Audi West Houston - Service Center

Great service. All work was done on time and service loaner was also provided. I was provided videos and complete updates continuously. Would highly recommend loaner was also provided. I was provided videos and complete updates continuously. Would highly recommend More

I now regret buying my Audi A8L. I paid $80k for a new Audi and 4K miles later, I had a blow out. The tire was completely shredded and obviously defective. When I called Audi, I was treated so terribly on Audi and 4K miles later, I had a blow out. The tire was completely shredded and obviously defective. When I called Audi, I was treated so terribly on the phone. The customer service rep was talking over me. They ordered the tire and I went in for my appointment time. I was told that I would have a loaner and when I arrived there was no loaner. After waiting for two and a half hours, I left. I asked the General Manager about the tire and he said to take it up with Goodyear. It was obvious that he didn’t care which gave me a clue as to why his staff had such poor customer service. We’ve always owned Lexus or Infinity’s in the past and their service is impeccable. This is the last Audi that I will purchase. My advice, is to stay with Lexus or Infinity. More

The Scotty and the rest of the service team are always super friendly and they get you in and out very quickly. They explain what they are doing and exactly how much it will cost. Very positive experien super friendly and they get you in and out very quickly. They explain what they are doing and exactly how much it will cost. Very positive experience, every time. More

Reggie was great to work with. He kept me informed about the status of my car and the work was completed on time and correctly. the status of my car and the work was completed on time and correctly. More

Always aim to please the customers. Friendly and attentive. Easily accommodates my needs no matter what. Amazing staff and customer service every time I take my car in. attentive. Easily accommodates my needs no matter what. Amazing staff and customer service every time I take my car in. More

I’m very happy with this dealership. Whenever I have any issues with my car they always get it taken care of. The staff and sales people are a pleasure to work with issues with my car they always get it taken care of. The staff and sales people are a pleasure to work with More

I had a screw in my tire and Scotty gave me the time line, the appointment time, and kept me advised of the progress on the repair. I was VERY pleased with the dealership and work of Scotty. line, the appointment time, and kept me advised of the progress on the repair. I was VERY pleased with the dealership and work of Scotty. More

Great dealer and service staffs are super nice and professionally . The waiting room is super clean , great choice of drinks and snacks, great.atmosphere for children too! professionally . The waiting room is super clean , great choice of drinks and snacks, great.atmosphere for children too! More

The service staff (Scotty) are extremely knowledgeable and helpful. The sales rep (Jonathan) have been incredible to work with and very accommodating. Dealership needs to be more flexible on pricing. and helpful. The sales rep (Jonathan) have been incredible to work with and very accommodating. Dealership needs to be more flexible on pricing. More