Audi Stevens Creek

Fraud - False Advertising - Scandalous I called in advance and drove almost 3 hours to go see a specific car that I wanted and was ready to buy on the spot. The salesman over the phone tol I called in advance and drove almost 3 hours to go see a specific car that I wanted and was ready to buy on the spot. The salesman over the phone told me that the car was there, that the car was as advertised and in good shape, clean title, no damage and ready to go. The advertisement said that it has an extended 6yr/100k warranty. Well when i got there, i wandered around the lot for a good 20 minutes and was never approached... I don't mind that actually when it comes to buying cars... and i could not find the car. So I walked inside and asked the receptionist if the car was still available, yes receptionist... This place was really nice, seemingly a classy dealership. She did not know and so then called up a sales person. So the gentleman comes up and offers to help, asking if i had been speaking to another sales person already... whatever. Well we finally walk all over the lot and find that the car was in the back, and he said that a couple had been looking at it and they were cleaning it up or something after the test drive. So we walk to the back and as we approached the car, i immediately noticed that the hood color was a bit off. The car was a 2011 Audi A4 with only 30,522 miles. and with a clean title, and raving remarks on the ad, I expected the paint to be nice. I immediately asked about the warranty and the sales person told me that it had the standard 4yr/50k warranty, and pointed it out on the window sticker... He then proceeded to tell me that he would go in and get the keys and the purchase date. I began to thoroughly inspect the car, as did my girlfriend and we both almost immediately suspected that this car had been wrecked. She found marks all over it and the front left fender didn't quite match up to the bumper and hood the way you would expect a clean car to do... then I found some other similar faults on the other side. As the salesman returned, I asked him again if it was a clean title and if the car had and damage and he said the car was clean... So I asked him to pop the hood and almost immediately after i opened it and noticed paint spray over, the salesman's disposition changed. He then proceeded to open the drivers side door and quickly started "finding" flaws himself, like he was discovering them for the first time, yet he knew exactly where to look and point out the spray over from the repainting... And I asked him again if the car had a clean title, and pointed out that this was in more than just a small fender bender with spray-over on the left front fender, right front fender, engine block, and inside the doors... This car may have been a salvaged title car and not near worth the $21,000 it was listed for. And i told the salesman that it wasn't worth what they were asking and he said something like, "well that's the price." They clearly tried to scam me. I drove almost 3 hours, and I really couldn't believe that this beautiful dealership would be so low as to not ever offer an apology for the misguided advertisement and salesperson that played the part. The advertisement for the car is still up on some websites: This is the vin: WAUAFAFLXBN038039 More

Update on my below review Daren Ferguson, service manager at Audi Stevens Creek, and I eventually connected - later in the day on which I wrote the below review, in fact. W Daren Ferguson, service manager at Audi Stevens Creek, and I eventually connected - later in the day on which I wrote the below review, in fact. What I have to say about the service I received from Daren (and his service team) from then on, is only good. In fact it's great. Having persuaded me to return to Audi Stevens Creek the following day to try and make amends, Daren went out of his way to be extremely kind and helpful. He apologised for not being able to get hold of me sooner, had the dent in my car fixed so I can no longer see it (yay!) *and* also had fixed up various other scratches in the area around it, and gave me some money off my 75,000mile service to make up for the mistake over the oil. It was a good outcome. They did a great job and I was really pleased. More

ABSOLUTE WORST customer service ABSOLUTE WORST CAR BUYING EXPERIENCE. Where do I begin? Poor customer service! They played games with me and ended up screwing me over. Their blat ABSOLUTE WORST CAR BUYING EXPERIENCE. Where do I begin? Poor customer service! They played games with me and ended up screwing me over. Their blatant disregard for me as a customer cost me over $1000 in unnecessary taxes that I now have to collect from the Board of Equalization. During nearly every step in the process, the salesman, finance, and managers made me feel like I was inconveniencing them. I even had the general manager lie to me. In the end, I got the car I wanted, but wasted money and spent at least 20 hours on the deal. To top it off, they knowingly submitted all of my information to a wrong address - something I'm still trying to correct! I would STRONGLY recommend going to a different Audi dealership, there's one nearby in Palo Alto. Steven's Creek Audi seems to be a huge corporate run (Penske) dealership that certainly did not care about the customer (me). Experience: I knew the car I wanted and had a trade in price in mind. The actual deal (agreeing on the price and trade-in) took 15 minutes. It was fairly low pressure sales... However, at one point, the salesman became angry and took the deal off the table because I had to register the vehicle in another state. The salesman was passive aggressive and took a few digs at me. Perhaps I should have walked away. The finance process and dealing with the managers lasted a week. They were ignorant of the law and had to redo paperwork a number of times. During my last visit there, I waited for 3 hours to speak with the finance department to finalize the paperwork. Before I left, I spoke with the general manager. The general manager said he would look into my issues and get back with me. Nothing from him and they then incorrectly submitted the paperwork without verifying the information with me. Just a disaster of an experience. I'm actually considering pursuing a lawsuit based on the incorrect paperwork, ignorance of the law, and financial loss I encountered. I told them this when I was frustrated after waiting 3 hours at the dealership. Their response? "We're a big corporation, we have really good lawyers." More

Bought an Audi A6 This was my lucky day. I walked on the lot on a Saturday. I was alone and so was the sale's person Frank Garcia. I knew exactly what I wanted and he p This was my lucky day. I walked on the lot on a Saturday. I was alone and so was the sale's person Frank Garcia. I knew exactly what I wanted and he pointed it out to me right away. It is August sales month so I got a good price for my Audi and I love it! I did go and shopped around for the rest of the Saturday. Did more research online and realized that I was indeed getting a good price. So on Sunday I came in and bought the car from Frank. I am a sale's person, and I know a good sale's person when I meet one. People want to buy from good sales people. Frank is not pushy and he knows the cars well. He explains well and he is patient. I could have done without the "mam" but I guess I am getting old. I will send my friends to Frank to buy a car at Audi Stevens Creek. More

Great customer service After going to several other dealerships looking for a new vehicle, I was very disappointed with the service I was getting. I felt as if they didn't w After going to several other dealerships looking for a new vehicle, I was very disappointed with the service I was getting. I felt as if they didn't want my business, but then a friend recommended Audi in Stevens Creek. I was very pleased with the quality customer care I received from Emane. Not only does this dealership sell quality luxury cars, they provide quality customer care as well. More

Got CPO Audi A3 Wagon We Were Looking For At A Great Price We were looking for a used Audi A3 wagon, and had called Audi Stevens Creek since we were visiting another dealership in San Jose. They had one unit We were looking for a used Audi A3 wagon, and had called Audi Stevens Creek since we were visiting another dealership in San Jose. They had one unit on the lot with more miles than we were looking for, and I let the salesman know that. Subsequently, he proactively reached out to me when another car matching our criteria came in on a trade-in, and we immediately came over to the dealership the very next day. We were delighted with everything about the car. Audi Stevens Creek had priced it fairly in line with Kelley Blue Book. Since this particular dealership is part of the Penske Automotive family, I was able to use this connection to negotiate a great price. Looking for a used or certified pre-owned car is like looking for a needle in a haystack, and experiences vary. All in all though, we were quite pleased with ours. More

The Internet and fleet manager Ramon Maciel was very rude, condescending and refused to negotiate one dime on an overpriced audi. The car was listed for several thousands over blue value for a CPO. He rude, condescending and refused to negotiate one dime on an overpriced audi. The car was listed for several thousands over blue value for a CPO. He basically told me to look elsewhere! More

Just bought a 09 Audi a4 and took it to Audi Stevens Creek to get a well know TSB taken care of. Upon picking up my car, Bill told me I needed new tires....and that I have to get the SAME ones from fact Creek to get a well know TSB taken care of. Upon picking up my car, Bill told me I needed new tires....and that I have to get the SAME ones from factory otherwise I will void my warranty. According to him, if I put namebrand tires that's the same specs as the factory, it will still void my warranty. He then denied me on another TSB until I got some factory tires back on. The funny thing is...I asked another service advisor the same question, and he said I shouldn't have any problems. STAY AWAY FROM THIS DEALER More

I went to Stevens Creek Audi this afternoon to look for an A4. I went into the showroom and was never approached by a sales person for any assistance. The floor had a lot of models and they did have an A an A4. I went into the showroom and was never approached by a sales person for any assistance. The floor had a lot of models and they did have an A4. I then saw a rack of brochures but they were all for accessories so I asked the receptionist. You would think that the receptionist would greet you or ask if anybody has helped you. Nope, she briefly stopped reading her magazine and said it was over there (where I saw the accessory brochures). I thought I made a mistake and walked back again but I was right the first time. I left the showroom to look at what type of A4 inventory they has on their lot. I was looking for an A4 with the 6 speed manual but didn't see any so I thought I would go back in and see if anybody would help me. Again, these lazy bums who call themselves salesmen prefer to talk amongst themselves and eat pastries instead of helping a potential customer. Granted, it was a Saturday and there were some salesmen working with potential customers but these 3 guys couldn't have cared less on making a deal. Never again will I go back. More

I went to this dealership this afternoon. I Waited 20 minutes. No one approached me or even said hi. They were busy talking to other employees and completely another person and myself. Unbelievable. I am minutes. No one approached me or even said hi. They were busy talking to other employees and completely another person and myself. Unbelievable. I am going to the BMW dealer down the street. These guys areeither lazy or incompetent. More