Audi West Covina

Service agent, Alexis Torres, made all the difference and restored part of my dissatisfaction with the Audi car brand. My car proved to have to many issues and she made it as smooth and professional as possi restored part of my dissatisfaction with the Audi car brand. My car proved to have to many issues and she made it as smooth and professional as possible, fighting for Audi to honor the extended warranty. More

It took longer than expected. But Titan was able to arrange a ride for me to and from the dealer. But Titan was able to arrange a ride for me to and from the dealer. More

Meet with Titan Hsieh, really good service, excellent attitude, helpful explanation and strong relationship maintenance. attitude, helpful explanation and strong relationship maintenance. More

Daniel Alvarez helped me during my appointment. The first issue I had was over the phone - he messed up my appointment & rescheduled a new time without consulting me to where I had to call and resc The first issue I had was over the phone - he messed up my appointment & rescheduled a new time without consulting me to where I had to call and reschedule that appointment to what it was initially. Secondly, his demeanor seemed really nonchalant while working with me. Third, he texted me saying my car was ready & didn’t respond to my text when I asked for a ride back to the dealership & had to call him for a ride. Once there, I couldn’t find Daniel for 10 mins until he walked into the lounge and said that my car IS NOT ready and that I’d had to wait an additional 30 minutes after waiting 4 hours for an oil change. I’ve always had a good experience at this dealership, but yesterday was not pleasant. More

Great service! The staff help me find the right car. They were knowledgeable, transparent with pricing, and made me feel comfortable throughout the process. The deal The staff help me find the right car. They were knowledgeable, transparent with pricing, and made me feel comfortable throughout the process. The dealership was clean and inviting, and I never felt rushed or pressured. I left feeling confident in my purchase. More

Great dealership but need to improve in communication with customers, sales rep needs better knowledge of all aspects of the process. Hard to explain in jut a few words. with customers, sales rep needs better knowledge of all aspects of the process. Hard to explain in jut a few words. More

Everything was good except the dashboard was scratched when they replaced the cabin filter. I spoke with David. He is going to have that part replace. I am waiting for his call when the part gets in. He i when they replaced the cabin filter. I spoke with David. He is going to have that part replace. I am waiting for his call when the part gets in. He is an awesome guy! More

The service at this place is outstanding. The staff is friendly, attentive, and goes above and beyond to ensure customer satisfaction. The staff is friendly, attentive, and goes above and beyond to ensure customer satisfaction. More

Great Service. Kept me informed the whole way through the process of my car being serviced. Kept me informed the whole way through the process of my car being serviced. More

Great service, Javier was a great communicator, straight forward, and had the car done as promised! forward, and had the car done as promised! More