Audi Tampa

Audi Tampa does not care about you from a service perspective. Far from being helpful they have made a bad situation feel even worse. If you’ve purchased a 2022 Audi you’ll know that only one key was perspective. Far from being helpful they have made a bad situation feel even worse. If you’ve purchased a 2022 Audi you’ll know that only one key was given at purchase. Well this past week our bag which contained our id’s, credit cards, keys and more was stolen… As you can imagine there was a lot to deal with. As we’re owners of a premium vehicle the last thing we expected was the absolute lack of service and support from Audi Tampa and their team. We started trying to reach someone for help on Thursday1/19. So first we’re transferred so many times and no one seems willing or able to help us. Finally we make it into a service advisors voicemail and leave several messages and get no reply. We have NO KEY! Friday morning we have to have the car towed to the service center. We arrive there and no one comes out to greet us or help. The tow truck driver circles the lot three times wondering where to leave the car. Finally who we think is a advisor or a receptionist comes out and tells the driver to leave the car in the front drive. We repeatedly tell this person there is NO KEY! The driver does as he’s told and leaves. Our service advisor that we’ve been leaving voicemails for isn’t present and someone else helps us intake the car and tells us what to expect. He also advises us that there’s no courtesy cars available but that we can rent a car at their rate from enterprise. We declined that option and just left to go home. Then about an hour later, we received the first call that we’ve ever gotten from our service advisor and she’s calling to ask why we’ve abandoned our car in their driveway. As you can imagine, this was the biggest slap in the face after everything that we’ve gone through up to this point. During the entire call this representative was rude and combative. There was absolutely no understanding from this rep and they try to make it seem like everything was our fault. This representative also called the tow truck company and tried to get the tow truck driver fired for abandoning the car in the drive. This car wasn’t abandoned it was left exactly where the reception person told us to leave it. It’s now Saturday we have no car… we have no eta on our key because they won’t order it till the car is in their possession. We feel like we were double violated both by the person that took our bag and by Audi Tampa and the lack of care and service. Furthermore wouldn’t you say that Audi has some responsibility since they only provided one key? We can’t be the first people to have lost the only key they were given. Needless to say this may be our last Audi. This is after having owned 3 VW’s and 2 different Audi’s… We’re so stressed, tired and upset now we don’t even know where to go with this… More

Have an awesome experience with Audi Tampa. Renzo was extremely helpful and insightful, especially with this being my first EV purchase. The entire was very friendly and very communicative thro Renzo was extremely helpful and insightful, especially with this being my first EV purchase. The entire was very friendly and very communicative throughout the entire process. More

Renzo Soldaini is the best salesperson I’ve ever dealt with at any dealership. He is professional and listens to my needs, then advises me accordingly. I greatly appreciate his service. Willie in finance with at any dealership. He is professional and listens to my needs, then advises me accordingly. I greatly appreciate his service. Willie in finance also provided with a seamless experience as I was in a hurry to catch a flight and they took care of me in time. More

Very friendly and helpful people who knew the details of their vehicles. Highly recommend them! their vehicles. Highly recommend them! More

Easy and fair dealerships to work with. Straightforward and no high pressure tactics. Would recommend Straightforward and no high pressure tactics. Would recommend More

Dealership was clean with many cars to view and to test drive and the staff was very helpful drive and the staff was very helpful More

Your rep Ramon was very professional and helpful. He assisted me in getting this car . I'm very satisfied He assisted me in getting this car . I'm very satisfied More

Ramon Lee was efficient, knowledgeable and responsive in assisting me with the purchase of an Audi A8. Willie Goins, in your finance department, was clear and concise through the financing process. assisting me with the purchase of an Audi A8. Willie Goins, in your finance department, was clear and concise through the financing process. I wish these men continued success in 2023. R.Robinson More

Great customer service! Couldn’t ask for a more educated, insightful & mindful agent. Thanks for everything Andre! Couldn’t ask for a more educated, insightful & mindful agent. Thanks for everything Andre! More

This last visit was just for a lease but out so pretty similar. I would say that my only negative is I landed at lease buyout after being quoted well over MSRP to replace the current lease. I know it’s th similar. I would say that my only negative is I landed at lease buyout after being quoted well over MSRP to replace the current lease. I know it’s the car market but doesn’t make you feel like a valued customer. Now that I own the car outright I’ll probably shop other makes and dealers. More