Audi Stuart - Service Center

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The staff is always courteous, friendly and competent. I also enjoy going there having my E-Tron washed and a cup of coffee. I also enjoy going there having my E-Tron washed and a cup of coffee. More

Kristine is great and the service on my vehicle was great as expected. Thank you Kristine! as expected. Thank you Kristine! More

James my service agent went out of his way to accommodate my schedule for my oil change. I truly appreciate it my service and all he did to make it happen my schedule for my oil change. I truly appreciate it my service and all he did to make it happen More

The service on my windshield was terrific. Andy and co. were very helpful in taking care om my car and me Andy and co. were very helpful in taking care om my car and me More

Had my auto butler done, the finish on the car was so rough. Very unhappy with job done. This wasn't my first experience with auto butler and I know there is a smooth finish when done correctly. Andy yo rough. Very unhappy with job done. This wasn't my first experience with auto butler and I know there is a smooth finish when done correctly. Andy your service rep said I needed some clay compound...paint on car is old. More

Very responsive. Friendly demeanor and able to meet my timeline with an emergency service. Thanks!! Friendly demeanor and able to meet my timeline with an emergency service. Thanks!! More

Car returned with major water spots on paint mostly towards the rear of the car. maybe from sitting near a sprinkler head - very difficult to remove. Black paint. towards the rear of the car. maybe from sitting near a sprinkler head - very difficult to remove. Black paint. More

I got my new Audi two months ago my agent Adam has been very helpfull explaining all the features it’s basically a computer on wheels I’ve had to go back several times for refresher courses he’s always very helpfull explaining all the features it’s basically a computer on wheels I’ve had to go back several times for refresher courses he’s always been most gracious in helping me It doesn’t make me feel like I’m being a pest The Service here continuers after the sale More

A review of Audi Stuart (Brickell Motors) by a longtime but disgruntled customer. I have purchased two vehicles from Audi of Stuart over the past five years. Their previous customer service in purchasing a but disgruntled customer. I have purchased two vehicles from Audi of Stuart over the past five years. Their previous customer service in purchasing and warranty service was excellent. Recently there has been a change over in customer representatives as well as service representatives due to the retirement of their staff. The service in both areas has gone from five stars to less than one. Here are my reasons for this review with substantiating remarks. My vehicle has been in their service area going on one month due to a SOS malfunction; (similar to an on car system) this requires the replacement of a computer module and possibly a wiring harness to check for corrosion. After being in the shop for one week I was told the vehicle was fixed and I proceeded to pick it up. No sooner than I left the premises the same problem occurred so I returned the vehicle. The vehicle is now sitting in their lot unassembled waiting for instructions from a remote site which only corresponds by email. I have visited the service shop almost daily inquiring on the status of my vehicle because the service representative nor service manager has not felt the need to update or contact me. My service representative’s name is Kristine, (who seems overwhelmed with her job) and the service manager is Ken who did provide his cell but never updated me by phone. Both Kristine and Ken state that they have contacted a service desk remotely called the Zen system. This is a cloud type system that provides instructions to repair the problem; however they are also overwhelmed with work and put me on a list. The service manager, (Ken has assured me that my vehicle is put on the list as a high priority) to no avail. The General Manager has also been contacted and he verified the high priority assignment. Their explanation is that they need to follow a protocol set buy Audi so they can fix the car and be reimbursed for their work. This essentially means emails back and forth to try this and then try that, while the vehicle sits in the lot. My thoughts are as follows: If it is a protocol problem with the ZEN system fix the vehicle and deal with Audi on getting reimbursed. I believe that they are incapable of fixing the problem with the staff on hand. I have even inquired about upgrading to a newer model but they now charge a surcharge due to lack of inventory. My vehicle is a 2019; will they keep it until the warranty expires? I respect the General Manager Devon who says his hands are tied, however he is in that position to untie them and satisfy the customer. All that they have provided is a loner car. This is unacceptable and has gone on to lo long. I feel like they went from a dealership that follows up on their customers to forgetting them once you drive out the door. On March 17, 2022 I visited the dealership inquiring about my vehicle status. I was told the service manager Ken was out to lunch with the factory representative, (named Keith) and they were discussing my vehicle problem. Kristine contacted them via phone and they stated the factory representative was too busy to talk or see me as he had another appointment. She assured me the service manager would update me within the hour. Two hours later after not hearing from him I called him directly. He had nothing further to add other than I am a high priority. Mercedes here I come. More