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Audi West Covina
West Covina, CA
251 Reviews
When you decide to pick up a luxury car or SUV in the Los Angeles area, consider Audi West Covina as your source for everything you'll need. With our lineup of new Audi models ranging from sporty sedans to luxurious SUVs and even high-end sports cars, a diverse used inventory that can help you save big on your next luxury purchase, and Certified Audi models that help you split the difference, Covina drivers should have no trouble finding a great luxury car or SUV at our dealership
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 251 reviews
September 14, 2024
Dealership service policies are mind boggling. Had the car less that 1 year and it is difficult to get them to assist with defective items that should be warrantied. There is a sense the defects Had the car less that 1 year and it is difficult to get them to assist with defective items that should be warrantied. There is a sense the defects or poor quality are attributed to customer negligence even though it was quite evident that the failure was due to a poor quality assurance. It was a suggested that I pay for a new part to the tune of $400 or go back to the dealership where the car was purchased to see if they would warranty replace the ítem. Truly disappointing. I was fortunate that a local repair shop fixed for free and to took about 5 minutes. More
by Glenn
Verified CustomerEmployees Worked With
Alvarez
September 11, 2024
Still having problem with registration and license plate. Still did not receive money back from agreement. It’s been three months now. Still did not receive money back from agreement. It’s been three months now. More
by thynguyenkh11
Employees Worked With
September 11, 2024
I went to fix my air conditioning and they took two days to do so but gave me a rental and everything was under warranty. Everything went super smooth and I am thankful to have my my Audi and the Audi team to do so but gave me a rental and everything was under warranty. Everything went super smooth and I am thankful to have my my Audi and the Audi team behind me More
by JASONANTHONYMONTELONGO52
Employees Worked With
Maintenance team
September 07, 2024
Alexa was very helpful and friendly. Service did a great job. Do not like how we have to be shuttled over to the Mercedes dealer to get courtesy rental car. It was better the way it was Service did a great job. Do not like how we have to be shuttled over to the Mercedes dealer to get courtesy rental car. It was better the way it was before. More
by JMMAG2
Employees Worked With
Alexa
September 05, 2024
Great sevice. Awesome Advisor in Javier. Very welcoming and informative. He updated me and kept communicating/updating. My only issue was my vehicle came back with Awesome Advisor in Javier. Very welcoming and informative. He updated me and kept communicating/updating. My only issue was my vehicle came back with a scratch. Very unfortunate and would like my caution with vehicle handling. More
by Jose PL
Employees Worked With
Javier Salcido
September 02, 2024
Love the video pre-inspection, and inspection video and the ability for me to see it on my PC or phone. And Alexis is always efficient and friendly. the ability for me to see it on my PC or phone. And Alexis is always efficient and friendly. More
by MITCHELL17
Employees Worked With
Alexis Torre
