
Audi West Chester
West Chester, PA
Filter Reviews by Keyword
By Type
Showing 79 reviews
Exceptional Customer Service Audi West Chester was very responsive to my interest in a new A5 Sportsback lease. Lori, Sales Manager, appointed Dana Campion, Audi Brand Specialist, Audi West Chester was very responsive to my interest in a new A5 Sportsback lease. Lori, Sales Manager, appointed Dana Campion, Audi Brand Specialist, to actively obtain the exact color, features, and interior design I desired for the vehicle despite limited availability throughout the region. In addition, Dana was able to provide the best monthly lease quote compared to the dozen of other Audi dealerships I contacted. Furthermore, the General Manager, Rob, contacted me directly to confirm the arrival of the new vehicle the night before I ventured on a 2.5 hour trip to the dealership. When I arrived, I was impressed with the professionalism, attention, and patience of my Audi Brand Specialist, Dana, including the rest of the staff. The financial manager, Jonathan, took ample time to explain all aspects of the lease and did not pressure me to purchase anything additional. I left my old lease at the dealership and drove away with the exact Audi A5 Sportsback I was looking for within my budget. The new, large, clean facility was also impressive. I would highly recommend Audi West Chester and Audi Brand Specialist, Dana Campion, to anyone searching for a new Audi lease or purchase. More
Best experience yet Rick is super helpful and knowledgable. Very reliable and quick to respond. Best person I’ve ever worked with at a dealership. Makes taking my car in Rick is super helpful and knowledgable. Very reliable and quick to respond. Best person I’ve ever worked with at a dealership. Makes taking my car in for service/issues enjoyable and easy. More
Smooth Sailing From start to delivery, Kalyn was professional and responsive. This was my first Audi and I was a bit apprehensive as to how things would go. I couldn From start to delivery, Kalyn was professional and responsive. This was my first Audi and I was a bit apprehensive as to how things would go. I couldn't have been happier. Even though I ended up deciding to cancel an order and go with an in-stock vehicle instead, Kalyn was supportive and helpful throughout the whole process. I truly felt that she meant it when she said that all that mattered was that I get the car that I want and will be satisfied with. As for the rest of the dealership, it's a brand new building with a relaxed atmosphere, and everyone else I interacted with were courteous. I'm certain I'll be back in the near future. More
Excellent Buying Experience This is the 3rd Audi that I have purchased from this team and the 2nd from Rick Martinez. Rick's knowledge and expertise is always on and made the ex This is the 3rd Audi that I have purchased from this team and the 2nd from Rick Martinez. Rick's knowledge and expertise is always on and made the experiences very easy. We have been treated professionally and fairly during each experience. Also, we feel that Rick went out of his way to follow up both before, during and post sale. Excellent customer service! More
Great Car Buying Experience I have purchased 7 vehicles from Audi West Chester and Rick Martinez. I have been completely satisfied with my purchases and the dealership service. R I have purchased 7 vehicles from Audi West Chester and Rick Martinez. I have been completely satisfied with my purchases and the dealership service. Rick has always treated me with courtesy, respect and fairness. I would recommend him to anyone looking for a good deal on a new Audi! More
Excellent!! Great group of people. They gave me the confident to follow my ambitions. Its not just a car its the people. I recommend to anyone! Great group of people. They gave me the confident to follow my ambitions. Its not just a car its the people. I recommend to anyone! More
Rick Is the Best Bought a new Audi A4 from Rick a few months ago and he was superb. Pricing was easy to understand, no tricks, fair price from the get go and he was ex Bought a new Audi A4 from Rick a few months ago and he was superb. Pricing was easy to understand, no tricks, fair price from the get go and he was extremely professional the whole time. He followed up multiple times and even went out of his way to offer above and beyond services that I have never gotten from other dealerships. His alertness, attention to detail, friendly and calm demeanor, and overall likability made this the best car purchase I’ve ever had. He has a customer for life in me. More
So easy to deal with Just bought my second Audi from Rick Martinez. He listens, has the answers and generally makes the experience so easy. That's been my experience w Just bought my second Audi from Rick Martinez. He listens, has the answers and generally makes the experience so easy. That's been my experience with the whole organization including the service department. More
It was a worst experience I ever met. I was overcharged sale tax. My car is registered in Philadelphia, PA and the sale tax is supposed to be 8% but he charged me 9% sale tax. I called and I was overcharged sale tax. My car is registered in Philadelphia, PA and the sale tax is supposed to be 8% but he charged me 9% sale tax. I called and emailed back and let them (Sale Manager Lori Van Sickle and this guy) know several times about this problem but everyone ignored about this problem. I believe this is what they have been doing to their customers. They tricked you to pay over sale tax and remited to West Chester city and keep the 1% sale tax in their pocket. I am totally disappointed with this dealership and would not recommend the dealership. This Jonathan Seijo is a really tricky guy. More
Amazing gem! Everything was perfect. The sale was awesome, the staff was super kind and honest. I couldn't ask for a better dealer. The sales man was an excellent Everything was perfect. The sale was awesome, the staff was super kind and honest. I couldn't ask for a better dealer. The sales man was an excellent man. I'd recommend you see him! More