if you leave multiple vo do a good job but based on many visits, there is more than meets the eye. The service writers never returns phone calls even if you leave multiple voicemails. They are never available when you call so there is not much choice. The mechanics can do a reasonable job but are always pressed for time and must be under the gun to finish a job quickly and move on to the next. I've had zip ties (holding certain wires) that were installed by Audi during manufacturing that were cut during service work but were never returned back to factory condition. I'm the original owner of this Audi and it has never been to any other service shops except at Commonwealth. I found out about this years later when I had the car up on jack stands when I was doning some minor work. This allowed the wires to dangle freely and fortunately, nothing broke. I just installed the zip ties myself but this is not confidence inspiring work. To get any warranty work done, be sure you know the mechanic personally and be knowledgable on what is being worked on.This may be asking a lot and not everyone can have this knowledge but its the only way you can ask the right questions and not get taken for a ride. Investigate other dealers as you may get better results - YMMV. For non-warranty work, avoid them as there are much better independent service centers around and those shops don't have to support the dead weight of overhead. More