Audi West Covina - Service Center

As always Alexis and your service people took care of my car's needs. I had a 7:30am appointment and surprisingly was done as promised. The only negative is that you don't have recliners in the waiting car's needs. I had a 7:30am appointment and surprisingly was done as promised. The only negative is that you don't have recliners in the waiting room!!! More

It's a very pleasant visit. I am very satify with the help I needed. I am very satify with the help I needed. More

Quick appointment to service time . The crew quickly changed the oil and washed the car. The crew quickly changed the oil and washed the car. More

I have had my car in the shop for service several times and the same issues continue to be a problem. In my opinion it is the main computer that has an issue, and they always say the same thing "we were n and the same issues continue to be a problem. In my opinion it is the main computer that has an issue, and they always say the same thing "we were not able to recreate the issue"? I have supplied them videos, but they still cannot fix it. it is not a constant issue, but it is reoccurring, they have not tried hard enough to find the issue in my opinion. More

Very friendly staff. Each person was helpful I appreciated the loaner so I didn’t have to wait Each person was helpful I appreciated the loaner so I didn’t have to wait More

Very friendly and informative about my vehicle. I enjoyed my experience and am looking forward to when I have to return again I enjoyed my experience and am looking forward to when I have to return again More

No solution for the issue present. I appreciate the work they did but it ended up being a 9 day duration without a proper diagnosis. I was informed that my front tire needs replacement I appreciate the work they did but it ended up being a 9 day duration without a proper diagnosis. I was informed that my front tire needs replacement, these tires are rated for 40,000+ mileage and all service has been done at this dealership. After my research (since direct answers weren’t given) the leading cause of premature wearing is failure to rotate the tires, again I echo, this is the only location to service the vehicle and it seems a rotation was not done, probably ever. This negligence will cost a decent amount of money on my end and the additional warranty purchased will no longer cover the replacement. I am beyond disappointed with the service rendered and will be taking my business to a different location and be advising others to do the same. From sales to service, customer satisfaction seems to be low on the priorities for this dealership as I have encountered nothing but issues with this place. More

Excellent and professional service. My best experience with Audi dealers in South California. Quick response. My best experience with Audi dealers in South California. Quick response. More

Javier is the Absolute Greatest. This is where I'll be as long as he's there. Thank you very much. Monique Lawler This is where I'll be as long as he's there. Thank you very much. Monique Lawler More

Services were provided efficiently and punctually. The only room for improvement is: there was no confirmation sent to the customers after booking. The only room for improvement is: there was no confirmation sent to the customers after booking. More