Audi Spokane - Service Center

Audi Spokane has an amazing service team, particularly Jacob, the service consultant I was lucky enough to have worked with. He went over the top to make certain I would not have to have another trip out Jacob, the service consultant I was lucky enough to have worked with. He went over the top to make certain I would not have to have another trip out to their service center to have my minor problem resolved. He arranged a driver to pickup and return my car to me. He was pleasant to deal with and couldn’t have represented Audi in a better light! More

As another reviewer stated: “the GM had a mess to clean up”, i fully agree to that statement. Coming from a larger dealer that has overtaken the #1 spot in volume for the West, i have been spoiled over the up”, i fully agree to that statement. Coming from a larger dealer that has overtaken the #1 spot in volume for the West, i have been spoiled over the 19 years of ownership, 12 purchases/leases that spanned from 2004-2020 from that dealer that i called a friend. That experience preceded my October 2022 arrival to Auto Nation, Audi Spokane, which in the first few experiences failed me but lived up to what i already expected about Auto Nation: “i am just a number and they do not care about me.” Yesterday's service (January 2025) was a different experience. Now, no red carpet was rolled out but i can say i expected little and was prepared for an adversarial attitude from their greeting like before. No. I was greeted with a warm welcome and confirmation of my arrival time and committed appt. I was also asked if there are outstanding concerns not addressed in the requested 60k mile service. A quote for the service was offered, an exchange of paperwork, and an estimated time for completion was set before providing options for the services whether waiting in lobby or directed to nearby establishment for breakfast. The vehicle was washed, charged throughout the service session and then returned to the drive up bay for the level 3 charge to top off the battery awaiting for my acceptance and departure. Overall, huge improvements have been made since my last visit a year ago {for this vehicle} yet a long way to go from the established relationship set forth by Audi Henderson, where their customer is treated like the British Royal Family. Keep up the great work! Thank you Kyle, you have stepped up. More

Sebastian in Service over delivered! Best service visit to AutoNation in 4 years! Austin the GM had a mess to clean up and bring up to Audi’s standards when he arrived and I’d say he has Best service visit to AutoNation in 4 years! Austin the GM had a mess to clean up and bring up to Audi’s standards when he arrived and I’d say he has also delivered in Spades! More

I went in for scheduled maintenance. Everyone was friendly and efficient, from Kyle, the auto service technician and the shuttle driver. I was happy with my experience. Everyone was friendly and efficient, from Kyle, the auto service technician and the shuttle driver. I was happy with my experience. More

Sebastian and the service team are excellent! They communicate the service requirements and any maintenance very clearly. They communicate the service requirements and any maintenance very clearly. More

I live 100 miles from the dealership. Sebastien, my service manager, was very helpful dealing with scheduling to make arrangements for me to get my car following service. I was impressed Sebastien, my service manager, was very helpful dealing with scheduling to make arrangements for me to get my car following service. I was impressed and appreciative. More

Received excellent service from my Service Advisor Sebastian. He kept me informed all through the process of getting my car repaired. I greatly appreciated the tech sending me a video on what he found Sebastian. He kept me informed all through the process of getting my car repaired. I greatly appreciated the tech sending me a video on what he found during diagnostic. More

The service department listened to my concerns and thoroughly checked for the issue as well as completing the scheduled service. I appreciated their thoroughness and especially the mechanic that did t thoroughly checked for the issue as well as completing the scheduled service. I appreciated their thoroughness and especially the mechanic that did the work. More

Jacob, SA, is always great and shows a genuine interest in me and my car. The mechanic was great and went above and beyond installing some flexible wire covering I had brought. in me and my car. The mechanic was great and went above and beyond installing some flexible wire covering I had brought. More

Second time for service! Great experience again. Kyle has been great every time, the shuttle drivers are great. Great experience again. Kyle has been great every time, the shuttle drivers are great. More