Audi Stevens Creek

We meet Alfredo on a non appointment occasion and he was extremely helpful to all our needs we almost felt like he’s part of our family. He pointed out some vehicles and narrowed our decision down to the ve extremely helpful to all our needs we almost felt like he’s part of our family. He pointed out some vehicles and narrowed our decision down to the vehicle we bought. He made sure all pricing for an out the door price was met to our budget and very sensitive to all our needs. This is definitely a sales rep you want to ensure that he has growth and development within your organization because if you loose him it will be because something is definitely broken on your end. He’s that good! More

Great experience, no pressure low prices, smooth financing, no games. I’d come back again for sure to buy a used or new car. Highly recommend. financing, no games. I’d come back again for sure to buy a used or new car. Highly recommend. More

Fast, friendly and knowledgeable -> will use again. Pick Fast, friendly and knowledgeable -> will use again. Pick up of my new car went flawlessly as Cassandra had all paper work prepared and only a few si Fast, friendly and knowledgeable -> will use again. Pick up of my new car went flawlessly as Cassandra had all paper work prepared and only a few signatures where all I had to do. More

Good deal, nice salesperson. Approval was quick. Explanations of the car were great. Audi q5 is a nice car with a lot of tech amenities. Explanations of the car were great. Audi q5 is a nice car with a lot of tech amenities. More

Jimmy lacked costumer service and knowledge on the 2020 Q3 S line I purchased. He insisted that the Q3 I test drove was a Prestige that I wanted but when I asked to see the top view camera that was include Q3 S line I purchased. He insisted that the Q3 I test drove was a Prestige that I wanted but when I asked to see the top view camera that was included with a Prestige, he said, “Q3’s don’t come with a top view camera.” I told him that it does, per Audi’s website, and he later came back and told me that I was right. (Fast-forward 2 months) I waited 2 months for my car to arrive and as we sat down to do paperwork, he seemed stressed and told me he is “very busy today” with other 2 purchases after me. The whole 3 hour process, he did not offer anything for me and my brother in law to drink, only as he sat down drinking his coffee in front of us. I also specifically asked Jimmy not to wash the car, but the dealership did. On top of that, I soon later found out that my all weather mats were just slapped on and not secured - it had slipped down almost near the gas/break pedals which could have been very dangerous during a drive. As a first time car buyer with all weather mats, I was not aware that these mats had to be securely fastened and only came to my attention when I went to a shop to get a ceramic coating done a few days later. I understand the circumstances given that we are in the middle of a pandemic and the extra precautions to keep everyone safe, but I felt that the costumer service was lacking. I had a good understanding of the features of the car but I was just handed the keys after all the paperwork was done and left to figure out how to set up the car or reverse it from the lot. My brother in law (who in the past purchased an A5 and Q7 at Audi Steven’s Creek and received superb costumer service), gave me more orientation to the car more than Jimmy did. We spent 30 minutes in the lot playing around with settings (after Jimmy had walked away). My overall experience really took away the excitement of being a first time Audi buyer. I specifically chose Audi Steven’s Creek because of the quality costumer service that my brother in law received in the past, but it was really disappointing. Jimmy was a let down. Of lighter note, Jana from Finance was amazing. She was very friendly and made the whole process of adding extra care/warranty to my Q3 enjoyable by creating a stress free environment. She explained the packages really well and answered all my questions. More

Great working with Zabih again, Best sales person! He's professional and a pleasure to work with. Zabih is friendly and knowledgeable providing wonderful customer service. professional and a pleasure to work with. Zabih is friendly and knowledgeable providing wonderful customer service. More

Great job on behalf of Hamid! Helped me out a lot on getting into my new 2020 Audi. Couldn’t have asked for a better sales associate getting into my new 2020 Audi. Couldn’t have asked for a better sales associate More

Great customer service and got everything that was promised. They had to do a lot of research to get me what I wanted and did a great job. promised. They had to do a lot of research to get me what I wanted and did a great job. More

This is my second Audi purchase with Cassandra and can’t say enough about the quality of service she has provided. Intelligent, quick to respond and also takes the time to find the best pricing. Finance w say enough about the quality of service she has provided. Intelligent, quick to respond and also takes the time to find the best pricing. Finance was awesome as well in offering best price on extended warranty and I was able to sign paperwork with 10 minutes. Thank you! More