Audi Spokane - Service Center

Having my 2010 VW Jetta in for maintenance at VW AutoNation has to be one of the best experiences I have ever had! From the start of the appointment and all the way through, Patrick Rivera was help AutoNation has to be one of the best experiences I have ever had! From the start of the appointment and all the way through, Patrick Rivera was helpful and kept me updated with needed information so I could make necessary choices for needed repairs. I highly recommend using them! More

I have always had a pleasant experience when dealing with the service team here. They do not pressure you into anything and explain the repairs clearly. I will bring my vehicle back for all service/repairs n the service team here. They do not pressure you into anything and explain the repairs clearly. I will bring my vehicle back for all service/repairs needed. More

Service Department was top notch. Jacob was courteous, knowledgeable and honest. The technician was top notch. Jacob was courteous, knowledgeable and honest. The technician was top notch. More

I recently had minor maintenance done and ordered a new key fob at the Audi dealership. The entire experience was excellent—easy to schedule with helpful reminders, and the day-of service was timely and we key fob at the Audi dealership. The entire experience was excellent—easy to schedule with helpful reminders, and the day-of service was timely and well explained. The pricing was reasonable and competitive, and the staff was friendly and attentive throughout. Most importantly, I trust them, which is why I rated the experience five stars. More

Worst feeling and best feeling ever for my 4800 dollar quote and then a simple insurance solution to fix my audi. quote and then a simple insurance solution to fix my audi. More

Very friendly, great service. Explained everything simply and professionally. This is a great sales/service to work with. Explained everything simply and professionally. This is a great sales/service to work with. More

Serviced our A4, completed on time and at estimated price. Clean comfortable waiting area, friendly staff. price. Clean comfortable waiting area, friendly staff. More

Staff is always professional and willing to answer all our questions. They keep us updated on the status of our vehicle our questions. They keep us updated on the status of our vehicle More

Zero stars would be too generous. Nothing but issues with the service department. Management won't return phone calls. We purchased new from them in 2019 - what a mistake. If you're Nothing but issues with the service department. Management won't return phone calls. We purchased new from them in 2019 - what a mistake. If you're a fan of the arrogant good 'ol boys club that is what you'll find here. Their employees are disrespectful and rude. It starts with their GM Austin who won't return calls and trickles down to the service and finance department. On a prior service appointment my car was there a few days and one of their staff drove my car 63 miles. No one could ever explain it. Excuses after excuses but never the truth. The sales people are courteous but believe me, it ends there. Yesterday when we picked up our car, our service advisor Kyle didn't have our car at the agreed upon spot and refused to take us to the car and go over the paperwork. What an immature little snot. We had also inquired about an extended warranty. Six days and no return call from Mary the finance lady. Guess what Kyle and Mary? Your service is non existent. Easy choice for to move to another brand and dealership. Oh...and the cash you offered is for our car because your dealership wanted it...bummer for you. We sold it for 6k more than your 'great deal' at another dealership. You won't survive wirh all your crappy reviews. More

Different car, different visit, same excellent service provided. Thanks to Jacob and the technicians involved! provided. Thanks to Jacob and the technicians involved! More