Audi St. Paul

Superior Customer Service The level of customer service I received when leasing my new Audi was unparalled. From my very first interactions to the handshake and driving off, J The level of customer service I received when leasing my new Audi was unparalled. From my very first interactions to the handshake and driving off, Joel Heinen's knowledge, customer service, and professionalism were impeccable. I could not have asked for a better experience at a dealership. If you're looking at purchasing/leasing a vehicle go see Joel and Audi St. Paul. More

Best Place to get your Audi...St.Paul Audi This is the best place to get your Audi. Customer service was awesome, they will tell you about your choice vehicle, next provide you the options and This is the best place to get your Audi. Customer service was awesome, they will tell you about your choice vehicle, next provide you the options and tell you the pros and cons and suggest you the options. Test drive will be fun for sure for everyone. I compared my Audi with all other deals in near by states like IL, WI states and through out my research , i found St.Paul Audi is the best in price/value. Jen Brown, she is really cool women, she tried to get me all deals on my Audi, as much as possible for me. If you are planning for the your new Audi, i strongly recommend to visit once. -- Shiva. More

Excellent experience The employees at this dealership, specifically Andrew Horstman and Tammy Chamberlain, made my buying experience easy and enjoyable. Andrew quickly ide The employees at this dealership, specifically Andrew Horstman and Tammy Chamberlain, made my buying experience easy and enjoyable. Andrew quickly identified what I was looking for, which Audi was most appropriate based on this criteria, and set up a great deal for me. He was friendly, polite, and knowledgeable. He never attempted to up-sell me, and prioritized what I, as the buyer, wanted in my vehicle. When it came time to execute the purchase, Tammy was prepared and efficient, and the paperwork took about 25 minutes in total. About a week after I picked up the vehicle, Andrew followed up to make sure I had no additional questions, and that everything was going smoothly with the new Audi. I had a great experience with this dealership, and would recommend both the dealership, and the specific employees with whom I worked. More

Wonderful experience I found Larry to be honest and forthwith in my buying experience. I would highly recommend Audi St. Paul and Larry Swenson if you are in the market f I found Larry to be honest and forthwith in my buying experience. I would highly recommend Audi St. Paul and Larry Swenson if you are in the market for a new or used vehicle. More

Great experience purchasing a Q3! Test drive was fun and informative, giving us the information we needed to choose this vehicle over the others we had test driven. Dealer rep worked Test drive was fun and informative, giving us the information we needed to choose this vehicle over the others we had test driven. Dealer rep worked to find us a vehicle with everything we wanted that could be directed to this dealership, we worked out a fair deal and took delivery of a great vehicle! More

Excellent experience A recently purchased a new A3. Very good experience. Had meaningful discussions about my car needs and expectations. Ample opportunity to test drive a A recently purchased a new A3. Very good experience. Had meaningful discussions about my car needs and expectations. Ample opportunity to test drive and review other cars. Appreciated opportunity to test two different loaner cars; exchange made very easy for me. At the time of delivery, ample time was invested in helping me to familiarize myself with the car. Overall, an excellent experience. More

Excellent Joel Heinen was great to work with! I would recommend him and this dealership to anyone. I was not pressured into buying and received helpful tips o Joel Heinen was great to work with! I would recommend him and this dealership to anyone. I was not pressured into buying and received helpful tips on all the options my car has. The process was very easy! More

2015 Audi Q5 and 2014 Audi S5 my wife was in the market for a new small/medium sized SUV. She saw a picture of the Q5 and wanted to check it out. I stopped by Maplewood Audi to ch my wife was in the market for a new small/medium sized SUV. She saw a picture of the Q5 and wanted to check it out. I stopped by Maplewood Audi to check it out. I was walking around the lot looking at the Audi's and Larry Swenson came out to ask if I needed help. He talked to me about the Q5 and the options. He was very knowledgeable, friendly, but not pushy. I told him I'd have my wife stop by to check it out and drive it. She called Larry a few days later and test drove the Q5. She like it and said Larry was very helpful. Came back a few days later to nail down exactly what she wanted, and ended up test driving a A5 cabriolet. Great car, but my wife decided she wanted the utility of a SUV. I never really thought about getting an Audi before, and I was walking around the lot and notice the S5. I called Larry and let him know my wife wanted the 2015 Q5, and what options. He mentioned that Audi had a loyalty program and incentive. I was driving a 2008 BMW 528xi. We talked about the S5, and I decided to come out and test drive one. Test drive went well, I told Larry what I was looking for and he found me a 2014 S5 with the features I wanted. Long story short....we ended up buying a 2015 Q5 and 2014 S5 and trading in my BMW. Experience was great, would buy again from Larry and would highly recommend him and Maplewood Audi. Steve More

Wonderful and efficient Really had a great experience--love the car although it is complicated burt Joel Heinen and others were very helpful. I am sure , after a couple of p Really had a great experience--love the car although it is complicated burt Joel Heinen and others were very helpful. I am sure , after a couple of phone calls for help, that the service will be great. More

Sales Department Big Disappointment I had owned an Audi for 11 yrs. I returned to the dealership (which possibly has new ownership and obviously has new management) to purchase a CPO car I had owned an Audi for 11 yrs. I returned to the dealership (which possibly has new ownership and obviously has new management) to purchase a CPO car. From start to finish, sales experience was disappointment. I knew more about the car than either of the two salespeople and the manager. They could not answer my questions and at one point the salesperson said, "Let me know what you find out." One answer I got from a car audio dept at an electronics store. One answer I got from a internet blog site of Audi owners. At closing, they had no record of the $500 down I had given them. I had to produce my copy of the credit card receipt. The closer tried to sell my a long list of extras including clearcoat coatings. (Remember the old rustproofing spiel.) I researched this with a body shop who stated it was overpriced and likely unnecessary. On the other hand, I have always had good experiences with the service dept and realize that from here out, they are the only ones I have to deal with. I especially appreciate John and Justin in service. More