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Audi Spokane - Service Center

Spokane Valley, WA

4.7
328 Reviews

328 Reviews of Audi Spokane - Service Center

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April 06, 2022

All work was done as ordered. On time with call notification. Pleasant experience. Good experience. All issues addressed. More

by rstahly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Perkins
Apr 08, 2022 -

Audi Spokane responded

Hi. We are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!

April 05, 2022

Always seems a bit disorganized. Seems to be remodeling always. I think a complimentary car wash would be nice. The work description says sanitize, but I don’t know what they did reg More

by Sharon.m.scarborough
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Perkins
Apr 08, 2022 -

Audi Spokane responded

Hi, we appreciate you taking the time to respond. The staff at Audi Spokane take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (509) 850-9361 to discuss what we can do to help.

April 04, 2022

I use to love getting my car serviced here but the service has gone down hill the past few years.(even before COVID) You can never talk to a live person in the service department. They never return ca More

by hcniles14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Perkins
Apr 08, 2022 -

Audi Spokane responded

Hello, We take your feedback very seriously and thank you for bringing this to our attention, Hcniles14. Safety is of the utmost importance to us. When you can, please send your contact information and a copy of this review to our corporate team at Customer.Relations@AutoNation.com. Thank you.

April 03, 2022

Work was performed eventually (after waiting 2 months for parts) and the staff is very professional and friendly. But they never return phone calls and rarely even pick up the phone when you call. Impossible More

by gedig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Clift
Apr 05, 2022 -

Audi Spokane responded

Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

March 31, 2022

I have had great customer service in the past, but maybe they are suffering from COVID runoff of inadequate staffing, or they are upended by remodeling in the building, but it was very difficult to get a pe More

by Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unsure
Apr 05, 2022 -

Audi Spokane responded

Hi, we take your feedback very seriously and thank you for bringing this to our attention, Customer. Safety is of the utmost importance to us. When you can, please send your contact information and a copy of this review to our corporate team at Customer.Relations@AutoNation.com. Thank you.

March 28, 2022

Great and friendly customer service. Fixed and checked everything and had the car ready as promised More

by Abosch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Perkins
Apr 01, 2022 -

Audi Spokane responded

Hello Abosch, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

March 22, 2022

Easy to make appointment, email reminders for upcoming appointments, bright and clean showroom, efficient check in for service, overall excellent experience. Like German engineering. More

by David
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Perkins
Mar 27, 2022 -

Audi Spokane responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

March 07, 2022

Service is slow and communication is inconsistent with service writers. Car has never been washed or charged. More

by DBo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Dept
Mar 10, 2022 -

Audi Spokane responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

Mar 10, 2022 -

Audi Spokane responded

Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

March 07, 2022

Friendly service, clean waiting room and work done on time. The wait time to get the appointment was better than last year, but could still use improvement since this is the only Audi Dealership in the a More

by Chris M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Weiland
Mar 10, 2022 -

Audi Spokane responded

Hi Chris, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

Mar 10, 2022 -

Audi Spokane responded

Hi Chris, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

March 01, 2022

Always courteous, efficient and efficient in getting the work done. Scott, in Service is an excellent example in Customer Service and follow up! More

by mdrelsing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Perkins
Mar 03, 2022 -

Audi Spokane responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!

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