Audi Stuart - Service Center

Bought in Miami and within 3 to 6 weeks,needed a new clutch. The engine needed to be taken out and a bill for over $4,000 was split between myself, Stuart and Miami. I was reminded that I bought the car, clutch. The engine needed to be taken out and a bill for over $4,000 was split between myself, Stuart and Miami. I was reminded that I bought the car, "AS IS"while I was suppose to receive a wind diverter for mounting behind the seats but that took over 6 -8 weeks to receive. after I purchased it. When I picked up the car after replacing the clutch, I got in the car and there was an alternator problem based on a red light in the speedometer. The service manager said, you should be able to make it home. My home is about 5 miles from the dealer. As I pulled in the garage, the car stalled and I had to push it in the garage. By the way, they pointed out the tires and brakes were not far in miles before they needed to be replaced. There was also a squeaky noise which was reviewed by "the" mechanic at the dealership and the shock absorbers need to be replaced at a cost of $2,200. or more. Then the service manager called and said he had under estimated new shock absorbers and the cost was going to be an additional $800.or more b/c there was another part he forgot or didn't know had to be replaced. I called the service manager and he quoted another crazy price to install a new alternator, I brought it to a local garage who put in a brand new alternator with a 3 year warranty from Porsche,. and at lower cost. This car is boarding on the "lemon law" even though is was a used car. This car still needs tires soon, brakes soon, These incidents I hope are not typical as I have had excellent service with the 3 or 4 cars I have bought or leased at Audi of Stuart since they opened.! What is your recommendation as I am trying to avoid the aggravation of filing in small claims court, and since I have lived here for 47 years, I know most o the judges, attorneys, etc. Although Michael Smith handled most of my service, I think he was working in good faith but the people out of Miami, that's a whole different story. I would propose Audi of Stuart put on the shock absorbers, and the brakes, based up their wholesale cost of the parts and their labor costs! Audi of Stuart doesn't need to make any more off me and I will pay for what the out of pocket costs Costs to Audi Of Stuart are! If not, I will proceed with my attorney as I have an hourly rate which I am sure is even higher than your mechanics and my attorney too! More

Great Serviceand customer oriented Andy went above expectations to help solve a problem. He has always been attentive and made me feel at home. Will always buy from Audi Stuart because Andy went above expectations to help solve a problem. He has always been attentive and made me feel at home. Will always buy from Audi Stuart because of their customer service. They Care! More

Outstanding professionalism by the Team at Stuart Audi I have to give Stuart Audi two thumbs up!! This is my 2nd Audi from them. The team is very professional, organized and helpful. You feel confident I have to give Stuart Audi two thumbs up!! This is my 2nd Audi from them. The team is very professional, organized and helpful. You feel confident and believe in the advice you are receiving. They treat you as a welcomed guest and valued customer. I would recommend them to anyone who would like to purchase a new or used Audi. Most importantly the only ones who would ever perform service on my vehicle. They truly are an A Team, More

Recall Audi of Stuart is wonderful Every person employed at this Audi dealership is professional and extremely courteous. I highly recommend to friends an Audi of Stuart is wonderful Every person employed at this Audi dealership is professional and extremely courteous. I highly recommend to friends and family! Thank you More

Impeccable Customer Service Audi Stuart is the only Audi dealership I will ever go to. From the sale through the service it has always been a seamless experience. Tony in Ser Audi Stuart is the only Audi dealership I will ever go to. From the sale through the service it has always been a seamless experience. Tony in Service always completes all necessary work in an expeditious manner! More

Safety recall If you have to have a service recall, this is the best place to do it! They make it as pleasant as possible. Love the lounge too. If you have to have a service recall, this is the best place to do it! They make it as pleasant as possible. Love the lounge too. More

First Service Experience Everything about the servicing was handled professionally by Andy, from the call to set the appointment, to the offer of a loaner, to the car wash bef Everything about the servicing was handled professionally by Andy, from the call to set the appointment, to the offer of a loaner, to the car wash before I picked it up! Hassle free! Audi Stuart is as good as its reputation. More

Perfection It’s always great service courteous friendly and always wash the car for me and I love the coffee and this is my six Audi 😊 It’s always great service courteous friendly and always wash the car for me and I love the coffee and this is my six Audi 😊 More

Great service as always Audi Stuart delivers consistent excellence in sales and service. Their customer focused attention to detail is a credit to their leadership and their Audi Stuart delivers consistent excellence in sales and service. Their customer focused attention to detail is a credit to their leadership and their care for customer satisfaction is evident More

Awsome The service I got was perfect I felt welcome the first step in The best Service Dept I’ve ever been in It was a real pleasure Can’t wait to go ba The service I got was perfect I felt welcome the first step in The best Service Dept I’ve ever been in It was a real pleasure Can’t wait to go back More