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Audi Stevens Creek
San Jose, CA
2,108 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,108 Reviews of Audi Stevens Creek
June 26, 2020
Mariatu helped me get my dream car and the whole experience went so smoothly. She went above and beyond to get the car fixed and cleaned up to essentially factory new condition! experience went so smoothly. She went above and beyond to get the car fixed and cleaned up to essentially factory new condition! More
by eallenbates
Employees Worked With
Mariatu Kamara, Wayne Wallace
June 26, 2020
They were very responsive with everything I needed. I would buy from them again. From sales to finance to delivery they were top notch. Thanks would buy from them again. From sales to finance to delivery they were top notch. Thanks More
by SHANEONEILL0
Verified CustomerEmployees Worked With
Sal Velazquez, Wayne Wallace
June 26, 2020
The dealers were very friendly and helped me a lot. I really appreciate for that. Also, the car itself is beautiful and clean, and the condition is very good, so I am very satisfied. really appreciate for that. Also, the car itself is beautiful and clean, and the condition is very good, so I am very satisfied. More
by ftakahiro1212
Employees Worked With
Jana Gaytan, Wayne Wallace, Cassandra Crawford
June 26, 2020
Great experience! Was able to see different options of the style and was explained throughly about financing. Picked the car I loved. Overall quick and great service. the style and was explained throughly about financing. Picked the car I loved. Overall quick and great service. More
by Clarimar
Employees Worked With
Joseph Quinonez, Jana Gaytan, Cassandra Crawford, Hamid Shir
June 26, 2020
Clean State of the art facility . Abundant inventory. Friendly Dealership.Good Deals. Fast and Safe . Plays by the Book . No Pressure to Sell. Good Experience. Friendly Dealership.Good Deals. Fast and Safe . Plays by the Book . No Pressure to Sell. Good Experience. More
by VICFADAYEL
Employees Worked With
Wayne Wallace, Cassandra Crawford, Hamid Shir
June 25, 2020
Very pleased with my experience. Especially during the quarantine. Everyone very friendly and helpful. Definitely will do business again with Audi Stevens Creek. Exceptional work! quarantine. Everyone very friendly and helpful. Definitely will do business again with Audi Stevens Creek. Exceptional work! More
by QUENSHOPER
Employees Worked With
Jana Gaytan, Cassandra Crawford
June 25, 2020
Very easy process. In and out within an hour. Despite COVID-19 restrictions, it was very easy. Jana and Cassandra were awesome! Thanks very much! COVID-19 restrictions, it was very easy. Jana and Cassandra were awesome! Thanks very much! More
by Joseph Pangrazio
Employees Worked With
Jana Gaytan, Cassandra Crawford
June 25, 2020
Always easy to do business with, very welcoming! Very Knowledgeable about there cars. Tenzen Soepa is outstanding to work with, have bought 5 Audi’s from him! Knowledgeable about there cars. Tenzen Soepa is outstanding to work with, have bought 5 Audi’s from him! More
by DODDPORTMAN
Employees Worked With
Tenzin Soepa
June 25, 2020
Dillon was a wonderful sales person. He assisted me with everything I needed and bent Iver backwards to allow me to shop and fund my perfect car!! everything I needed and bent Iver backwards to allow me to shop and fund my perfect car!! More
by L.NEIGER
Employees Worked With
Dillon Christine
June 25, 2020
I purchased a 2019 CPO Audi SQ5 from Audi Stevens Creek on May 22, 2020. This was my first Audi and I was excited about becoming part of the Audi family. Well that excitement quickly turned into disappoi on May 22, 2020. This was my first Audi and I was excited about becoming part of the Audi family. Well that excitement quickly turned into disappointment and regret. This has by far been the worst car buying experience of my life. I am an out of state buyer, so was a little apprehensive about purchasing a vehicle sight unseen. However, with Audi’s reputation and the CPO status of the vehicle I was feeling like the risk was low. I made the decision to purchase the vehicle and that is when everything fell apart. Nobody bothered to walk me through next steps or timing. I had to make several repeated inquiries about the shipping process. After a week of no responses I finally received an email from my salesman, Alex Ewing, saying the car had shipped. The vehicle was delivered with no all-weather floor mats (as promised by Alex) and only one key fob. The day after I received the vehicle, I tried getting the car registered in my home state. The DOL informed me that I was missing the title and would need to get that from the dealership. I immediately called the finance manager that I was working with, Jana Gaytan, and left her a voicemail. She did not return my call. I left her 3 additional voicemail messages and an email about the status of the title. She never returned any of my calls. I was also leaving messages for Alex to help me get to the bottom of it and he also didn’t return my calls. After a week of zero communication from Jana or Alex I finally left a voicemail with Joseph Quinonez to express my concerns. No response from him either. I repeatedly called and texted for another 6 days with no response. I finally called the General Manager, Tony Newell and left a voicemail explaining the situation and my frustration. Again, no response. After a week Alex finally got back to me and said he would send me the tracking numbers. Never happened. Thankfully I got connected with Kody Root. He The only person who took any responsibility to make it right. He wasn’t even my salesman but took the initiative to make sure the title, key fob and floor mats were finally sent and delivered. He made several follow up texts to provide updates and make sure I was satisfied. Kody definitely went above and beyond and for that I’m very grateful. They should be embarrassed by the lack of professionalism that was repeatedly shown during this entire process. I would expect a premium brand such as Audi would value customer service, but clearly that’s not a priority at Stevens Creek. I don’t know if this dealership treats all out of state customer like this, but it’s unacceptable. This experience makes me question my decision to even buy an Audi in the first place. More
by KEITH.FROSCH
Employees Worked With
Tony Newell, Alex Ewing, Kody Root, Joseph Quinonez, Jana Gaytan
