Audi Tampa

Now just another car dealer After 20+ years of buying and leasing cars from Reeves – five in all – they lost my business this month. The general manager of Audi Tampa – someone After 20+ years of buying and leasing cars from Reeves – five in all – they lost my business this month. The general manager of Audi Tampa – someone named Richard Ready, who I’ve never met - sent a message through a salesman that the car I wanted was available to me only for the MSRP and not a dollar less. The modest Reeves “loyalty discount” did not apply. I was disappointed, but told the salesman I was still interested in buying the car as long as they gave me a fair value on my trade – a 2010 Audi S5 in pristine condition with only 29,000 miles, which I bought from Reeves and had always serviced there. The GM personally inspected my S5 and instructed the salesman to offer me $18,500, take-it-or-leave-it. I knew the market value of the car was much higher, even on a wholesale or trade-in basis, and I said so. The salesman responded that his GM’s offer was not negotiable. I wound up receiving other offers for my S5 – from AutoTrader/ KBB, CarMax and two other new car dealers – of $2,000 - $3,000 more than Reeves had offered. I ultimately sold it to Lexus of Tampa Bay and leased a new LC 500. My experience with Lexus was positive and professional, reminiscent of the way that Reeves used to do business. Now, based on my recent dealings with Tampa Audi, it appears that the dealership’s culture and approach to its customers have fallen to a level I would have never expected from a store owned by the Reeves family. Perhaps just a sign of the times. More

Regular maintenance service appointment great job with service. in an out in no time. nice quite area to conduct business while I waited. looking forward to next visit with them! great job with service. in an out in no time. nice quite area to conduct business while I waited. looking forward to next visit with them! More

Horrible Customer Service In the past 8 years, I've purchased three A4s from Audi Tampa and leased one A3. This dealership has gone from having a stellar sales team to a dreadf In the past 8 years, I've purchased three A4s from Audi Tampa and leased one A3. This dealership has gone from having a stellar sales team to a dreadfully poor group of people who have no concept of customer service, from GM to sales associate. After 6 months of attempting to resolve a situation for the leased A3 with 2 very incompetent sales associates, William Charter and Ryan Loura, who should seriously consider another career, I found out Audi Tampa tacked on to the purchase price of the A4, over $4,000. This $4,000 was the negative equity from the A3 (which by the way, if you're thinking of purchasing one, it is a generic version of an A4), that had issues from the beginning, of which I bought it to Audi Tampa's and Audi USA's attention several times. Their pre-owned manager sales manager, Ray Rivera, assured me he was giving me a great deal on the A4 and not adding any of the negative equity from A3...that was grossly inaccurate. I would expect more from a dealership and a brand that I have been extremely loyal to and have referred friends and family. Here's my Audi Experience survey: Do I like the A4 I'm now driving? Yes. Will I purchase another Audi? No. Will I refer anyone to Audi Tampa? LOL Will I buy another car from Audi Tampa or Reeves Import Motorcars? LMAO More

Outstanding service Outstanding customer service and dealership experience Responsive to customer needs Quick process for financing the car and to complete the painful Outstanding customer service and dealership experience Responsive to customer needs Quick process for financing the car and to complete the painful paperwork. Made it very easy More

Welcoming ... felt noticed, appreciated & quite at ease ... awesome people ... awesome product! The Reeves group of dealerships are without comparison ... woul ... felt noticed, appreciated & quite at ease ... awesome people ... awesome product! The Reeves group of dealerships are without comparison ... wouldn't go anywhere else ... a rare pleasure to say these things about the automotive experience! More

Audi of Tampa The Service Team is excellent - always on time, and helpful. Very upfront on pricing as well. Loaner cars available when required. Cleaning is also al The Service Team is excellent - always on time, and helpful. Very upfront on pricing as well. Loaner cars available when required. Cleaning is also always top-notch. More

Always excellent service, timely updates, extra care! As always in my almost ten years with AUDI Reeves, Tina again took extra care, extra time and made sure the car was taken care of, I received timely u As always in my almost ten years with AUDI Reeves, Tina again took extra care, extra time and made sure the car was taken care of, I received timely updates and the problem was understood by all before repair took place. Thanks so very much, Tina Bodine! More

Excellent and prompt customer service Mr. Jason Hunziker and his crew are truly a class act. They went above and beyond to make sure I got everything I wanted and needed. VERY HIGHLY rec Mr. Jason Hunziker and his crew are truly a class act. They went above and beyond to make sure I got everything I wanted and needed. VERY HIGHLY recommended! More

Great service for an emergency repair They scheduled me in right away, Jason H. was amazing as always, and the repair was done on time and in budget. Audi Tampa is always great on service. They scheduled me in right away, Jason H. was amazing as always, and the repair was done on time and in budget. Audi Tampa is always great on service. More

Great Service with Chris and Will in Sales The Dealership is full of exceptionally knowledgeable personnel and will be giving them my business in the near and distant future! I highly recommend The Dealership is full of exceptionally knowledgeable personnel and will be giving them my business in the near and distant future! I highly recommend This Exceptional Dealership! More