Audi South Coast

My boyfriend I visited this dealership to look at the 2010 A4. I was considering trading in my Mercedes C Class. We browsed for 20 minutes without being helped. Finally, Max yelled from 100 feet away, "H 2010 A4. I was considering trading in my Mercedes C Class. We browsed for 20 minutes without being helped. Finally, Max yelled from 100 feet away, "Have you been helped?" Apparently the empty pavement was too much of a challenge to walk through to great us. When I asked if John or Ken was there, he said No, and walked away. See.. my family, including myself, have bout 3 cars from this dealership in the last 8 years... A 2000 A6, 2000 Beetle, and a 2008 A6. John, the sales guy was amazing at test driving, so I thought I'd give him he chance to win me back from the Benz family. Anyhow, another sales rep finally approached us, and we shared that we were interested in a Meteor Grey Base model on the front line. He went to get the keys, and we waited out front for about 10 minutes. Then, we see Max with a new customer, and they make their way to the car we were waiting to see. Max rushes up to get the keys, and we explain that we were waiting to drive that car. He went back, got the keys, and scurried to the car I had my eyes on. The sales rep that was supposedly helping us came out and said, "Well, it seems as thought that car is being sold now." Unfortunately what Mr. sales guy didn't know, is that we overheard the customer's conversation with Max, and he was very unsure what he wanted. So at this point, we feel discriminated against. Did we not look like realistic buyers? Did Max offer to split the commission on his "sure" deal with the other client? I then laid into the sales rep, letting him know how we felt, and he just stood there saying, "Well surely we can find another car that you like." How insulting! After explaining to the sales rep how we were feeling, we left and went to Crevier BMW next door. Their service was incredible. What a difference. More

I drive a 1.8T A4 and here is my experience with this dealership: Hue was a complete jerk. I came in because an OIL sensor symbol alert showed up on the dash. He told me i had problems with oil pressu dealership: Hue was a complete jerk. I came in because an OIL sensor symbol alert showed up on the dash. He told me i had problems with oil pressure. I guess he doesn't know how to read a owners manual because the oil pressure symbol is a different symbol. He got rid of me by scaring me off with a 900 dollar service overdue tactic. I am asian just like he is so I figure he wouldn't try to rip me off. WRONG! I came back the following week after having EZ lube do my oil. They said for sure it was the oil sensor. Came in and met with Richard. Nice man, no complaints here. Turns out some animal bit on the wiring. They replaced the wiring and mickey mouse'd it with electrical tape and made me pay them $450. My EZ lube friend looked at their work and said he would've done what they did for $20 bucks. I will never come back here ever again. More

I am not the type of person to go online to vent about something, but I have had only problems with this dealership. Not only are they a complete rip off, but hey must be crazy thinking they can get away something, but I have had only problems with this dealership. Not only are they a complete rip off, but hey must be crazy thinking they can get away charging the prices they do for service and repairs. I have an 05 Audi A4 and have been in their service department 3 times in the past month and multiple times before this. The car they sold me has been a COMPLETE NIGHTMARE. I had my car towed here most recently for an oil sludge problem, and they quoted me $2300 in repairs, parts and labor which is ridiculous. They were very nice when they assumed I would be having the work done on their facilities, but became rude and very short with me when I told them I would like to check around for other estimates. It was extremely unprofessional for them (Hue) to act this way, and I ended up getting the work done for 1/3 of the price at an Audi/VW shop in Costa Mesa and the car is running great now. I will NEVER RECOMMEND THIS DEALERSHIP TO ANYONE! More

I contacted Commonwealth via the internet regarding a 2007 A4 quattro. I test drove the car on two different days, first by myself and the second with my wife. The initial experience at the dealership 2007 A4 quattro. I test drove the car on two different days, first by myself and the second with my wife. The initial experience at the dealership was fine. After the second test drive, we negotiated a price via the internet. At this point, I spoke with the salesperson by phone regarding my intention to buy the car at the agreed upon price. I also asked him to have a technician check out an odd engine noise, and to let me know the results. The following afternoon I received a voice message from a different salesperson telling me that the car checked out, was ready, and that I should come in when I could. But when I called early the next day, I was told that the car was sold the night before. When I asked why I wasn't called and at least given the opportunity to respond, he told me the dealership couldn't keep the car forever. I tried to reach the salesperson I initially worked with, but he never responded. To be sure I had not signed a contract securing the car, but feel the ethical bankrupt business model this dealership has in place simply reinforces the old used car stereotypes. More

We walked into the lot and it took us walking out of it 15 minutes later and back in for someone to come help us. We found a great car. Price was great. Our sales guy George was great. It came time to "mak 15 minutes later and back in for someone to come help us. We found a great car. Price was great. Our sales guy George was great. It came time to "make the deal". My friend who was looking to get the car had gotten approval from Navy Federal Credit Union, the biggest military bank. We're both in the military. However, for some stupid reason, they wanted to run her credit again "just in case Navy Fed couldn't back up the funds". Are you kidding me? It was like a slap in the face. They've had identity fraud apparently. They told us they had to take precautionary measure in case our military ID's were fake. It's the most stupid company policy. Go ahead and run additional credit checks on people who use personal checks, or cashiers checks, but a check from THE BANK?! STUPID. Oh yeah, and they lost my friend's car key and we were there like 4 hours! We drove all the way up from San Diego, which they knew. It was after 8pm and they were still they still wanted us to wait around for them to talk to the "finance guy" .. and then he had to talk to another guy and another guy. I recommend that NO service member, using a loan check from Navy Federal EVER go there, unless you aren't trying to protect your credit. George was nice, however, the rest of the visit SUCKED beyond belief. Lucky me, we had to drive 2 hours home, we hadn't had dinner since we were there 4 xxxx hours and I had to work at 6 this morning. I'm SO angry! My poor friend was almost in tears on the way home. Never again, are we going to go here. I'm going to deter ANYONE from EVER going there. More

Don't buy from Commonwealth or use their service. Owner indicted for wire fraud.I bought new 2003 Passat. Seized 3 times due to a known design flaw with oil pump/turbo. My car's there-5 months with no reso indicted for wire fraud.I bought new 2003 Passat. Seized 3 times due to a known design flaw with oil pump/turbo. My car's there-5 months with no resolution. $2600.00 for 1 repair. Disreputable! More

I leased an Audi from Commonwealth for 3 years. There have been many changes in management and the service department. Therefore, if you have read negative feedback about this dealership you may want to have been many changes in management and the service department. Therefore, if you have read negative feedback about this dealership you may want to read more current reviews. Recently, I went to Audi to look at my options as I was at the end of the lease. It was a difficult situation because of some financial situations with my credit. I also just had a timely accident with my mailbox. The whole Commonwealth team worked together to give me an affordable package which took a 7+ hour effort to purchase my car. They absolutely exceeded my expectations. My boss was so impressed by the service that he went to the dealership and purchased a car from them the next day. He had been looking at a Mercedes from Fletcher Jones, but with my experience and the value difference of the quality of the cars chose the Audi A8. The Commonwealth dealership has a new GM who if you read his commitment statement believes in building business by treating customers great one by one and developing raving referrals. They are in process of building their new retail center across the street. If you are looking for an Audi, I would without reservations recommend Commonwealth Audi. More

There is something seriously wrong with Commonwealth Audi. Recently I took an Audi test drive and asked about purchasing. I got the Sales shuffle & witnessed a horible argument in Service between a cu Audi. Recently I took an Audi test drive and asked about purchasing. I got the Sales shuffle & witnessed a horible argument in Service between a customer and a Service agent. I smiled and told them thankyou very much. It seems that everyone at Commenwealth is very uptight and on the verge of anger...as I witnessed. It the car business really worth all of this tension? Anyone interested in purchasing an Audi should in my opinion, visit either a private party or another Audi dealer to test the waters before buying. More

I am so glad I bought my VW from Commonwealth! I shopped around online and nobody gave me the time of day. Then, I went to Commonwealth's website and was helped by the sales person Greg. This sales guy was around online and nobody gave me the time of day. Then, I went to Commonwealth's website and was helped by the sales person Greg. This sales guy was really nice and answered all my questions. He worked with me via email and with my busy schedule it was so easy to find the car I wanted and make the deal! Go to these guys online if you want to buy a Volkswagen in the Orange County area, they were Great! More

Knowledgeable in Audi product, honest in their sales and Knowledgeable in Audi product, honest in their sales and finance and I experienced fantastic customer service at Commonwealth Audi in Santa Ana Auto Knowledgeable in Audi product, honest in their sales and finance and I experienced fantastic customer service at Commonwealth Audi in Santa Ana Auto Mall. The dealership might not look new to you but the prices and customer service you receive are unbeatable. I leased my Audi from Commonwealth and dealt with a wonderful sales person and finance manager. The transaction was straightforwad and fast. They answered all my questions and did not play games when it came to financing the car. I walked out with the biggest smile on my face. Thank you Commonwealth Audi for treating me fairly. You have a customer for Life from Laguna Niguel. I highly recommend buying your Audi from Commonwealth Audi:-) More