Stay away from this shady dealer. They lie and deceive! Do NOT trust them! They smile to your face and add "options" to your contract you did not ask for and they don't tell you they added them. Worse, in my case they added over $1100 of stuff to my contract I did not want, need, or ask for and then DID NOT even provide them! "Audi Theft Protection" is supposed to come with special stickers on each window according to Audi USA. My Q5 has no stickers. "Appearance Protection" isn't even listed on Audi's site, which makes me think this is a fraudulent charge since I was provided no evidence or documentation from the dealer about this $895 option they added to my contact (again, without telling me). Need more reasons to stay way from Audi West Covina? I purchased a certified pre-owned Q5 from them that was signed off on by one of their technicians thereby indicating everything was perfect and that my Q5 met all of Audi's more than 300 checks. This was NOT true. AT LEAST 3 of the approved checks were not valid (which makes me doubt all the rest). 1. The paperwork said the car had two keys. It only had one. 2. It also said the car had not been modified. My Q5 had illegal window tint that had to be removed to be street legal. 3. The paperwork also said the rear window shade was in good working order. It was not and had to be replaced. I've sent an email and left voicemails with this dealer and no one has responded (not surprising given how unscrupulous their business practices are). They even failed to respond to the Better Business Bureau (be sure to read what is posted by lots of other folks about Audi West Covina on the BBB site). Again, I highly recommend you stay away from Audi West Covina. There are much better Audi dealerships nearby that won't mistreat their customers.