Audi Tampa

Awful experience. Can't get a hold of anyone to escalate an issue with poor work. Poor communication. No return calls. Loaner cars non-existent. Went downhill after new ownership. Reeves used to be top an issue with poor work. Poor communication. No return calls. Loaner cars non-existent. Went downhill after new ownership. Reeves used to be top notch in customer service. More

Where to begin. Repetitive bad service from the dealership between services and sales. Today was a milestone for them. I was personnally contacted about a 2022 Audi S5 Cab which I previously looked dealership between services and sales. Today was a milestone for them. I was personnally contacted about a 2022 Audi S5 Cab which I previously looked at but they didn't want to work on a price point and guaranteed it would be sold long before it hit the floor. But guess what, it made it to the floor as many dealerships have new cars and aren't having as much of an issue with shortages. When he called me he wanted a $5,000 market adjustment and a $2995 premium package fee. Well, ok I told him I didn't want the market adjustment with my trade in so he worked with me and we finally got to a price of $55,000 which he offered me. I accepted. Within 30 minutes he redacted he deal as his manager didn't approve. What kind of company offers a deal they can't uphold. He insisted that I add another $4,000 or he wouldn't keep the deal. His words: "What about 55000 with wheel and tire and audi care? And if that's okay with you it's for a tonight deal only. I'm leaving at 8pm but will stay late if you want to finalize?" My words: "Yeah I'll do it. What do I need to bring with me" Then says he doesn't have approval and needs to get it. Seems like a little bit of legal obligation to uphold a deal you offered. Let's see what happens next. More

I was ripped off at AUDI TAMPA by Ashley McGavern and Steven Mathews. I used to drive an Audi A3 Premium Plus with S line with 220 hp, sports suspension, sports seats. I've been downgraded to the basic t Steven Mathews. I used to drive an Audi A3 Premium Plus with S line with 220 hp, sports suspension, sports seats. I've been downgraded to the basic trim, no S line, weaker engine, no sports suspension, and terrible spongy seats that hurt my back. My test drive was way too short, to the next exit and back. I realized I had made a mistake on the SAME DAY. I was NOT told I had $6,500 equity, and they kept pressuring, so I added $2, 550 to the down payment not knowing I had a substantial equity. not to mention I'm driving a downgraded car for a lot higher monthly payment. I had to browse over dozens of documents at the Finance manager, she was a distraction trying to sell me all kinds of over priced services. I tried to reverse the deal and go back to my old car, I offer to pay taxes again, but Steven Matthews said he could not give me back my down payment to buy my previous car back. He will play with the numbers always to his advantage and always distorted and played it down all my arguments. Professional scammers!!! I will never buy or lease an AUDI again!!! More