Audi Spokane - Service Center

We went in for a code that my GTI was displaying. They initially told me 2 hours to diagnose and it ended up being 6 hours. Then they ordered parts and didn't call me when they came in. I finally They initially told me 2 hours to diagnose and it ended up being 6 hours. Then they ordered parts and didn't call me when they came in. I finally called them and they said "oh yeah" the parts are in. When we went in for the scheduled service (we had to drive 2 cars an hour because they said that they didn't have any warranty loaners. We got there at 10:00 and dropped off the car and were told it would be done by afternoon. At 2:00 pm, I called them and the service tech hadn't started working because he had just finished up another car and that I couldn't pick it up until the following day. I called the next morning before driving back into town and was told that the car had been disassembled and that VW had sent them the wrong parts. They told me it would be overnighted but the repairman didn't work on Saturday so the work wouldn't be completed until Monday. Monday morning one service rider told me that they couldn't find the parts and another called and said that the technician was busy working on my car. We picked up my car on Tuesday and they didn't do the complementary wash like I had asked and my husbands sunglasses and our phone charging cords were on the floor on the passenger side. Needless to say, I will never take my car here again. More

Very nice place, very convenient if you’re waiting for your car to finish getting serviced - they have a nice make-your-own-coffee place! They are very straightforward with the services your car is sugges your car to finish getting serviced - they have a nice make-your-own-coffee place! They are very straightforward with the services your car is suggested to have, and also with the pricing. As long as you keep your appointment with them, they’ll take care of you. More

The Spokane Audi service department has provided me with excellent service. Then staff are very personal and communicate well. Special acknowledgment to Jacob Ryan. He treats my car like it is his own. excellent service. Then staff are very personal and communicate well. Special acknowledgment to Jacob Ryan. He treats my car like it is his own. More

Service was good, wait was a little long but that is to be expected on later afternoon appointments be expected on later afternoon appointments More

Friendly staff, clean facility, they got my car in early, got me fixed up and on the road, Jacob Ryan Is the guy you wanna deal with he's very friendly and knows what he is doing. We will return there for s got me fixed up and on the road, Jacob Ryan Is the guy you wanna deal with he's very friendly and knows what he is doing. We will return there for service and repairs even though it's a 4 hours drive to there. More

The service that i receive at audi of spokane is second to none. They always have reasonable and competitive pricing to go along with a great 1 year warranty on all of the work performed. to none. They always have reasonable and competitive pricing to go along with a great 1 year warranty on all of the work performed. More

I found the service representative to be friendly, knowledgeable, efficient and hard-working. The technicians repaired my car quickly and it is running beautifully. I am very pleased with the result. knowledgeable, efficient and hard-working. The technicians repaired my car quickly and it is running beautifully. I am very pleased with the result. More

My service technician, Mike, was awesome! Answered all my questions and provided additional information regarding my vehicle and maintenance pricing. Best customer service I have ever had wit Answered all my questions and provided additional information regarding my vehicle and maintenance pricing. Best customer service I have ever had with a service repair shop. Thanks Mike! More

Excellent Customer Service and timely competitive repairs cost. One stop service for all your needs. cost. One stop service for all your needs. More

It was relatively easy to make an appointment. my vehicle was taken in and delivered in a timely manner. all my questions were answered. my vehicle was taken in and delivered in a timely manner. all my questions were answered. More