Audi Stevens Creek

No service after the sale. I have been working with the internet sale managers Tenzin and Andrei over emails on purchasing the 2018 Q7. They were both responsive prior to the sa I have been working with the internet sale managers Tenzin and Andrei over emails on purchasing the 2018 Q7. They were both responsive prior to the sale and after some negotiations back and forth we agreed on the purchase price. One day prior to my arrival at the dealership to pick up the car, they asked me to send the list of three cars I wanted to look at based on priority 1 to 3 so they can prep the cars and have them ready. The next day, when I arrived, the cars were not on the lot at 11 am appointment. It took 2 hours for the car to be brought to the lot at about 1 pm. By the time, the car was delivered to us, it was 5 pm. Since we drove from 2 hours away, not have the car ready for test drive by the appointment time was not good. Second issue: It was late and I was in hurry to drive back home, when the car was delivered to me. In the next morning I noticed there was an imperfection, the rear right bumper and metal frame was not flushed. I contacted the dealer several time before getting a response. And the response was: "You can bring it into our store or your local dealership. I believe it should be covered under warranty.". This tells you that the dealer doesn't care about anything after the sale. I regretted I went to this dealer over $200 extra discount. More

Smooth process, everyone was super helpful Great service, and I love the car. I went in knowing exactly what I wanted, and was all-too-ready to move quickly, but no-one tried to take advantage Great service, and I love the car. I went in knowing exactly what I wanted, and was all-too-ready to move quickly, but no-one tried to take advantage of my resolve. Everyone was really great and took the time to make sure I was happy. More

Great service Aj was super knowledgeable and helpful. Signing paperwork was easy and quick!!! AJ listened to me and did not add pressure to the situation. He was Aj was super knowledgeable and helpful. Signing paperwork was easy and quick!!! AJ listened to me and did not add pressure to the situation. He was confident but very nice. More

Excellent service. Love my new A4! Love my new Audi A4. I couldn't ask for better service, Andrei who found me the exact car that I was looking for, and Tenzin, AJ who assisted me thro Love my new Audi A4. I couldn't ask for better service, Andrei who found me the exact car that I was looking for, and Tenzin, AJ who assisted me through the whole closing process. I love dealing with this Audi dealership. So accommodating and thorough. I look forward to my continued relationship with Audi Stevens Creek! I love my White A4! Silvana More

Excellent no pressure purchase Tenzin and Jorrel and AJ were very patient as we struggled with the options and colors for our new Q5. Jorrel and AJ explained in detail the technical Tenzin and Jorrel and AJ were very patient as we struggled with the options and colors for our new Q5. Jorrel and AJ explained in detail the technicals of the vehicle and Tenzin closed our deal in a much appreciated patient and relaxed manner. Thanks so much to these guys! More

Quick in and out experience Was able to do most of my negotiating over the internet -- minimized my time spent in the dealership so I could get in and out quickly. Was able to do most of my negotiating over the internet -- minimized my time spent in the dealership so I could get in and out quickly. More