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Audi Stevens Creek
San Jose, CA
2,105 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,105 Reviews of Audi Stevens Creek
March 01, 2019
Best Audi dealership Excellent and super friendly staff. Zabih was great and very helpful. Tony the GM is super nice and runs a great dealership. All staff we dealt w Excellent and super friendly staff. Zabih was great and very helpful. Tony the GM is super nice and runs a great dealership. All staff we dealt with were excellent! We would highly recommend purchasing an Audi from Audi Stevenscreek. More
by Audifam
Employees Worked With
Tony Newell, Zabih Rahim, Wayne Wallace, Rachel Fuentes
February 28, 2019
Fantastic service at Audi Stevens Creek Cassandra and her team were great. Sabrina was very thorough. My first visit with Nader was also very pleasant. Thanks to the team for their fantasti Cassandra and her team were great. Sabrina was very thorough. My first visit with Nader was also very pleasant. Thanks to the team for their fantastic service. More
by PHYLISSR
Verified CustomerEmployees Worked With
Nader Djomehri, Cassandra Crawford
February 28, 2019
Great recommendations. Pleased with the manner they dealt with me. Great recommendations from friends. Very professional. If I should decide to purchase a vehicle in the f Pleased with the manner they dealt with me. Great recommendations from friends. Very professional. If I should decide to purchase a vehicle in the future, I’ll contact this dealership first. More
by anaconda2010
Employees Worked With
Cassandra Crawford
February 28, 2019
Very enjoyable Alfredo was fantastic and very knowledgeable about the car we test drive. Although we had a longer wait than anticipated, Jana in finance was also gre Alfredo was fantastic and very knowledgeable about the car we test drive. Although we had a longer wait than anticipated, Jana in finance was also great and helpful! It was a wonderful experience and I’m not a fan of car purchasing! More
by LIZVESANOVIC
Employees Worked With
Alfredo Velazquez, Jana Gaytan
February 26, 2019
Personalized Experience Cassandra and Sabrina did an excellent job structuring my deal and getting me in the right car! Audi Stevens Creek exceeded my expectations by providi Cassandra and Sabrina did an excellent job structuring my deal and getting me in the right car! Audi Stevens Creek exceeded my expectations by providing the best customer service and making the entire buying process easy! More
by Mike
Employees Worked With
Sabrina Martinez, Rachel Fuentes, Cassandra Crawford
February 25, 2019
Awesome Great location. Sale Manager Cassandra Crawford is Friendly and helpful. Other staffs are great too. They help me out buying a good car within few ho Great location. Sale Manager Cassandra Crawford is Friendly and helpful. Other staffs are great too. They help me out buying a good car within few hour. I highly recommend it. More
by DINHHULLHONGPHUC
Employees Worked With
Sabrina Martinez, Joseph Quinonez, Cassandra Crawford
February 24, 2019
It’s a great experience. It’s a great experience, and I’ll definitely recommende to my friends! Thanks for helping my get my favorite car, sales are super nice and patient, al It’s a great experience, and I’ll definitely recommende to my friends! Thanks for helping my get my favorite car, sales are super nice and patient, also passionate about their jobs! More
by Abahaja
Employees Worked With
Joseph Quinonez, Wayne Wallace, Taylor Mitchell
February 22, 2019
Sales experience good Sales people were good although I needed more time to become familiar with all the new technology. When I had continuing problem pairing my new Q5 w Sales people were good although I needed more time to become familiar with all the new technology. When I had continuing problem pairing my new Q5 with my garage door opener, I had to leave message with a service department for 2 days just to get a return call to discuss the problem and a possible solution. The automated telephone system is terrible for trying to find a particular person in the system. Never getting a call back from the service department, prompted me to email Ernie Larios who had given me his card when he helped me the first time I drove into the service department seeking help. After an exchange of emails ,I drove to the dealership again and after Ernie did some magic with fuse removal and pairing and instructions ,I was able to return home and pair the garage door finally. Now after a enjoy frustrating 2 weeks after my purchase, I can finally enjoy my new car. Regards Fred and Donna Hirai More
by FDHIRAI
Employees Worked With
Mark Schroeder
February 22, 2019
Can not explain a 2 + week oil change... I would love to give them more stars, honestly! I had an appt Feb 6th to bring my older model Audi in for 100K service, plus look into possible tir I would love to give them more stars, honestly! I had an appt Feb 6th to bring my older model Audi in for 100K service, plus look into possible tire rotation, brake pads/ rotors, a rear brakelight out, and a "locked seatbelt". The communication with my Service Rep was initially spot-on, I'd send a text, "they" would reply via email (which turns into a text) within the hour. Then days go by, then one week. Then two. Now 16 days in, and "maybe" you'll have your car back today, but no guarantees. First it was "we don't have the correct tail light part", then "we don't have the proper weight of oil onhand", and the clincher. " WE HAVE TO CUT YOUR SEAT BELT OUT. " xxx?! No. I sent them the information on the SeatBelt Restore company that redid the belts in a custom color last year.... did they contact that company? NO. I phoned SBR myself to find out about an "engaged / deployed canister" and how to disassemble, send to SBR, and have it refurbished. Dealership won't follow through on this, so I will receive my car back with the rear seat still "down" and belt "locked". I now have an aftermarket shop that will be able to jimmy under there and get the canister out.... Please, for the love of God, I just want my car back. It's been over 2 weeks! I realize bits and pieces are hard to get for an older model, but ya THINK they would have diagnosed that on day ONE, ordered it all, arrives in a few days (it's either LA or Sac for most items), put them in, do the rest of the service, and get me on my way. I've had cars serviced here before with no hiccups. Can not explain this one. I am texting each morning "Hey, good morning, any update?" and and entire 24 hours ++ will go by with no reply. "Oh, it was my 2 days off" was the first excuse. Today, no excuse, nothing. They are still looking at an ABS light that won't turn off. This has been the "status" for over 2 days. I better not be CHARGED for that amount of time. I clearly gave the "OK" on a very small punchlist of items, but this is dragging on with no apology whatsoever. I've owned a half dozen Audis and have been on the Board of the local Audi Club, and never in 18 years of Audi ownership experienced such POOR communications and clearly a lack of planning on their part to actually get "everything they need" to complete what should have been at most a 2-3 day job. Can no longer recommend coming to this dealer unless they get their S--- together. More
by audi enthusiast
Employees Worked With
Service Department Team
February 20, 2019
Great sales team for great car Sales team did the impossible mission just to make sure to keep me part as Audi happy family. I’m so happy that they followed up and got me back in Sales team did the impossible mission just to make sure to keep me part as Audi happy family. I’m so happy that they followed up and got me back in the dealership for buying the car that I love More
by m_blaunstein
Employees Worked With
Tenzin Soepa, Andrei Smith
