Audi Stuart

See below Knowledgeable and very helpful service advisor and service manager. Major upholstery damage repair needed and handled efficiently and great coordinati Knowledgeable and very helpful service advisor and service manager. Major upholstery damage repair needed and handled efficiently and great coordination with the insurance company adjuster and claims representative. More

Outstanding service, as usual This is the best service area at any dealership I've dealt with in over 50 years owning cars. They are well-organized, friendly, and highly efficient. This is the best service area at any dealership I've dealt with in over 50 years owning cars. They are well-organized, friendly, and highly efficient. The process is thorough and fast, and communication is excellent. My experience has been mainly with Mike Smith, who does an outstanding job in every respect. I bought a new Audi from this dealership mainly because of my positive experience with the service area. More

Accommodations Stuart Audi great dealership. Great atmosphere really listen to what ever issues you have with your car. Will recommend to family and friends Real Stuart Audi great dealership. Great atmosphere really listen to what ever issues you have with your car. Will recommend to family and friends Real quality service. More

Excellent service My service at Audi of Stuart was 5 stars soup to nuts! The showroom is clean and everyone is so friendly. My car is in great shape thanks to them My service at Audi of Stuart was 5 stars soup to nuts! The showroom is clean and everyone is so friendly. My car is in great shape thanks to them More

Piece of cake From drop off to pick up was easy. Work was explained and done exactly as I requested. Could not ask for anything more. Thanks Andy. From drop off to pick up was easy. Work was explained and done exactly as I requested. Could not ask for anything more. Thanks Andy. More

Service Department Thank you to all involved from the initial phone call in to complete service. Greeted at the door, to getting in in a most timely manor. Service pro Thank you to all involved from the initial phone call in to complete service. Greeted at the door, to getting in in a most timely manor. Service provided in a timely manor and updated as service progressed. Loner car immediately....most appreciated. Can not Thank Mike in service for his most polite and professional service, as always! Thank you! More

Great service We had a problem with the Homelink system in our 2018 Audi Q5. Tony and David were very professional and would not give up until the problem was solve We had a problem with the Homelink system in our 2018 Audi Q5. Tony and David were very professional and would not give up until the problem was solved. Thanks More

bad experience Bad experience it was good until I put deposit and then things just went south from there. We will have to see if it gets better. Bad experience it was good until I put deposit and then things just went south from there. We will have to see if it gets better. More

Most unprofessional group I have ever experienced. I purchased a 2018 Audi A3 as a Christmas surprise for my daughter. I live over 300 miles from the dealership, but in the same state. So I did all t I purchased a 2018 Audi A3 as a Christmas surprise for my daughter. I live over 300 miles from the dealership, but in the same state. So I did all the work over the internet and phone. If it could possibly go wrong it did. I wired funds for the purchase price in full on 12/18/18, they insisted on using their own notary public (even though I am an attorney and have access to multiple Notaries and told them so) to do a remote "closing". I signed everything the same day, but somehow the paperwork was delayed by their own people. Two days after paying and having signed for everything, the purchase price for the car was advertised on line and at the dealer significantly lower than I paid. I literally had purchased the car and then they reduced the price below what they told me was their "absolute lowest permissible price". Of course this was just the first lie I was told. The car remained advertised for sale for almost one week after I had paid for it. I only agreed to buy the car if they guaranteed it would be delivered before Christmas Day. I was told they would absolutely ensure it arrived. This was the next misrepresentation. I was then told the dealership could not make it happen in time so I had to pay for the delivery COD, even though I was promised the dealership would pay for the delivery. Fortunately it did arrive the Saturday before Christmas. However, the car was damaged and before I ever had the opportunity to drive it, I had to make an insurance claim. The car was delivered with absolutely no paperwork or floor mats. I have been promised twice that the mats and papers had been sent via overnight delivery. Another lie. Now it has been three weeks since I purchased the vehicle, I still have not a single document showing I am the owner, no title, not a single document from the dealer and no floor mats. Additionally, I was told one week after closing and having paid for the car that the dealership made a mistake and did not collect enough tax. I have purchased well over 40 vehicles and this experience has been by far the worst experience I have ever endured for a car purchase. The salesman Jim repeatedly misrepresented facts to me, as well as the finance manager Steve Eisenberg. Save yourself the headache and pain. There are much better dealerships. Audi should revoke their franchise agreement. I am writing to Audi next, as I have owned several Audi vehicles and love their products. Read the other poor reviews. This group is exceptionally dishonest, and not worth your money or time. Instead of taking responsibility for their errors, Steve actually told me their mistakes were my fault. DON'T USE THIS GROUP. In fairness to my review, the dealer did agree to refund me the difference in the price I paid and the price they reduced the car to sale for on line. They also agreed to reimburse me for the shipping. I am still waiting on my check, paperwork, and floor mats. Who knows when the damage claim will be resolved. Run as fast as you can away from these people. More

Sold car out from under me during talks. Reached out regarding a used CPO vehicle today and had been in discussions around purchasing said vehicle. The person I was working with sent to have Reached out regarding a used CPO vehicle today and had been in discussions around purchasing said vehicle. The person I was working with sent to have a purchase agreement drawn up only to call me back and tell me that the car had been sold earlier in the day. What the xxxx??? What kind of business are they running? Then I was told "well you didn't put down a deposit" but I was never advised that I should or needed to do so! This is a total crock of xxxx and I would never recommend doing business with this dealership if this is how they treat an obvious buyer. More