Audi West Covina

Great Sales and Service Experience I purchased a 2017 Mustang GT from Penske Audi. From working with Christian on the sales side, to Vincent on the service side, I was extremely happy I purchased a 2017 Mustang GT from Penske Audi. From working with Christian on the sales side, to Vincent on the service side, I was extremely happy with the experience at Penske Audi West Covina. They bent over backward to make sure I was happy with the purchase and the additional services I negotiated. I would recommend them to anyone! More

Purchased An Audi Q3 My wife and I had been looking for a new Audi we shopped around I got a call from Shane at Penske Audi West Covina he had the Audi we were looking fo My wife and I had been looking for a new Audi we shopped around I got a call from Shane at Penske Audi West Covina he had the Audi we were looking for at a great price you know what they say Happy Wife Happy Life Thanks Shane. More

Horrible customer service. This dealer holds a grudge on customers and does not hold themselves accountable for their own negligence. I would not recommend their service depart This dealer holds a grudge on customers and does not hold themselves accountable for their own negligence. I would not recommend their service department even on my own worse enemy. In addition, severely overpriced and took almost a month to replace a few bushings and an engine mount. More

New Q7 purchase I just bought a new Q7 from this dealer and I got an unbeatable price. I shopped a couple dealers and Penske Audi had the Q7 I wanted and the lowest p I just bought a new Q7 from this dealer and I got an unbeatable price. I shopped a couple dealers and Penske Audi had the Q7 I wanted and the lowest price. I was in & out quickly, very pleased with the entire experience. More

Excellent Experience Service I would like to Thank Steven Sao and the Penske team for providing me a great service experience. My check engine light came on my S3 yesterday, I hav I would like to Thank Steven Sao and the Penske team for providing me a great service experience. My check engine light came on my S3 yesterday, I have a busy work schedule and can't waste hours sitting at the dealer. Steven got me a new Audi A4 loaner fixed my car and washed it all in a few hours. I really appreciate a dealer that Listens to the clients needs and provides a no hassle experience. I would highly recommend you book your appt with Steven Sao next time you Audi needs Service. Thanks Steven you Rock!!!! More

Great experience went in looking to just test drive, enjoyed it so much I ended up buying a new 2014 Audi A4 S-line. Made an appointment earlier in the week, came in met with sales (Luis) who was frien enjoyed it so much I ended up buying a new 2014 Audi A4 S-line. Made an appointment earlier in the week, came in met with sales (Luis) who was friendly and knowledgeable. We looked at several different options of the same model and ended up on a great price / deal for an A4. More

I just bough a pre-owned 2009 Audi from the Penske West I just bough a pre-owned 2009 Audi from the Penske West covina Audi dealership. My overall experience was great. Hector the sales associate was very I just bough a pre-owned 2009 Audi from the Penske West covina Audi dealership. My overall experience was great. Hector the sales associate was very professional and answered my questions thoroughly. Despite , my constant hesitation Hector continue to work with me in a deal that I felt more comfortable with. I appreciated his time, patience and overall customer service performance as he and the Audi dealership provided excellent customer service . Mr. Altamirano was attentive and respectful of my stance in negotiating a better deal, which I greatly appreciated. I recommended Penske Audi of West Covina and the sales associate Hector Altamirano. More

Tony was helpful, no pressure, doesnt play game. The finance lady was nice and stratught forward. None of the pushy sales of all these upgrades. Love the experience, 5-star. Now about the Q5 Premiu finance lady was nice and stratught forward. None of the pushy sales of all these upgrades. Love the experience, 5-star. Now about the Q5 Premium Plus I bought. the experience is VERY BAD. pros: driver seat is very comfortable, ride is smooth. But I kinda expect these as a standard at this price range, Cons: the navigation system. It is so xxxxxxxx that I end up using my iPhone map/GPS. It comes with Google earth. Why doesn't Audi use Google GPS which is super user friendly. The Audi navigation system is the reason why this probably will be my last Audi. Not acceptable. More

Penske Audi, and Nathan Buttry in particular, go above and beyond in every aspect through the car buying process. Their business model is the way all dealerships should be - getting people into the car th and beyond in every aspect through the car buying process. Their business model is the way all dealerships should be - getting people into the car they love as easy and painless as possible. Nathan's patience and ability to find solutions is unparalleled. I have already recommended Penske to my company, and friends - and they will have my business time and again! More

updated: After I post my bad experiences online and emailed to audiusa.com, I got several phone calls from audiusa.com and Pneske audi manager. The manager's name is Jeff, he is a very nice one and ver emailed to audiusa.com, I got several phone calls from audiusa.com and Pneske audi manager. The manager's name is Jeff, he is a very nice one and very professional. He called me two times in person to apologize and emailed me several times to apologize. Because of his great attitude, I changed my review points for this dealer online. Jeff is a very good manager and I recommend him to everyone who want to buy an audi. Go penske audi and ask for Jeff, you will be satisfied! Very bad experiences here. Want to buy a 2013 TT and tested at this dealer. Sales name: Gene Miu. Test drive is ok, very nice car, but Gene does not know the car at all. The car we tested is a black one, and that is the only one in stock. After I told her I need a white one, everything turns to bs. The price on sticker is $41xxx, and we are leasing an A4 now so we are eligible for $1000 incentive rebate. I asked for 36 months lease with 12,000miles per year. She refused to give me a price but keep telling me the lease is expensive. Come on, its just a $40,000 car, not a R8. After I asked for monthly payment for 3 times, she gave me a price. With $1500 down, I am looking at $698 per month include tax (8.75%). This is a ridiculous price. Then I asked for residual and money factor. According to the doc she gave me, I used edmunds car lease calculator and got $608 per month include tax. Then she start bs me and told me: this is car leasing program, it is expensive. Come on, I leased several VW and audi, and I know how much I should pay. My audi A4 price is $31xxx, with 42 month lease and 12000miles per year I got $380 per month, with $1500 down. So, this car is $9000 more expensive and I will pay $700 a month? I did not get angry at that time because I know I need to negotiate the price. Then Gene went to "ask" her manager. After 20 minutes she came back with a new price. $698 per month! And she start to give me hint that I should leave. Now, I know she does not need my business because I will not take the black TT that day. During the whole negotiation time, Gene was rude and not professional. When I talked to her, never looked at my eyes, just looked at her paper or computer and treated me like nothing. Keep telling me this is an expensive car and leasing is expensive. The attitude is like: you can not afford it, just go back home! Also lying on the accessories and audi care, and keep saying "I am not a liar". And she told me audi is expensive car lease. According to her, Audi A7 is the worst lease deal you can get because at the same price, you can lease a Mercedes SLS next door. At that time I really want to ask her: Could you get me an SLS now? I will pay it at your A7 leasing price and take it home now! I will complain about this to Audi USA and put this on all the car forum I can find. Do not go to this dealer because you are wasting your time. There are tons of Audi dealer and you can get your car somewhere else. Audi is a nice car, Penske audi, not nice at all. More